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Curiosity as Brazilian tourist motivation in visiting Europe

A curiosidade como motivação para o turista brasileiro visitar a Europa

La curiosidad como motivación del turista brasileño de visitar Europa

Abstract

Although the theme of push and pull motivations has received increasing attention in tourist behavior literature, little attention has been devoted to the investigation of the interaction between single push motivations and visitor loyalty and other relevant variables influencing tourist behavior. Given its undoubtable relevance in motivating human behavior, we propose curiosity as a single push motive by examining its causal relationships with destination attributes (evaluated in holistic way), attitude toward destination, and loyalty. In particular, we tested a new research model on a sample of 273 potential Brazilian travelers to Europe by using a structural equation modeling approach. Sample size is in line with the state-of-the-art in literature (Ciasullo et al., 2017). The data moderately well fitted the “curiosity model” and the findings highlighted that curiosity plays a crucial role in shaping attitude and pull motivation, and in influencing tourist loyalty. Consequently, destination managers or European Union institutions should magnify the role of curiosity, attitude towards destination, and pull motivations in terms of marketing policies.

Keywords:
Curiosity; Push/Pull Motivations; Brazilian Travelers; Loyalty; SEM

Resumo

Embora o tema das motivações push and pull tenha recebido consideração crescente na literatura de comportamento turístico, pouca atenção tem sido dedicada à investigação da interação entre motivações de impulso único, fidelidade dos turistas e outras variáveis relevantes que influenciam seus comportamentos. Dada a sua relevância inquestionável na motivação do comportamento humano, sugerimos a curiosidade como motivação única, examinando suas relações causais com os atributos do destino (avaliados de forma holística), a atitude em relação ao destino e a lealdade. Em particular, testamos um modelo para uma amostra de 273 potenciais turistas brasileiros em direção à Europa, usando uma abordagem de modelagem de equações estruturais. Os dados se encaixam bem no “modelo da curiosidade” e os resultados destacam que a curiosidade desempenha um papel relevante na moldagem da atitude e na motivação pull, influenciando a lealdade dos turistas. Consequentemente, gestores de destinos e instituições da União Europeia devem valorizar o papel da curiosidade, a atitude em relação ao destino e motivações pull na definição das políticas de marketing.

Palavras-chave:
Curiosidade; Motivações push/pull; Turistas Brasileiros; Lealdade; SEM

Resumen

Si bien el tema de las motivaciones push and pull ha sido cada vez más considerado en la literatura sobre el comportamiento de los turistas, se ha prestado poca atención a la investigación de la interacción entre las motivaciones de un impulso único con la lealtad de los visitantes y otras variables relevantes que influyen en sus comportamientos. Dada su indudable relevancia en motivar el comportamiento humano, proponemos la curiosidad como un motivo de impulso único, examinando sus relaciones causales con los atributos de destino (evaluados de manera holística), la actitud hacia el destino y la lealtad. En particular, probamos un nuevo modelo de investigación en una muestra de 273 potenciales viajeros brasileños hacia Europa, utilizando un enfoque metodológico de ecuaciones estructurales. Los datos se ajustaron moderadamente bien al “modelo de curiosidad” y los hallazgos destacaron que la curiosidad desempeña un papel crucial en la configuración de la actitud y la motivación, y en la influencia de la lealtad de los turistas. En consecuencia, los gestores de destinos o las instituciones de la Unión Europea deberían magnificar el papel de la curiosidad, la actitud hacia el destino y las motivaciones en la definición de las políticas de marketing.

Palavras clave:
Curiosidad; Motivaciones push/pull; Viajeros Brasileños; Lealtad; SEM

1 INTRODUCTION

The World Travel & Tourism Council’s (WTTC) annual report indicates that the growth of the travel and tourism sector in 2015 (2.8%) overtook that one of the global economies (2.3%) for the fifth successive year, generating 9.8% of global GDP and supporting 284 million jobs. Similarly, despite many challenges faced by travel and tourism in Europe starting from the end of 2015 (e.g., terrorist attacks, the economic crisis, Brexit, etc.), the sector is still expected to grow by 3.1%, confirming tourism as one of the services industries remarkably resilient in times of economic recession (WTTC, 2016).

Among various foreign destinations, Europe is the continent with the highest tourism demand (Sheth, 2011Sheth J.N. (2011). Impact of emerging markets on marketing: rethinking existing perspectives and practices. Journal of Marketing, 75(4), 166-182. https://doi.org/10.1509/jmkg.75.4.166
https://doi.org/10.1509/jmkg.75.4.166...
), especially regarding emerging countries and, particularly, South America. Departures from South America to Europe, in fact, amount to 26%, followed by 23% in North America, 32% in other South-American nations and 19% in the rest of the world. Particularly, the most likely to visit Europe are, above all, Brazilians (Euromonitor International, 2012).

In the current hyper-competition among tourist destinations, a thorough analysis of tourist motivation and its relationships with loyalty and attitude toward destination is crucial for developing adequate policies able to sustain tourism flow within the destination. Especially, research on tourist’s decision examining the behavior of emerging markets travelers attending Europe (such as Brazilians) could represent an interesting marketing challenge, since it can contribute to increase loyalty, intercept new tourism segment, and design adequate tourism policies in line with a sustainable vision.

Scholars (Crompton, 1979Crompton J.L. (1979). Motivations of Pleasure Vacation. Annals of Tourism Research, 6 (4), 408-424. https://doi.org/10.1016/0160-7383(79)90004-5
https://doi.org/10.1016/0160-7383(79)900...
; Dann, 1977Dann G.M. (1977). Anomie, ego-enhancement and tourism. Annals of Tourism Research, 4 (4), 184-194. https://doi.org/10.1016/0160-7383(77)90037-8
https://doi.org/10.1016/0160-7383(77)900...
; Uysal & Jurowsky, 1994Uysal M., & 7 Jurowski C. (1994). Testing the push and pull factors. Annals of Travel Research, 21(4), 844-846. https://doi.org/10.1016/0160-7383(94)90091-4
https://doi.org/10.1016/0160-7383(94)900...
) demonstrated that tourists travel because they are “pushed” to adopt a specific behavior toward the destination by their psychological factors; at the same time, they are “pulled” within the destination by its characteristics. An analysis of literature data shows the dichotomy push-pull motives in explaining tourist behavior has been generally accepted (Chen & Chen, 2015Chen L.J., & Chen W.P. (2015). Push-pull factors in international birders’ travel. Tourism Management, 48, 416-425. https://doi.org/10.1016/j.tourman.2016.02.003
https://doi.org/10.1016/j.tourman.2016.0...
; Prayag & Ryan, 2011Prayag G., & Ryan C. (2011). The relationship between the “push” and “pull” factors of a tourist destination: the role of nationality - an analytical qualitative research approach. Current Issues in Tourism, 14(2), 121-143. https://doi.org/10.1080/13683501003623802
https://doi.org/10.1080/1368350100362380...
; Yiamjanya & Wongleedee, 2014Yiamjanya S., & Wongleedee K. (2014). International tourists’ travel motivation by push-pull factors and the decision making for selecting Thailand as destination choice. Social, Behavioral, Educational, Economic and Management Engineering, 8(5), 1335-1340. Retrieved from http://waset.org/publications/9998199/international-tourists-travel-motivation-by-push-pull-factors-and-the-decision-making-for-selecting-thailand-as-destination-choice
http://waset.org/publications/9998199/in...
; Yoon & Uysal, 2005Yoon Y., & Uysal M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26, 45-56. https://doi.org/10.1016/j.tourman.2003.08.016
https://doi.org/10.1016/j.tourman.2003.0...
). Thus, the adoption of push and pull framework requires a simultaneous analysis of both visitors’ internal desires and core destination attributes (Caber & Albayrak, 2016Caber M., & Albayrak T. (2016). Push or pull? Identifying rock climbing tourists’ motivations. Tourism Management, 55, 74-84. https://doi.org/10.1016/j.tourman.2016.02.003
https://doi.org/10.1016/j.tourman.2016.0...
).

