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Revista Gaúcha de Enfermagem

versão On-line ISSN 1983-1447

Resumo

CORDENUZZI, Onélia da Costa Pedro et al. Strategies used by nursing staff in situations of workplace violence in a haemodialysis unit. Rev. Gaúcha Enferm. [online]. 2017, vol.38, n.2, e58788.  Epub 29-Jun-2017. ISSN 1983-1447.  http://dx.doi.org/10.1590/1983-1447.2017.02.58788.

Objective

To identify strategies that nursing staff use at a haemodialysis unit in situations of violence by patients during care.

Method

Qualitative descriptive and exploratory research with focus groups and the participation of eight workers of the nursing staff of a private haemodialysis unit in southern Brazil. The data were subjected to thematic content analysis.

Results

The adopted strategies are described in the following categories: Tolerating violence due to the patient’s health condition; Working around conflicting situations and giving in to patient’s requests; Adopting a position of rejection to violence; and Staying away from the aggressor patient.

Final considerations

Workers and, above all, the institution in the role of mediator, must work together to prevent and discourage violence in the workplace.

Palavras-chave : Nursing; Workplace violence; Strategies; Renal dialysis; Occupational health.

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