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Assessment of attitudes related to humanization of assistance by medical students

Avaliação de atitudes relacionadas ao atendimento humanizado pelos estudantes de Medicina

Abstract:

Introduction:

Typical medical care has been characterized by professional and disease-centered attitudes, with little concern for focusing on the patient’s psychosocial context and expectations. However, the medical care that seeks to more globally encompass the patient’s perspective has shown to bring greater benefits.

Objective:

To evaluate the attitudes of medical students regarding the physician-patient relationship.

Methods:

This is a cross-sectional study that evaluated the attitudes of students in the 4th semester of the medical course in relation to patient care based on the application of the Patient-Practitioner Orientation Scale and a questionnaire with sociodemographic and curricular characteristics. Data were analyzed using the Statistical Package for Social Science (SPSS) software and the Mann-Whitney test, Kruskal-Wallis test with Dunn’s post hoc, and Chi-square test.

Results:

A total of 83 medical students participated in the study, with a prevalence of female students (74.7%), and those who declared a family income of less than US$ 2,140 (43.0%), as well as those who professed the Catholic religion (53.0%). The majority of students (85.5%) had attitudes centered on the physician and the disease (mean PPOS scores <4.57), with scores in the caring domain higher than those in the sharing domain. The variables gender, family income, student financial aid, and religion showed a positive association (p≤0.05) with PPOS scores related to patient-centered attitudes. There were no statistically significant associations of PPOS scores with the variables age group, city of origin, undergraduate research activities, extracurricular internships, artistic activities, personal and family history of serious illness, and parental level of schooling.

Conclusion:

The present study showed that the assessed medical students had attitudes centered on the physician and on the disease, with mean PPOS scores below the range related to attitudes of humanized medicine.

Keywords:
Humanization of Assistance; Education; Medical; Undergraduate; Physician-Patient Relations; Patient-Centered Care; Clinical Competence

Resumo:

Introdução:

O atendimento médico usual tem sido caracterizado por atitudes centradas no profissional e na doença, pouco se preocupando em focar o contexto psicossocial e as expectativas do paciente. Entretanto, o atendimento médico que procura abranger mais globalmente a perspectiva do paciente tem se mostrado mais eficiente ao promover maiores benefícios.

Objetivo:

Este estudo teve como objetivo avaliar as atitudes de estudantes de Medicina a respeito da relação médico-paciente.

Método:

Trata-se de um estudo transversal que avaliou as atitudes de acadêmicos do quarto período de Medicina em relação à atenção aos pacientes a partir da aplicação da Escala de Orientação Médico-Paciente (EOMP) e de questionário com características sociodemográficas e curriculares. Os dados foram analisados no software Statistical Package for Social Science (SPSS), e utilizaram-se o teste de Mann-Whitney, o teste de Kruskall-Wallis com post hoc de Dunn e o teste de qui-quadrado.

Resultado:

Participaram do estudo 83 estudantes de Medicina, com prevalência maior de alunos do sexo feminino (74,7%) e que declararam renda familiar inferior a dez salários mínimos (43,0%), bem como a religião católica (53,0%). A maioria dos acadêmicos (85,5%) apresentou atitudes centradas no médico e na doença (média de escores da EOMP < 4,57), com escores do domínio cuidar superiores aos do domínio compartilhar. As variáveis sexo, renda familiar, bolsa de auxílio financeiro estudantil e religião apresentaram associação positiva (p ≤ 0,05) com os escores da EOMP relacionados às atitudes centradas no paciente. Não foram observadas associações estatisticamente significativas dos escores da EOMP entre as variáveis faixa etária, cidade de procedência, realização de atividades de iniciação científica, estágios extracurriculares, atividades artísticas, antecedentes pessoais e familiares de doença grave, e escolaridade dos pais.

Conclusão:

O presente estudo demonstrou que os acadêmicos de Medicina avaliados apresentaram atitudes centradas no médico e na doença, com média de escores da EOMP abaixo do intervalo relacionado às atitudes da medicina humanizada.