Although numerous studies have investigated push and pull factors holistically and globally, very few have performed an analysis of push (or pull) motivation impact on tourist behavior individually. Moreover, previous studies on tourist behavior have rarely analyzed the relationship between the level of the visitor inner cognitive stimulation (i.e., cultural knowledge gap) and consumer behavior (Botti et al., 2015a; 2015b). Among the numerous push factors capable of explaining either the creation of a specific feeling (i.e., attitude), the adoption of a precise conduct or the relation with other reasons for an individual interest in traveling (i.e., pull motivations), undoubtedly one of the possibilities may be represented by curiosity and curiosity knowledge gap. In fact, psychologists underlined that, when we feel curious to discover something, we also have feelings for engaging with novel stimuli or adopting a certain behavior (Kashdan et al., 2009Kashdan, T.B., Gallagher, M.W., Silvia, P.J., Winterstein, B.P., Breen, W.E., Terhar, D., & Steger, M.F. (2009). The curiosity and exploration inventory-II: Development, factor structure, and psychometrics. Journal of Research in Personality, 43(6), 987-998. https://doi.org/10.1016/j.jrp.2009.04.011
https://doi.org/10.1016/j.jrp.2009.04.01...
, Dalli 2015). More clearly, it has been well pointed out that “It is hard to deny the power of curiosity as a force for motivating human behavior” (Hardy et al., 2017Hardy J.H., Ness A.M., & Mecca J. (2017). Outside the box: Epistemic curiosity as a predictor of creative problem solving and creative performance. Personality and Individual Differences, 104, 230-237. https://doi.org/10.1016/j.paid.2016.08.004
https://doi.org/10.1016/j.paid.2016.08.0...
, p. 230).

To address the aforementioned gaps, the goal of this study is to investigate the causal relationships among curiosity (a well-outlined push motivation), destination attributes (pull motivations), attitude toward destination (a well-known way of thinking that affects a person’s behavior) and loyalty. In particular, we developed a new research model (the Curiosity model of Tourist Behavior - CTB) to examine the relationships among these constructs in the context of potential Brazilian travelers to Europe, by conducting a survey and analyzing data using Structural Equation Modeling (SEM).

The objective of this research is twofold: first, we propose a theoretical advance in tourist motivation research, starting from which future in-depth research stream with curiosity as centerpiece could be explored. Second, the study helps destination marketing organizations of European Union or European Country to effectively use curiosity in their marketing campaigns. Practically, the study summarizes the impact of curiosity on the most relevant destination attributes (evaluated in holistic way as recently proposed by Leong et al., 2015Leong A.M.W., Yeh S.S., Hsiao Y.C., & Huan T.C.T.C. (2015). Nostalgia as travel motivation and its impact on tourists’ loyalty. Journal of Business Research, 68, 81-86. https://doi.org/10.1016/j.jbusres.2014.05.003
https://doi.org/10.1016/j.jbusres.2014.0...
), on attitude toward destination, and on behavioral intention.

2 LITERATURE REVIEW

2.1 Tourist Motivation

Motivation, understood as an altered state leading to behavior directed toward a specific goal, represents a widely debated topic in the tourism literature (Su et al., 2018Su, D. N., Johnson, L. W., & O’Mahony, B. (2018). Analysis of push and pull factors in food travel motivation. Current Issues in Tourism, 1-15. https://doi.org/10.1080/13683500.2018.1553152
https://doi.org/10.1080/13683500.2018.15...
; Fieger, Prayag & Bruwer, 2019Fieger, P., Prayag, G., & Bruwer, J. (2019). ‘Pull’motivation: an activity-based typology of international visitors to New Zealand. Current Issues in Tourism, 22(2), 173-196. https://doi.org/10.1080/13683500.2017.1383369
https://doi.org/10.1080/13683500.2017.13...
) and, specifically, in marketing studies, since the 1940s (Albayrak & Caber, 2018Albayrak, T., & Caber, M. (2018). Examining the relationship between tourist motivation and satisfaction by two competing methods. Tourism Management, 69, 201-213. https://doi.org/10.1016/j.tourman.2018.06.015
https://doi.org/10.1016/j.tourman.2018.0...
). It consists of needs, feelings, and desires driving people to a certain behavior. Motivation is the starting point for consumers’ decision process and an important construct for understanding tourist behavior (Pereira & Gosling, 2019Pereira, G. D. A., & Gosling, M. (2019). Push and pull motivations of Brazilian travel lovers. BBR. Brazilian Business Review, 16, 63-86. https://doi.org/10.15728/bbr.2019.16.1.5
https://doi.org/10.15728/bbr.2019.16.1.5...
).

In tourism research, motivation is an important area of study because it represents a fundamental construct for understanding tourist behavior, being at the basis of its decision-making process. Furthermore, motivation is an important predictor in evaluating tourists’ attitude (Huang & Hsu, 2009Huang S.S., & Hsu C.H. (2009). Effects of travel motivation, past experience, perceived constraint, and attitude on revisit intention. Journal of Travel Research, 48, 29-44. https://doi.org/10.1177/0047287508328793
https://doi.org/10.1177/0047287508328793...
; Lee, 2009aLee T.H. (2009a). A structural model to examine how destination image, attitude, and motivation affect the future behavior of tourists. Leisure Sciences, 31(3), 215-236. https://doi.org/10.1080/01490400902837787
https://doi.org/10.1080/0149040090283778...
). According to Murray (1964Murray E.J. (1964). Motivation and emotion. Englewood Cliffs, NJ: Prentice Hall, Inc. , p. 7), a motive is “an internal factor that arouses, directs, and integrates a person’s behavior”. A definition of motivation in the tourism and travel context was offered by Dann (1981Dann G.M. (1981). Tourist motivation: An appraisal. Annals of Tourism Research, 8(2), 187-219. https://doi.org/10.1177/0047287504272020
https://doi.org/10.1177/0047287504272020...
, p. 205): “a meaningful state of mind which adequately disposes an actor or group of actors to travel and which is subsequently interpretable by others as a valid explanation for such a decision”.

Studies on tourist motivation provide various frameworks and scale for measuring motivation. In this regard, Valls et al. (2018Valls, A., Gibert, K., Orellana, A., & Antón-Clavé, S. (2018). Using ontology-based clustering to understand the push and pull factors for British tourists visiting a Mediterranean coastal destination. Information & Management, 55(2), 145-159. https://doi.org/10.1016/j.im.2017.05.002
https://doi.org/10.1016/j.im.2017.05.002...
) point out that the influence exerted by psychological factors on tourists when choosing a destination has long been studied and acknowledged in literature. Consistently, Park et al. (2019Park, J., Musa, G., Moghavvemi, S., Thirumoorthi, T., Taha, A. Z., Mohtar, M., & Sarker, M. M. (2019). Travel motivation among cross border tourists: Case study of Langkawi. Tourism Management Perspectives, 31, 63-71. https://doi.org/10.1016/j.tmp.2019.03.004
https://doi.org/10.1016/j.tmp.2019.03.00...
) highlight that the analysis of tourist motivation is fundamental for the understanding, explanation, and conceptualization of travel behaviors, since travel motivation influences tourists' attitudes, perceptions, and involvements.

Plog (1974Plog S.C. (1974). Why destination areas rise and fall in popularity. Cornell Hotel and Restaurant Administration Quarterly, 14(4), 55-58. Retrieved from http://www3.tjcu.edu.cn/wangshangketang/lyxgl/yuedu/25.pdf. https://doi.org/10.1177/001088047401400409
https://doi.org/10.1177/0010880474014004...
, 2001) proposed an allocentric/psychocentric model which explains why different people tend to travel to different destinations; allocentric people are venturesome and self-assured, while psychocentrics have some common personality tendencies (such as territory boundedness, generalized anxieties, and sense of powerlessness) (Hsu & Huang, 2008Hsu C.H.C., & Huang S. (2008). Travel motivation: a critical review of the concept’s development. In: Woodside A., Martin D. (eds.), Tourism management: Analysis, hailand and strategy. UK: CABI.).

Iso-Ahola (1982Iso-Ahola S.E. (1982). Towards a social psychological theory of tourism motivation: a rejoinder. Annals of Tourism Research, 9(2), 256-262. https://doi.org/10.1016/0160-7383(82)90049-4
https://doi.org/10.1016/0160-7383(82)900...
), Mannell and Iso-Ahola (1987Mannell R.C., & Iso-Ahola S.E. (1987). Psychological nature of leisure and tourism experience. Annals of Tourism Research, 14(3), 314-331. https://doi.org/10.1016/0160-7383(87)90105-8
https://doi.org/10.1016/0160-7383(87)901...
) proposed a social psychological model of tourism motivation based on escape-seeking dichotomy (Matheson et al., 2014Matheson C.M., Rimmer R., & Tinsley R. (2014). Spiritual attitudes and visitor motivations at the Beltane Fire Festival, Edinburgh. Tourism Management, 44, 16-33. https://doi.org/10.1016/j.tourman.2014.01.023
https://doi.org/10.1016/j.tourman.2014.0...
).

Based on Maslow's (1970Maslow A.H. (1970). Motivation and personality. New York, USA: Harper & Row.) hierarchy of needs, Pearce (1988Pearce P.L. (1988). The Ulysses Factor: Evaluating Visitors in Tourist Settings. New York: Verlag Springer. https://doi.org/10.1007/978-1-4612-3924-6
https://doi.org/10.1007/978-1-4612-3924-...
) developed the Travel career ladder model. The main argument of this model is that human needs tend to ascend higher levels of the career ladder as they keep on doing more and more travel experiences being motivated by sophisticated factors.

