ABSTRACT
Purpose
This study aimed to analyze the perceptions of users of the Brazilian Unified Health System (SUS) about the treatment Center where they were assisted, as well as about the speech-language pathology services rendered by this Center.
Methods
This is a transversal study composed of an interview with 26 open questions and 14 closed questions applied to 111 individuals who were assisted at the SUS Center in August 2013. The quantitative content analysis was conducted through the use of the GraphPadPrisma 5.1, Statistic Package for Social Sciences (SPSS) 15.0 software and the application of the D’agostino & Person, F-test and chi-squared test.
Results
Most participants reported a positive perception about the facilities and staff of the treatment center. They were also positive about the waiting time and the speech-language pathologists’ explanations and conduct, especially in the audiology department. Most responses from participants were short and did not present an argumentative context.
Conclusion
The treatment center received a high approval rating by most users. The audiology department had better grades than the clinical services related to language and oral motor pathologies.
Keywords
Brazilian Unified Health System (SUS); Speech Language and Hearing Sciences; Comprehensive Health Care; Health Promotion; Consumer Satisfaction
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