Palavras-chave:
Humanização da Assistência; Educação de Graduação em Medicina; Relações Médico-Paciente; Assistência Centrada no Paciente; Competência Clínica

INTRODUCTION

The term humanization, understood as the action of making something friendlier to humans, has started to be widely discussed in Brazilian medical schools, particularly since the implementation of the National Curricular Guidelines11. Brasil. Resolução nº 3, de 20 de Junho de 2014. Diretrizes Curriculares Nacionais do Curso de Graduação em Medicina. Brasília: Ministério da Educação; 2014.),(22. Pereira GA, Stadler AMU, Uchimura KY. O Olhar do Estudante de Medicina sobre o Sistema Único de Saúde: a Influência de Sua Formação. Revista Brasileira de Educação Médica. 2018 Sep;42(3):57-66.. For many centuries, in medical education, the prioritization of the training of competent professionals in relation to the scientific knowledge of diseases was observed, to the detriment of the valorization of their humanistic competences related to patient-centered care33. Blasco P. É possível humanizar a Medicina? Reflexões a propósito do uso do Cinema na Educação Médica. O Mundo da Saúde. 2010;34(3):357-67.)-(55. Triffaux JM, Tisseron S, Nasello JA. Decline of empathy among medical students: Dehumanization or useful coping process? L’Encephale, v. 45, n. 1, p. 3-8, 2019.

In search of more effective ways to further the evolution of health services, attention has been paid to the need to reverse this scenario characterized by the dehumanization of medical care, or, at an earlier stage, the dehumanization of the care provided by the medical student, through the implementation of the teaching of humanistic skills inherent to the physician-patient relationship66. Benedetto MAC, Gallian DMC de. Narrativas de estudantes de Medicina e Enfermagem: currículo oculto e desumanização em saúde. Interface - Comunicação, Saúde, Educação. 2018 Dec;22(67):1197-207..

It is known that the knowledge, skills, and attitudes, developed in actions of humanistic programs during medical undergraduate school, provide the training of future medical professionals who are more empathetic and able to organize their actions aiming to achieve better results in both diagnosis and therapy and in the disease prognosis77. Pereira C. Atitudes dos estudantes de medicina a respeito da relação médico-paciente [tese]. Universidade Federal de Uberlândia; 2017.),(88. Rios IC, Sirino CB. A Humanização no Ensino de Graduação em Medicina: o Olhar dos Estudantes. Revista Brasileira de Educação Médica . 2015 Sep;39(3):401-9..

Among the strategies aimed at the teaching of humanization in medical undergraduate school, the continuous training of clinical methods centered on the patient and not only on the disease stands out. These methodologies include the development of the physician-patient relationship through the implementation of communication skills and understanding of the patient’s and family’s expectations, as well as the embracement and care attitudes provided by the entire health team99. Rabahi MF. A meta da humanização: do atendimento à gestão na saúde. 2018..

The objective of this article was to evaluate the attitudes of medical students regarding the physician-patient relationship.

METHODS

Study population

This is a cross-sectional study with a quantitative approach, carried out with students attending the fourth semester of the medical course at the Evangelical University of Goiás (UniEVANGÉLICA). The study was approved by the Research Ethics Committee of the institution, under Opinion number 4,162,988, CAAE: 25267019.7.0000.5076.

When considering a sampling error of 5% and a confidence interval of 95%, a minimum sample size of 76 participants was calculated for the study. All students regularly enrolled in the fourth semester of the course in 2020, of both genders, aged over 18 years, were included. Students who were away from academic activities, for any reason, and students who did not agree to fill out or inadequately filled out the questionnaires used in the study were excluded.

Study instruments

The Patient-Practitioner Orientation Scale - PPOS1010. Krupat E, Rosenkranz SL, Yeager CM, Barnard K, Mph SMP, Scm TSI. The practice orientations of physicians and patients: the effect of doctor-patient congruence on satisfaction. Patient Education and Counseling [Internet]. 2000;39:49-59.) was applied, translated and adequately validated for Brazilian Portuguese, (denominated the Escala de Orientação Médico-Paciente - EOMP)1111. Pereira CMAS, Amaral CFS, Ribeiro MMF, Paro HBMS, Pinto RMC, Reis LET, et al. Cross-cultural validation of the Patient-Practitioner Orientation Scale (PPOS). Patient Education and Counseling . 2013 Apr;91(1):37-43..