In studies on tourist motivation, the push and pull framework elaborated first by Dann (1977Dann G.M. (1977). Anomie, ego-enhancement and tourism. Annals of Tourism Research, 4 (4), 184-194. https://doi.org/10.1016/0160-7383(77)90037-8
https://doi.org/10.1016/0160-7383(77)900...
; 1981) and then extended by Crompton (1979Crompton J.L. (1979). Motivations of Pleasure Vacation. Annals of Tourism Research, 6 (4), 408-424. https://doi.org/10.1016/0160-7383(79)90004-5
https://doi.org/10.1016/0160-7383(79)900...
), perhaps represent the most widely accepted paradigm (Jang et al., 2009Jang S.S., Bai B., Hu C., & Wu C.M.E. (2009). Affect, travel motivation, and travel intention: A senior market. Journal of Hospitality & Tourism Research, 33, 51-73. https://doi.org/10.1177/1096348008329666
https://doi.org/10.1177/1096348008329666...
; Jang & Cai, 2002; Kim & Lee, 2002Kim S.S., & Lee C.K. (2002). Push and pull relationships. Annals of tourism research, 29, 257-260. https://doi.org/10.1016/S0160-7383(01)00043-3
https://doi.org/10.1016/S0160-7383(01)00...
; Kim et al., 2003; Prayag & Hosany, 2014Prayag G., & Hosany S. (2014). When Middle East meets West: Understanding the motives and perceptions of young tourists from United Arab Emirates. Tourism Management, 40, 35-45. https://doi.org/10.1016/j.tourman.2013.05.003
https://doi.org/10.1016/j.tourman.2013.0...
) for understanding tourists’ needs and willingness to enjoy. Push factors reveal the psychological factors of behavior (Wu & Pearce, 2014Wu M.Y., & Pearce P.L. (2014). Chinese recreational vehicle users in Australia: a netnographic study of tourist motivation. Tourism Management, 43, 22-35. https://doi.org/10.1016/j.tourman.2014.01.010
https://doi.org/10.1016/j.tourman.2014.0...
) such as the desire to escape from everyday environment, adventure, relaxation, and prestige. Push factors are the reasons for and direction of behavior (Iso-Ahola, 1982Iso-Ahola S.E. (1982). Towards a social psychological theory of tourism motivation: a rejoinder. Annals of Tourism Research, 9(2), 256-262. https://doi.org/10.1016/0160-7383(82)90049-4
https://doi.org/10.1016/0160-7383(82)900...
). Pull factors include specific destination features and attributes influencing when, where, and how people travel (Mill & Morrison, 2002Mill R.C., & Morrison A.M. (2002). The tourism system. Kendall Hunt.; Prayag & Ryan, 2011). In this regard, pull factors stimulate consumer to travel and represent tourist’s generic desire to travel (Yang et al., 2011Yang X., Reeh T., & Kreisel W. (2011). Cross-cultural perspectives on promoting festival tourism - an examination of motives and perceptions of Chinese visitors attending the Oktoberfest in Munich (Germany). Journal of China Tourism Research, 7(4), 377-395. https://doi.org/10.1080/19388160.2011.627009
https://doi.org/10.1080/19388160.2011.62...
).

Research in tourism has used the push-pull paradigm for three main purposes. The first one is to explore personal motivations that direct people towards specific behaviors. In this context, some studies attempt to clarify the motivational differences in relation to demographics (Kim et al., 2003Kim S.S., Lee C., & Klenosky D.B. (2003). The influence of push and pull factors at Korean national parks. Tourism Management, 24(2), 169-180. https://doi.org/10.1016/S0261-5177(02)00059-6
https://doi.org/10.1016/S0261-5177(02)00...
). The second one is market segmentation (Frochot & Morrison, 2001Frochot I., & Morrison A. (2001). Benefit segmentation: a review of its applications to travel and tourism research. Journal of Travel & Tourism Marketing, 9(4), 21‐45. https://doi.org/10.1300/J073v09n04_02
https://doi.org/10.1300/J073v09n04_02...
) in which the most implemented criteria are the following: segmenting tourists from a specific source market, tourists to a specific destination, tourists traveling for a specific product within a destination, or any combination of the three ways mentioned. Finally, researchers have investigated the relationships between motivations and satisfactions (Huang et al., 2014Huang Y., Luo S., Ding P., & Scott N. (2014). Impressions of Liusanjie: a study of motivation, theatrical performance evaluation, and satisfaction. Current Issues in Tourism, 17(3), 280-296. https://doi.org/10.1080/13683500.2012.733355
https://doi.org/10.1080/13683500.2012.73...
; Yoon & Uysal, 2005Yoon Y., & Uysal M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26, 45-56. https://doi.org/10.1016/j.tourman.2003.08.016
https://doi.org/10.1016/j.tourman.2003.0...
). In particular, Yoon and Uysal (2005) found that tourist satisfaction in turn connected to loyalty, is directly related to authentic experiences.

Literature review on tourist motivation in an emerging market is still in its infancy. In fact, while western tourists’ destination perceptions of western destinations are well researched (e.g., Beerli & Martin, 2004Beerli A., & Martín J.D. (2004). Tourists’ characteristics and the perceived image of tourist destinations: a quantitative analysis - a case study of Lanzarote, Spain. Tourism Management, 25 (5), 623-636. https://doi.org/10.1016/j.tourman.2003.06.004
https://doi.org/10.1016/j.tourman.2003.0...
; Chi & Qu, 2008Chi C.G.Q., & Qu H. (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism Management, 29(4), 624-636. https://doi.org/10.1016/j.sbspro.2015.01.1198
https://doi.org/10.1016/j.sbspro.2015.01...
; Prayag & Hosany, 2014Prayag G., & Hosany S. (2014). When Middle East meets West: Understanding the motives and perceptions of young tourists from United Arab Emirates. Tourism Management, 40, 35-45. https://doi.org/10.1016/j.tourman.2013.05.003
https://doi.org/10.1016/j.tourman.2013.0...
), travel motivations and perceptions of tourists from emerging markets toward western destinations is fairly recent (Li & Stepchenkova, 2012; Ryan & Mo, 2002Ryan C., & Mo X. (2002). Chinese visitors to New Zealand: demographics and perceptions. Journal of Vacation Marketing, 8, 13-27. https://doi.org/10.1177/135676670200800103
https://doi.org/10.1177/1356766702008001...
).

2.2 Curiosity as push motive

Litman and Spielberger (2003Litman J., & Spielberger C. (2003). Measuring epistemic curiosity and its diversive and specific components. Journal of Personality Assessment, 80, 75-86. Retrieved from https://pdfs.semanticscholar.org/0b06/09478cf9882aac77af83e0c3e0b3838edbe8.pdf https://doi.org/10.1207/S15327752JPA8001_16
https://doi.org/10.1207/S15327752JPA8001...
, p. 75) define curiosity “as a desire for acquiring new knowledge and new sensory experience that motivates exploratory behavior”. Basing on previous Berlyne’s work (1954Berlyne D.E. (1954). A theory of human curiosity. British Journal of Psychology, 45, 180-191. https://doi.org/10.1111/j.2044-8295.1954.tb01243.x
https://doi.org/10.1111/j.2044-8295.1954...
, 1960), Voss and Keller (1983Voss H.G., & Keller H. (1983). Curiosity and exploration: Theories and results. New York: Academic Press. https://doi.org/10.1016/B978-0-12-728080-6.50014-X
https://doi.org/10.1016/B978-0-12-728080...
, p. 17) similarly stated that “curiosity is a motivational prerequisite for exploratory behavior”. Daniel Berlyne (1954, 1960), representing perhaps the most authoritative mentor of exploratory behavior, in fact, distinguished between two types of curiosity (perceptual and epistemic) and two types of exploratory behavior (diversive and specific). Recently, knowledge has been strictly linked with curiosity: Loewenstein (1994Loewenstein G. (1994). The psychology of curiosity: A review and reinterpretation. Psychological Bulletin, 116, 75-98. Retrieved from http://int-des.com/wp-content/uploads/2013/12/PsychofCuriosity.pdf https://doi.org/10.1037/0033-2909.116.1.75
https://doi.org/10.1037/0033-2909.116.1....
) argued that exploratory behavior would increase when manageable levels of a knowledge gap existed. Menon and Soman (2002Menon S., & Soman D. (2002). Managing the power of curiosity for effective web advertising strategies. Journal of Advertising, 31, 1-14. https://doi.org/10.1080/00913367.2002.10673672
https://doi.org/10.1080/00913367.2002.10...
) more clearly evidenced that knowledge gap indicates a difference between what people know and what they want to know. Although the theoretical foundations of curiosity here highlighted are not always invoked, numerous studies use the push and pull framework considering among push motivations curiosity, knowledge gap, novelty or need for cognition (e.g., Wong et al., 2013Wong M., Cheung R., & Wan C. (2013). A Study on Traveler Expectation, Motivation and Attitude. Contemporary Management Research Pages, 9(2), 169-186. Retrieved from www.cmr-journal.org/article/download/11023/pdf/. https://doi.org/10.7903/cmr.11023
https://doi.org/10.7903/cmr.11023...
; Chen & Chen, 2015Chen L.J., & Chen W.P. (2015). Push-pull factors in international birders’ travel. Tourism Management, 48, 416-425. https://doi.org/10.1016/j.tourman.2016.02.003
https://doi.org/10.1016/j.tourman.2016.0...
; Bansal & Eisel, 2004Bansal H., & Eiselt H.A. (2004). Exploratory research of tourist motivations and planning. Tourism Management, 25(3), 387-396. https://doi.org/10.1016/S0261-5177(03)00135-3
https://doi.org/10.1016/S0261-5177(03)00...
; Wang et al., 2016Wang C., Qu H., & Hsu M.K. (2016). Toward an integrated model of tourist expectation formation and gender difference. Tourism Management, 54, 58-71. https://doi.org/10.1016/j.tourman.2015.10.009
https://doi.org/10.1016/j.tourman.2015.1...
). In other words, many tourist studies discuss motivations to travel adopting different terms that seem to bring back to the conceptualization of curiosity as outlined so far. For instance, Kim and Lee (2002Kim S.S., & Lee C.K. (2002). Push and pull relationships. Annals of tourism research, 29, 257-260. https://doi.org/10.1016/S0160-7383(01)00043-3
https://doi.org/10.1016/S0160-7383(01)00...
), analyzing motivations in attending festivals, enumerate five categories including “curiosity”. These results are in line with the previous work of Scott (1996Scott D. (1996). A comparison of visitors’ motivations to attend three urban festivals. Festival Management and Event Tourism, 3(3), 121-128. Retrieved from https://www.researchgate.net/publication/233510603_A_Comparison_of_Visitors%27_Motivations_to_Attend_Three_Urban_Festivals
https://www.researchgate.net/publication...
) that propose “curiosity” as one of the motives that push toward festival: the study demonstrates that curiosity discriminates among first-time and repeat visitors. Dunn Ross and Iso-Ahola (1991Dunn Ross E. & Iso-Ahola S.E. (1991). Sightseeing tourists’ motivation and satisfaction. Annals of Tourism Research, 18(2), 226-237. https://doi.org/10.1016/0160-7383(91)90006-W
https://doi.org/10.1016/0160-7383(91)900...
), evaluating motivation dimensions of a sightseeing tour, employ a “general knowledge” motive adopting items as “To see the famous sites” or “To visit the places I especially want to see”. Similarly, Cha et al. (1995Cha S., McCleary K., & Uysal M. (1995). Travel moti- vation of Japanese overseas travelers: A factor- cluster approach. Journal of Travel Research, 33, 33-39. https://doi.org/10.1177/004728759503400104
https://doi.org/10.1177/0047287595034001...
), studying the motivations of Japanese overseas travelers, include “knowledge” intending for that the need of experiencing a foreign destination or traveling to historical places, the willingness to see as much as possible and to learn new things.

Xu et al. (2013Xu F., Tian F., Buhalis D., & Weber J. (2013). Marketing tourism via electronic games: Understanding the motivation of tourist players. 5th International Conference on Games and Virtual Worlds for Serious Applications, VS-GAMES 2013. https://doi.org/10.1109/VS-GAMES.2013.6624235
https://doi.org/10.1109/VS-GAMES.2013.66...
), using a qualitative method to explore the motivation of tourist players, identify six factors (namely, curiosity, exploring the destination, socialization, fun and fantasy experience, challenge, and achievement), putting at the basis of the motivational pyramid only curiosity. Particularly, curiosity emerged as the most popular factor: in their study, several groups of respondents mentioned curiosity as their first motivation that influences what they could do in the destination in terms of shopping, food, etc.

Recently, curiosity has been analyzed for its impact on sport consumer behavior (Park et al., 2015Park S.H., Mahony D.F., Kim Y., & Kim Y.Do. (2015). Curiosity generating advertisements and their impact on sport consumer behavior. Sport Management Review, 18(3), 359-369. https://doi.org/10.1016/j.smr.2014.10.002
https://doi.org/10.1016/j.smr.2014.10.00...
) and, more generally, on purchase motivation (Hill et al., 2016Hill K.M., Fombelle P.W., & Sirianni N.J. (2016). Shopping under the influence of curiosity: How retailers use mystery to drive purchase motivation. Journal of Business Research, 69(3), 1028-1034. https://doi.org/10.1016/j.jbusres.2015.08.015
https://doi.org/10.1016/j.jbusres.2015.0...
).

Although several studies include curiosity among the push motivation and curiosity has been investigated individually in terms of influence on consumer loyalty, to the best knowledge of the authors there are no studies focused on the relationship between curiosity and consumer behavior in the tourism field.

2.3 Destination attributes as pull motive

Pull motivations are considered as external, situational, or cognitive drivers influencing consumer behavior (Dann, 1981Dann G.M. (1981). Tourist motivation: An appraisal. Annals of Tourism Research, 8(2), 187-219. https://doi.org/10.1177/0047287504272020
https://doi.org/10.1177/0047287504272020...
; Devesa et al., 2010Devesa M., Laguna M., & Palacios A. (2010). The role of motivation in visitor satisfaction: empirical evidence in rural tourism. Tourism Management, 31 (4), 547-552. https://doi.org/10.1016/j.tourman.2009.06.006
https://doi.org/10.1016/j.tourman.2009.0...
), deriving from the perception of destination characteristics. Since this kind of construct is strongly correlated not only with the destination type (big city, historical town, sun and beach village, etc.) but also with the specific destination, authors tend to generate highly detailed list of the specific destination attributes (Table 1). Consequently, a general theoretical construct of pull motivation is still lacking.

Table 1
The diverse pull constructs in different travel cases

Without the aim to propose an exhaustive categorization of pull motivations but willing to avoid high bias that could over-shadow the focus of the study, we tried to select the most relevant. In fact, in investigating traveler behavior literature, some common macro-areas of pull motivation emerge.

The construct “pull motives” was measured through different studies, differentiating from each other via discriminant validity. To do that, we have assessed the construct validity by estimating a confirmatory factorial model (Wong & Cheung, 2005Wong, P. S. P., & Cheung, S. O. (2005). Structural equation model of trust and partnering success. Journal of Management in Engineering, 21(2), 70-80. https://doi.org/10.1061/(ASCE)0742-597X(2005)21:2(70)
https://doi.org/10.1061/(ASCE)0742-597X(...
). Moreover, further preliminary indications for the purification of the measurement scale by performing the exploratory factorial analysis: factor loadings, extracted variance, possible factorial structure between the several dimensions. Exploratory factorial analysis was applied to analyze the relationships between observed variables to identify a latent structure. The objective was to summarize a number “m” of items in “n” factors (or components), with m>n. In fact, in the process of developing the measurement scale, the exploratory factorial analysis allows to have a first estimate of factor loadings and to verify the opportunity for further purification of the scale (Tan, 2001Tan, K. C. (2001). A structural equation model of new product design and development. Decision Sciences, 32(2), 195-226. https://doi.org/10.1111/j.1540-5915.2001.tb00958.x
https://doi.org/10.1111/j.1540-5915.2001...
). The application of the EFA made possible to assess the factorial structure of interest, purifying the measurement scales, and excluding the indicators with low factor loadings on the expected factor or substantial cross loading. In this way, it was possible to obtain a thrifty structure to be submitted to the confirmatory test.

In particular, four categories of destination attractiveness can be distinguished: 1) a qualitative dimension (regarding the service offering proposed by accommodations); 2) a cultural dimension (related to the relevance of cultural heritage in choosing a destination); 3) a leisure activities dimension (namely, nightlife and entertainment, shopping and how to spend free time during destination staying); 4) accessibility and transportation destination convenience dimension (Yoon & Uysal, 2005Yoon Y., & Uysal M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26, 45-56. https://doi.org/10.1016/j.tourman.2003.08.016
https://doi.org/10.1016/j.tourman.2003.0...
; Kim et al., 2002Kim S.S., & Lee C.K. (2002). Push and pull relationships. Annals of tourism research, 29, 257-260. https://doi.org/10.1016/S0160-7383(01)00043-3
https://doi.org/10.1016/S0160-7383(01)00...
; Prayag & Ryan, 2011Prayag G., & Ryan C. (2011). The relationship between the “push” and “pull” factors of a tourist destination: the role of nationality - an analytical qualitative research approach. Current Issues in Tourism, 14(2), 121-143. https://doi.org/10.1080/13683501003623802
https://doi.org/10.1080/1368350100362380...
).

In detail, the first category refers to a set of service infrastructure offered by a destination (accommodations, food, shopping, recreation) influencing consumer decision-making process (Ritchie & Crouch, 2003). Particularly, studying the Mauritian case, Kassean and Gassita (2013Kassean H., & Gassita R. (2013). Exploring tourists push and pull motivations to visit Mauritius as a tourist destination. African Journal of Hospitality, Tourism and Leisure, 2(3), 1-13. Retrieved from http://studylib.net/doc/8875906/exploring-tourists-push-and-pull-motivations-to-visit
http://studylib.net/doc/8875906/explorin...
) find that accommodation services are the main factors leading tourist to visit the destination.

The second dimension, on the other hand, represents cultural, historical, and natural resources which increase destination attractiveness (Casarin & Iasevoli, 2012Casarin F., & Iasevoli G. (2012). Il marketing dei beni e degli eventi culturali: tra turismo e território. Mercati e competitività, 4, 11-15. https://doi.org/10.3280/MC2012-004002
https://doi.org/10.3280/MC2012-004002...
). Moreover, several studies stress the relevance of cultural motivations mechanisms in influencing tourist’s needs, wants, and preferences. For instance, in a study on Korean national parks, Jeong (1997Jeong I. (1997). A study on attributes of attractions of the Bukhansan National Park and visitors’ , attitudes. Thesis, Hanyang University, Seoul. ) reveals that visitors perceived natural, historical, and cultural resources as the most important attractions. They represent and constitute a key driver for fostering the peculiarity of each single park, enhancing its identity. Similarly, Kim et al. (2003Kim S.S., Lee C., & Klenosky D.B. (2003). The influence of push and pull factors at Korean national parks. Tourism Management, 24(2), 169-180. https://doi.org/10.1016/S0261-5177(02)00059-6
https://doi.org/10.1016/S0261-5177(02)00...
) confirm that cultural and historical resources drive visitor’s decision, whereas Yoon and Uysal (2005Yoon Y., & Uysal M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26, 45-56. https://doi.org/10.1016/j.tourman.2003.08.016
https://doi.org/10.1016/j.tourman.2003.0...
), analyzing tourist pull motivations, focus on customer’s willingness to experience a “different culture”.

Regarding the third dimension (nightlife and entertainment), a fragmentation seems to emerge. Although, nightlife seems to be one of the most common sub-dimensions adopted in defining pull-motives of this category, Yoon and Uysal (2005Yoon Y., & Uysal M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26, 45-56. https://doi.org/10.1016/j.tourman.2003.08.016
https://doi.org/10.1016/j.tourman.2003.0...
) determining pull motivation attracting tourists to Northern Cyprus, adopt the unified dimension of “nightlife and local cuisine”, whereas Park et al. (2015Park S.H., Mahony D.F., Kim Y., & Kim Y.Do. (2015). Curiosity generating advertisements and their impact on sport consumer behavior. Sport Management Review, 18(3), 359-369. https://doi.org/10.1016/j.smr.2014.10.002
https://doi.org/10.1016/j.smr.2014.10.00...
) refer only to entertainment. In any case, a common reference to nightlife, entertainment and how to spend free time, seem to characterize the most relevant literature.

Finally, the fourth pull motivational factor representing a common thread among the different works on traveler motivation is “accessibility to the destination”. Kim et al. (2003Kim S.S., Lee C., & Klenosky D.B. (2003). The influence of push and pull factors at Korean national parks. Tourism Management, 24(2), 169-180. https://doi.org/10.1016/S0261-5177(02)00059-6
https://doi.org/10.1016/S0261-5177(02)00...
) find a significant correlation between “accessibility and transportation” and push motivations, particularly regarding “natural resources and health” dimension, showing that good destination accessibility influences visitors’ willingness to experience nature. Among the others, Sung et al. (2015Sung Y.K., Chang K.C., & Sung Y.F. (2015). Market Segmentation of International Tourists Based on Motivation to Travel: A Case Study of Taiwan. Asia Pacific Journal of Tourism Research, 21(8), 862-882. https://doi.org/10.1080/10941665.2015.1080175
https://doi.org/10.1080/10941665.2015.10...
) identify a cluster of travelers whose primary travel motivations are convenience and ease of travel.

The four categories of destination attractiveness, their abbreviations and the references used to elaborate measurement items are shown in Table 2.

Table 2
Pull motivations categories’ references

2.4 Attitude toward destination and loyalty

Tourist attitude qualifies the psychological orientation expressed by the favorable or unfavorable evaluation of tourists when engaged in certain behaviors (Ajzen, 1991Ajzen I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50 (2), 179-211. https://doi.org/10.1016/0749-5978(91)90020-T
https://doi.org/10.1016/0749-5978(91)900...
; Schiffman & Kanuk, 2004Schiffman L.G., & Kanuk L.L. (2004). Consumer Behavior. (7th eds). New Jersey: Prentice Hall Internasional Inc., Lee, 2009aLee T.H. (2009a). A structural model to examine how destination image, attitude, and motivation affect the future behavior of tourists. Leisure Sciences, 31(3), 215-236. https://doi.org/10.1080/01490400902837787
https://doi.org/10.1080/0149040090283778...
; Sparks, 2007Sparks B.A. (2007). Planning a wine tourism vacation? Factors that help to predict tourist behavioural intentions. Tourism Management, 28, 1180-1192. https://doi.org/10.1016/j.tourman.2006.11.003
https://doi.org/10.1016/j.tourman.2006.1...
). It has been underlined that attitude toward destination is characterized by three components: cognitive, affective, and behavioral (Unger & Wandersman, 1985Unger D.C., & Wandersman A. (1985). The importance of neighbors: The social, cognitive and affective components of neighboring. American Journal of Community Psychology, 13, 139-169. Retrieved from http://www.academia.edu/14340288/The_importance_of_neighbors_The_social_cognitive_and_affective_components_of_neighboring. https://doi.org/10.1007/BF00905726
https://doi.org/10.1007/BF00905726...
; Vincent & Thompson, 2002Vincent V.C. & Thompson W.T. (2002). Assessing community support and sustainability for ecotourism development. Journal of Travel Research, 41, 153-160. https://doi.org/10.1177/004728702237415
https://doi.org/10.1177/004728702237415...
). The cognitive component refers to the way in which the attitude is forming; the affective component reflects the psychological traits in terms of tourist preference; the behavioral component captures the tourist intention.

Given its relevance, attitude toward destination could be significantly predictive of tourist loyalty. In fact, it has been maintained that tourist attitude is an effective predictor of tourist’s decision to travel to a certain destination (Ragheb & Tate, 1993Ragheb M.G., & Tate R.L. (1993). A behavioural model of leisure participation, based on leisure attitude, motivation and satisfaction. Leisure studies, 12, 61-70. https://doi.org/10.1080/02614369300390051
https://doi.org/10.1080/0261436930039005...
; Jalilvand & Samiei, 2012Jalilvand M.R., & Samiei N. (2012). The impact of electronic word of mouth on a tourism destination choice: Testing the theory of planned behavior (TPB). Internet Research: Electronic Networking Applications and Policy, 22(5), 591-612. https://doi.org/10.1108/10662241211271563
https://doi.org/10.1108/1066224121127156...
).

Loyalty is a commitment to a specific destination, place, or brand (Baker & Crompton, 2000Baker D.A., & Crompton J.L. (2000). Quality, satisfaction and behavioural intentions. Annals of Tourism Research, 27(3), 785- 804. https://doi.org/10.1016/S0160-7383(99)00108-5
https://doi.org/10.1016/S0160-7383(99)00...
; Rivera & Croes, 2010Rivera M.A., & Croes R. (2010). Ecotourists’ loyalty: Will they tell about the destination or will they return?. Journal of Ecotourism, 9(2), 85-103. https://doi.org/10.1080/14724040902795964
https://doi.org/10.1080/1472404090279596...
).

Loyalty has been conceptualized by one of the three main approaches, such as behavioral, attitudinal, and composite (Jacoby & Chestnut, 1978Jacoby J., & Chestnut R.W. (1978). Brand loyalty: Measurement and management. New York: JohnWiley & Sons. 8(2), 120.). The behavioral approach is based on the analysis of the purchase process or purchase volume and by using repeat visit as a measurement indicator. This approach has been criticized for its inability of explaining the factors affecting customer loyalty (Yoon & Uysal, 2005Yoon Y., & Uysal M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26, 45-56. https://doi.org/10.1016/j.tourman.2003.08.016
https://doi.org/10.1016/j.tourman.2003.0...
). Many empirical studies demonstrated that behavioral intention, rather than actual behavior, is an effective indicator of loyalty (Horng et al., 2011Horng J.S., Liu S., Chiu H.Y., & Tsai C.Y. (2011). The role of international tourist perceptions of brand equity and travel intention in culinary tourism. The Service Industries Journal, 32(16), 1-15. https://doi.org/10.1080/02642069.2011.594879
https://doi.org/10.1080/02642069.2011.59...
; Kaplanidou & Gibson, 2010Kaplanidou K., & Gibson H.J. (2010). Predicting behavioral intentions of active event sport tourists: the case of a small-scale recurring sports event. Journal of Sport & Tourism, 15(2), 163-179. https://doi.org/10.1080/14775085.2010.498261
https://doi.org/10.1080/14775085.2010.49...
). The attitudinal approach estimates tourist revisit intention to a destination or recommendation to other potential tourists. Studies have established that a positive correlation exists between tourists’ intention to recommend and image components of destination, including overall image (Bigné et al., 2001Bigné J.E., Sánchez M.I., & Sánchez J. (2001). Tourism image, evaluation variables and after purchase hailand: inter-relationship. Tourism Management, 22(6), 607-616. https://doi.org/10.1016/S0261-5177(01)00035-8
https://doi.org/10.1016/S0261-5177(01)00...
), affective image (Lee et al., 2005Lee C.K., Lee Y.K., & Lee B.K. (2005). Korea’s destination image formed by the 2002 World Cup. Annals of Tourism Research, 32(4), 839-858. https://doi.org/10.1016/j.annals.2004.11.006
https://doi.org/10.1016/j.annals.2004.11...
), and cognitive image (McDowall & Ma, 2010McDowall S., & Ma E. (2010). An analysis of tourists’ evaluation of Bangkok’s performance, Their satisfaction, and destination loyalty: comparing international versus domestic Thai tourists. Journal of Quality Assurance in Hospitality & Tourism, 11(4), 260-282. https://doi.org/10.1016/j.tourman.2014.01.023
https://doi.org/10.1016/j.tourman.2014.0...
). The composite approach advances the integration of both behavioral and attitudinal approaches (Backman & Crompton, 1991Backman S.J., & Crompton J.L. (1991). The usefulness of selected variables for predicting, activity loyalty. Leisure Science, 13(3), 205-220. https://doi.org/10.1080/01490409109513138
https://doi.org/10.1080/0149040910951313...
; Iwaskaki & Havitz, 1998Iwaskaki Y., & Havitz M.E. (1998). A path analytic model of the relationships between involvement, psychological commitment, and loyalty. Journal of leisure research, 30(2), 256-280. https://doi.org/10.1016/0160-7383(82)90049-4
https://doi.org/10.1016/0160-7383(82)900...
). In this regard, tourists who demonstrate behavioral loyalty toward specific destinations tend to have a positive attitude toward those destinations (Zhang et al., 2014Zhang H., Fu X., Cai L.A., & Lu L. (2014). Destination image and tourist loyalty: A meta-analysis. Tourism Management, 40, 213-223. https://doi.org/10.1016/j.tourman.2013.06.006
https://doi.org/10.1016/j.tourman.2013.0...
). Studies found that a positive attitude toward destination leads to higher level of composite loyalty demonstrated by tourists (Bosque & Martín, 2008Bosque I.R., & Martín H.S. (2008). Tourist satisfaction: a cognitive-affective model. Annals of Tourism Research, 35(2), 551-573. https://doi.org/10.1016/j.annals.2008.02.006
https://doi.org/10.1016/j.annals.2008.02...
; Lee, 2009a) and affects future tourists’ behavior (Lee, 2009b).

In this study, for measuring destination loyalty, a composite approach has been adopted (Bigné et al., 2001Bigné J.E., Sánchez M.I., & Sánchez J. (2001). Tourism image, evaluation variables and after purchase hailand: inter-relationship. Tourism Management, 22(6), 607-616. https://doi.org/10.1016/S0261-5177(01)00035-8
https://doi.org/10.1016/S0261-5177(01)00...
; Chi & Qu 2008Chi C.G.Q., & Qu H. (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism Management, 29(4), 624-636. https://doi.org/10.1016/j.sbspro.2015.01.1198
https://doi.org/10.1016/j.sbspro.2015.01...
; Yoon & Uysal, 2005Yoon Y., & Uysal M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26, 45-56. https://doi.org/10.1016/j.tourman.2003.08.016
https://doi.org/10.1016/j.tourman.2003.0...
; Žabkar et al., 2010Žabkar V., Brenčič M.M., & Dmitrović T. (2010). Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level. Tourism Management, 31(4), 537-546. https://doi.org/10.1016/j.tourman.2009.06.005
https://doi.org/10.1016/j.tourman.2009.0...
; Horng et al., 2012Horng J.S., Liu C.H., Chou H.Y., & Tsai C.Y. (2012). Understanding the impact of culinary brand equity and destination familiarity on travel intentions. Tourism Management, 33(4), 815-824. https://doi.org/10.1016/j.tourman.2011.09.004
https://doi.org/10.1016/j.tourman.2011.0...
; Hung & Petrick, 2012Hung K., & Petrick J.F. (2012). Testing the effects of congruity, travel constraints, and self-efficacy on travel intentions: An alternative decision-making model. Tourism Management, 33(4), 855-867. https://doi.org/10.1016/j.tourman.2011.09.007
https://doi.org/10.1016/j.tourman.2011.0...
).

3 THE PROPOSED MODEL AND RESEARCH HYPOTHESES

The aim of this study is to investigate the causal relationship between a single push-motive (namely, curiosity), pull-motives, attitude toward the destination, and loyalty. The proposed model is represented in Figure 1. Pull motivations are measured as a second order factor assessed by four specific destination attributes, which are combined to propose an integrated and holistic dimension, as suggested by Leong et al. (2015Leong A.M.W., Yeh S.S., Hsiao Y.C., & Huan T.C.T.C. (2015). Nostalgia as travel motivation and its impact on tourists’ loyalty. Journal of Business Research, 68, 81-86. https://doi.org/10.1016/j.jbusres.2014.05.003
https://doi.org/10.1016/j.jbusres.2014.0...
).

Figure 1
The proposed model (The Curiosity model of Tourist Behavior - CTB).

The study hypothesized that curiosity (push motive) positively influences the holistic destination attributes (pull motive)-more precisely, a combination of night life and entertainment (NL & E), accommodation quality (AQ), accessibility to the destination (AD), and relevance of cultural heritage (CH) sub-dimensions-attitude toward destination and loyalty. Moreover, both curiosity and pull motivations affect loyalty, and pull motivation influences attitude.

Table 3 summarizes the hypotheses formulated and reports a selection of references supporting such hypotheses as derived from literature review and from the discussion held in previous paragraphs.

Table 3
Hypotheses formulated for the proposed model (The Curiosity model of Tourist Behavior-CTB).

4 METHODOLOGY

4.1 Research context

The method used in this research contemplates a pen-and-paper survey. A first group of subjects has been personally contacted in some of the main relevant Brazilian educational institutions by three field researchers from September 5, 2016 to September 12, 2016.

From the various Brazilian cities, the survey was administered in Rio de Janeiro for several reasons. First, it is the second-most populous municipality in Brazil and the sixth-most populous in the Americas. Secondly, in line with the economic development of the entire nation, Rio de Janeiro middle class has expanded considerably over the last ten years, determining an increase in gross domestic product (UNWTO Tourism Highlights 2015). It follows that the emerging middle class, characterized by high spending power, represents the driving force of outbound tourism demand and of economy, in general. Brazilian tourists’ arrivals in Europe are continuously growing (European Travel Commission, 2015).

Moreover, the research has been conducted in different universities and cultural public institutions. The involved institutions are the Cultural Institute of the Italian Consulate in Rio de Janeiro and several Brazilian Universities, such as: UNISUAM (Centro Universitário Augusto Motta); Estácio de Sá; Federal University of Rio de Janeiro (UFRJ). Finally, the survey has been administered to the students and professors of SUESC School (Sociedade Unificada de Ensino Superior e Cultura), to the students and managers of Maestro Lorenzo Fernandes School and to the employees of Brazilian satellite television “Nossa Tv”.

In total, the researchers contacted 290 visitors by adopting a convenience sampling approach: however, 17 questionnaires were incomplete and, therefore, eliminated from the study. It follows that 273 questionnaires were accepted for the final analysis, with a response rate of 93.7%.

4.2 Data analysis

All constructs in this study were measured with multiple items, as recommended by Churchill (1979Churchill G.A. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing, 16, 64-73. https://doi.org/10.2307/3150876
https://doi.org/10.2307/3150876...
) and Kline (2005Kline R. (2005). Principles and practice of structural equation modeling. NY: Guilford Press.). A preliminary list of measuring items was generated after an extensive review of the literature on the push-pull framework, including the conceptualizations of attitude and loyalty. The questionnaire was elaborated in Italian and then translated into Portuguese. A pre-test was conducted with 10 graduate students majoring in Economy at the UFRJ. Items identified as ambiguous were reformulated for more clarity. The final list of measurement items, presented in Table 2, was adapted from previous studies. For all constructs, a seven-point Likert scale was adopted, ranging from 1 (“strongly disagree”) to 7 (“strongly agree”).

To empirically validate the proposed research hypotheses, the technique of structural equation modeling (SEM) was employed using AMOS 22.0 and the maximum likelihood method of estimation. Structural equation modeling is commonly adopted in tourism marketing literature in general (Lee et al., 2004Lee C.K., Lee Y.K., & Wicks B.E. (2004). Segmentation of festival motivation by nationality and satisfaction. Tourism management, 25, 61-70. https://doi.org/10.1177/1354816616654255
https://doi.org/10.1177/1354816616654255...
; Bosque & Martin, 2008Bosque I.R., & Martín H.S. (2008). Tourist satisfaction: a cognitive-affective model. Annals of Tourism Research, 35(2), 551-573. https://doi.org/10.1016/j.annals.2008.02.006
https://doi.org/10.1016/j.annals.2008.02...
; Nowacki, 2009Nowacki M.M. (2009). Quality of visitor attractions, satisfaction, benefits and behavioural intentions of visitors: Verification of a model. International Journal of Tourism Research, 11(3), 297-309. https://doi.org/10.1002/jtr.689
https://doi.org/10.1002/jtr.689...
) and specifically in tourism studies (Chi and Qu, 2008Chi C.G.Q., & Qu H. (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism Management, 29(4), 624-636. https://doi.org/10.1016/j.sbspro.2015.01.1198
https://doi.org/10.1016/j.sbspro.2015.01...
; Wang et al., 2016Wang C., Qu H., & Hsu M.K. (2016). Toward an integrated model of tourist expectation formation and gender difference. Tourism Management, 54, 58-71. https://doi.org/10.1016/j.tourman.2015.10.009
https://doi.org/10.1016/j.tourman.2015.1...
; Yoon & Uysal, 2005Yoon Y., & Uysal M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26, 45-56. https://doi.org/10.1016/j.tourman.2003.08.016
https://doi.org/10.1016/j.tourman.2003.0...
). This technique allows to statistically test multiple relationships among variables measured with multiple items. Differently from multiple regressions, it simultaneously allows estimating the relationship between multiple dependent and independent variables not observed (Gefen et al., 2000Gefen D., Straub D., & Boudreau M.C. (2000). Structural equation modeling and regression: Guidelines for research practice. Communications of the association for information systems, 4(7), 1-77. Retrieved from http://aisel.aisnet.org/cgi/viewcontent.cgi?article=2531&context=cais. https://doi.org/10.17705/1CAIS.00407
https://doi.org/10.17705/1CAIS.00407...
).

According to the procedure recommended by Anderson and Gerbing (1988Anderson J., & Gerbing D. (1988). Structural modeling in practice: a review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423. https://doi.org/10.1037/0033-2909.103.3.411
https://doi.org/10.1037/0033-2909.103.3....
) a two-stage testing has been adopted. In the first step, confirmatory factor analysis (CFA) has been used to estimate the measurement model and, in the second stage, concerning the assessment of the structural model, the hypothetical relationships among all the variables have been identified.

Regarding model fit, chi-square, Root Mean Square Error of Approximation (RMSEA), and Standardized Root Mean Square Residual (SRMR) have been measured to understand how the research model fits the data without comparisons with other models. Moreover, Comparative Fit Index (CFI) has been used to reveal how the research model fits the data comparing it to null model, which hypothesizes that all variables are uncorrelated. Scholars highlight that when the CFI index exceeds 0.9 and RMSEA and SRMR indices do not exceed 0.08, adequate fit has been achieved, while, when CFI exceeds 0.95 and RMSEA does not exceed 0.06, the proposed model is acceptable (Hair et al., 2010Hair J.F., Black W.C., Babin B.J., & Anderson R.E. (2010). Multivariate Data Analysis. Seventh Edition. Upper Saddle River, New Jersey, Prentice Hall.; Hooper et al., 2008Hooper D., Coughlan J., & Mullen M.R. (2008). Structural equation modelling: Guidelines for determining model fit. The Electronic Journal of Business Methods, 6, 53-60.).

5 RESULTS AND DISCUSSION

5.1 Demographic characteristics of respondents

Concerning the demographic characteristics of the respondents, as shown in Table 4, the sample is composed of 141 females (51.8%) and 131 males (48.2%) and it is made up of more married (51.2%) than single (48.8%) travelers. The majority of the subjects is among 26 and 35 years old (33.3%) and among 19 and 25 years old (20.6%).

Table 4
Demographic characteristics of the sample (total of 273 observations)

With reference to occupation, most respondents belong to the middle class: civil servants, in fact, represent 40.9% of the sample. The second most common category is that of students (22.8%), followed by businessmen, showing that the sample has an acceptable heterogeneity in terms of social classes. Besides, consumers in the sample have a high educational level, since half of the respondents hold a bachelor’s degree (50.8%) and 38.3% have completed a postgraduate degree (see following Table 4).

5.2 Measurement validity

The measurement model derived from CFA reveals satisfactory levels for all fit indices with χ2/df equal to 1.869, SRMR equal to 0.061, CFI equal to 0.954, and RMSEA equal to 0.054 (p-close = 0.099).

Additionally, all the constructs demonstrate adequate psychometric properties of measurements and show high Composite Reliability coefficients above the cut-off point of 0.7; these results show a high level of reliability for each construct (Nunnally & Bernstein, 1994Nunnally J., & Bernstein I. (1994). Psychometric theory (3rd ed.). NY: McGraw-Hill. ). Similarly, as indicated in Table 5, all average variance extracted (AVE) values for the multi-item scales are above the minimum levels of 0.5 (Hair et al., 2010Hair J.F., Black W.C., Babin B.J., & Anderson R.E. (2010). Multivariate Data Analysis. Seventh Edition. Upper Saddle River, New Jersey, Prentice Hall.), indicating an acceptable level of convergent validity for all the proposed constructs (Garbarino & Johnson, 1999Garbarino E., & Johnson M.S. (1999). The different roles of satisfaction, trust, and commitment in customer relationships. The Journal of Marketing, 63(2), 70-87. https://doi.org/10.2307/1251946
https://doi.org/10.2307/1251946...
).

Table 5
CFA results and psychometric properties of measurements.

The AVE of each construct is greater than the variance shared between that construct and the other ones in the model, which demonstrates satisfactory discriminant validity. In fact, to confirm discriminant validity, the square roots of AVE have been calculated. Table 6 lists the correlation matrix for all first-order constructs. Diagonals are the square root of AVEs. In all cases, the square root of AVE for each construct is larger than the correlation of that construct with all the other constructs in the model, which indicates satisfactory discriminant validity (Fornell & Larcker, 1981Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unob- servable variables and measurement error. Journal of Marketing Research, 18, 39-50. https://doi.org/10.2307/3151312
https://doi.org/10.2307/3151312...
).

Table 6
Correlations of latent constructs and discriminant validity (bolded diagonal values are square roots of AVE)

5.3 Hypothesis testing and discussion

In the light of the satisfying results of the measurement model, to test the overall relationships among constructs, the structural model has been assessed.

First, the structural model shows adequate levels for all fit indices with χ2/df equal to 1.869, SRMR equal to 0.0617, CFI equal to 0.954 and RMSEA equal to 0.057 (p-close = 0.099). All indices reveal that we have a good structural model.

Second, the estimated results of the proposed research model highlight that five of six proposed hypotheses are supported (see Table 7). Research results related to H1, which states that individual’s curiosity positively influences the individual’s attitude toward destination, is significant (path coefficient = 0.32; p<0.001). Furthermore, individual’s curiosity positively influences the individual’s response to the holistic destination attributes (path coefficient = 0.358; p<0.001) and, additionally, individual’s curiosity positively influences the individual’s future visit intention and willingness to recommend (path coefficient = 0.392; p<0.001). Thus, H1, H2, and H3 strongly and highly demonstrate that curiosity has: (1) a crucial role in amplifying tourists’ loyalty and consequentially word of mouth and revisiting intention; (2) a strong impact in shaping visitors’ attitude toward the destination; (3) a robust influence on the motives by which a tourist is pulled to the destination. In terms of policy implications, these results underline that for tourism organizations it is fundamental to satisfy need of cognition and travelers’ curiosity prior to the departure for the selected destination. In other terms, the purposive feeding of destination information represents a key-factor in developing and maintaining high levels of curiosity, for instance, through the Internet and well-designed and well-organized institutional destination web sites.

Table 7
Summary of results

Surprisingly, the holistic destination attributes (pull-motives) are not statistically significant in predicting individual’s future visit intention and willingness to recommend (loyalty), being the p-value higher than 0.05. In any case, standardized coefficient would have been negative. Although not significant, the negative relationship indicates that the holistic destination attributes are not sufficient on a stand-alone basis, to create loyalty behavior. Thus, H4 is not supported. The result is in line with Yoon and Uysal (2005Yoon Y., & Uysal M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26, 45-56. https://doi.org/10.1016/j.tourman.2003.08.016
https://doi.org/10.1016/j.tourman.2003.0...
). In the research context of this study, such a result is likely connected to the current situation of European context. Besides terrorist attack, European institutions (European Parliament, European Commission, etc.) are now experiencing a moment of great difficulty because of the nationalist forces in many countries (e.g. Brexit, etc.): nowadays it is very difficult to program any kind of policy in any economic (and not only) field (namely, transportation, cultural heritage, tourism, etc.). In addition, a repeatedly emphasized bureaucracy prevails in the European Institutions. Consequently, in absence of a broader European tourism policy, visitors outside the European Union do not perceive Europe as a unique destination, reducing the impact of destination attributes on willingness to recommend and revisiting intention.

The last observation is in line with the H5, which is statistically supported: individual’s response to the holistic destination attributes positively influences the individual’s attitude toward destination (path coefficient = 0.159; p-value<0.05). In fact, no doubt that Europe (as a destination) has many features and attributes that are a result of its history, of the tourism policies that individual countries composing European Union have arranged in the past and keep on arranging todays. Thus, in the absence of a European Union tourism policy, the attributes of Europe as destination fail to affect loyalty or, at least, minimally impact on visitors’ attitude toward Europe as destination.

Finally, individual’s attitude toward destination positively produces a significant and positive effect on individual’s future visit intention and willingness to recommend (path coefficient .324; p<.001), supporting H6. This finding is perfectly in line with previous tourism studies, which outline that attitude influences willingness to recommend (Lee et al., 2008Lee Y.K., Lee C.K., Lee S.K., & Babin B.J. (2008). Festivalscapes and patrons’ emotions, satisfaction, and loyalty. Journal of Business Research, 61, 56-64. https://doi.org/10.1016/j.jbusres.2006.05.009
https://doi.org/10.1016/j.jbusres.2006.0...
), confirming the link between attitude and loyalty in destination management. This emphasizes the critical role of tourist attitude toward destination in mediating relationships among the destination attributes and tourist loyalty and between curiosity and tourist loyalty. Thus, it is still critical for European Union institutions or for the destination management organizations of each individual European Country to promote a positive attitude among travelers’ potential referent groups, specifically, toward travel agents in Brazil. In other words, organizations or institutions should emphasize the uniqueness of Europe for history, cultural, and natural heritage, for representing a melting pot of people with their own traditions (Bertoli & Resciniti, 2013Bertoli G., & Resciniti R. (2013), Made in Italy and Country of Origin Effect. Mercati e Competitività, 2, 13-36. https://doi.org/10.3280/MC2013-002002
https://doi.org/10.3280/MC2013-002002...
). These social and cultural environments could be considered as unique and appealing to the Brazilian travelers, who could be pulled to the destination to satisfy their curiosity on Roman and Greek civilization, on German organization, on their own Portuguese origin, etc.

The analysis of squared multiple correlation (SMC) values offers additional information allowing further discussions consistent with the previous assessment. In particular, the proposed model explains a substantial amount of the variance of loyalty as the squared multiple correlation (SMC) reveals (SMC = 0.313) and explains only a partially acceptable amount of the variance of attitude toward destination (SMC = 0.164). Finally, curiosity, the single push motive, explains only 12.8% (SMC = 0.128) of the variance in destination pull motives. These results are consistent with the multidimensional nature of motivation (Reiss, 2012Reiss S. (2012). Intrinsic and extrinsic motivation. Teaching of Psychology, 39(2), 152-156. https://doi.org/10.1177/0098628312437704
https://doi.org/10.1177/0098628312437704...
), confirming that willingness to recommend and revisiting intention and attitude toward destination are the consequence of different motives through which curiosity plays a crucial role.

The measurement of destination attributes as a holistic phenomenon pursued by means of the second-order factor requires discussion here. As pointed out by the SMC values, the accessibility to the destination (AD) is the main component (SMC = 0.860) of the overall pull motive followed by accommodation quality (AQ) (SMC = 0.568). This finding suggests that even though Europe is famous for its culture, (both cultural and natural) heritage, cities, and the possibility to walk through historical city-centers, the ability of European institutions to facilitate the arrangement of direct and relaxed flights or to facilitate the way by which reaching and traveling within Europe is crucial, taking into account the dominant role of these two dominant pull forces. Europe pull motives perform probably just a role of mediation between curiosity and attitude toward destination. In this direction, policy makers should address strategic policy initiatives for valuing cultural heritage, for instance stimulating travelers visiting by offering bundling services in an ecosystems perspective of value co-creation (Barile & Polese, 2010Barile S., & Polese F. (2010). Smart service systems and viable service systems: Applying systems theory to service science. Service Science, 2(1-2), 21-40. https://doi.org/10.1287/serv.2.1_2.21
https://doi.org/10.1287/serv.2.1_2.21...
; Barile et al., 2012; Barile et al., 2014; Pencarelli & Splendiani 2008Pencarelli T., & Splendiani S. (2008). La gestione delle destinazioni e dei prodotti turistici: analisi di alcune esperienze, Mercati e Competitività, 2.; Tommasetti et al., 2017Tommasetti A., Troisi O., & Vesci M. (2017). Customer value co-creation: developing and assessing a conceptual measurement model from a Service-Dominant Logic perspective. Journal of Service Theory and Practice, 27(5), 930-950. https://doi.org/10.1108/JSTP-10-2015-0215
https://doi.org/10.1108/JSTP-10-2015-021...
; Wieland et al., 2012Wieland H., Polese F., Vargo S.L., & Lusch R.F. (2012). Toward a Service (Eco)Systems Perspective on Value Creation. International Journal of Service Science, Management, Engineering, and Technology, 3(3), 12-25. https://doi.org/10.4018/jssmet.2012070102
https://doi.org/10.4018/jssmet.201207010...
).

6 CONCLUSION, LIMITS AND FUTURE RESEARCH

The purpose of this study was to investigate the causal relationships between curiosity, destination attributes, attitude toward destination, and loyalty in the context of potential Brazilian visitors willing to travel to Europe. The originality of the work should be seen in the mediation perspective of the model that, as we opportunely suggested, is still not explored in literature.

In this regard, we found that curiosity represents the starting point of the potential Brazilian tourist decision-making, directly, and strongly influencing visitor attitude towards destination, the individual’s response to the holistic destination attributes, and the willingness to recommend or revisit Europe (see Figure 2). From a theoretical point of view, the identification of a specific push motivation, which has a role in modeling pull motivations, in shaping attitude and in influencing loyalty, represents a general advancement in tourist’s motivation research, improving the existing understanding on the key role that psychological factors and destination attributes play in shaping tourist assessment and decision-making. Additionally, by examining the destination attributes measurement, the study provided a better understanding of the pull motives specifically attracting Brazilian tourists to Europe. In terms of policy and managerial implications, the study allows exploiting visitors’ curiosity to travel to Europe, considering the direct effect on loyalty pull motives and attitude. In order to generate loyalty, it will be crucial for Europe to develop a common ground tourism policy, promote direct flight to Europe, making it easy to travel across Europe, and finally propose an adequate quality standard of accommodation across all the countries comprising the European Union. Moreover, given its strong influence, curiosity should be stimulated through promotional campaigns by implementing a purposive feeding of destination information from an ecosystems’ perspective of value co-creation.

Figure 2
The final model (The Curiosity model of Tourist Behavior - CTB).

The study examined Brazilian tourists only. Such a limitation offers opportunities for future researches in other emerging Countries (i.e. other Latin American countries, or Asian countries). Furthermore, the study should be verified in relation to other tourist destinations. In this context, what other destinations might include curiosity as a push motive and how do they compare to this destination?

The model was aimed at starting a debate on curiosity as push motivation to travel in the tourist emerging market and in order to reduce the potential complexity of the model, we intentionally omitted to explore curiosity taking into account all its components (e.g., perceptual, epistemic, diversive, etc.). Therefore, future research might introduce these constructs for a more refined version of the model developed here.

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  • 5
    Peer-Reviewed article.

Publication Dates

  • Publication in this collection
    25 Nov 2019
  • Date of issue
    Sep-Dec 2019

History

  • Received
    12 Jan 2019
  • Accepted
    01 July 2019
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