The PPOS is a scale that assesses the attitudes of patients, doctors, and medical students regarding the physician-patient relationship, based on eighteen items that reflect domains related to the attitudes of “sharing” and “caring” for patients1111. Pereira CMAS, Amaral CFS, Ribeiro MMF, Paro HBMS, Pinto RMC, Reis LET, et al. Cross-cultural validation of the Patient-Practitioner Orientation Scale (PPOS). Patient Education and Counseling . 2013 Apr;91(1):37-43.. The questions inherent to the “caring” domain (2, 3, 6, 7, 11, 13, 14, 16, and 17) demonstrate whether the evaluated participants consider the patients’ expectations, feelings, and lifestyle as critical elements of the physician-patient relationship. Items in the “sharing” domain (1, 4, 5, 8, 9, 10, 12, 15, and 18) assess whether respondents believe that power and control should be shared between physician and patient, and to what degree the physician should share information with the patient1010. Krupat E, Rosenkranz SL, Yeager CM, Barnard K, Mph SMP, Scm TSI. The practice orientations of physicians and patients: the effect of doctor-patient congruence on satisfaction. Patient Education and Counseling [Internet]. 2000;39:49-59.),(1212. Krupat E, Yeager CM, Putnam S. Patient role orientations, doctor-patient fit, and visit satisfaction. Psychology & Health. 2000 Sep;15(5):707-19..

Therefore, each domain can be further analyzed in two areas corresponding to the communication model, centered on the patient, as proposed by Epstein et al.33. Blasco P. É possível humanizar a Medicina? Reflexões a propósito do uso do Cinema na Educação Médica. O Mundo da Saúde. 2010;34(3):357-67.. The “caring” domain comprises areas related to the understanding of the psychosocial context (items 6, 13, and 16) and the patient’s perspective (items 2, 3, 7, 11, 14, and 17). “Sharing” corresponds to the areas of sharing information (items 5, 8, 10, and 18) and sharing power and responsibility with the patient (items 1, 4, 9, 12, and 15).

The PPOS scores are obtained using a Likert scale ranging from 1 (strongly agree) to 6 (strongly disagree). The average of the scores for all items (total score) and for the nine items in each domain (“caring” and “sharing”) is calculated1010. Krupat E, Rosenkranz SL, Yeager CM, Barnard K, Mph SMP, Scm TSI. The practice orientations of physicians and patients: the effect of doctor-patient congruence on satisfaction. Patient Education and Counseling [Internet]. 2000;39:49-59.. The mean of the sum of the scores obtained from the sum of the items on the PPOS scale demonstrates physician- and disease-centered attitudes, in the intervals < 4.57, or attitudes that reflect preferences for a more patient-centered relationship (mean scores ≥ 5.00). The mean score range between 4.57 and 4.99 reflects moderately patient-centered attitudes77. Pereira C. Atitudes dos estudantes de medicina a respeito da relação médico-paciente [tese]. Universidade Federal de Uberlândia; 2017.),(1414. Bejarano G, Csiernik B, Young JJ, Stuber K, Zadro JR. Healthcare students’ attitudes towards patient centred care: a systematic review with meta-analysis. BMC Medical Education. 2022 Dec 27;22(1):324.. The scores for the statements of items 9, 13, and 17 are inverted1515. Moore M. What does patient-centred communication mean in Nepal? Medical Education. 2007 Nov 28;42(1):18-26.) and when only one item was not answered in a domain, the average of the eight answered items was used for the analysis, based on the guidelines from the scale author1616. Ribeiro MMF, Krupat E, Amaral CFS. Brazilian medical students’ attitudes towards patient-centered care. Medical Teacher. 2007 Jan 3;29(6):e204-8..

Along with the PPOS scale, a sociodemographic questionnaire was applied to analyze the variables age, gender, family income, origin, participation in student scholarship programs, extracurricular internships, undergraduate research activities, artistic activities, presence of severe personal or family members’ illness, parental level of schooling and profession, intended medical specialty, and professed religion.

Statistical analysis

The data were analyzed using the Statistical Package for Social Sciences (SPSS) software and described as mean, standard deviation, frequencies, and percentages. The Mann-Whitney test was used for comparisons between two independent groups, whereas the Kruskal-Wallis test with Dunn’s post hoc was used for three groups. The variation (Δ) between the means was used to indicate the increase (+) or decrease (-) in the comparison between the groups. The chi-square test verified the association between the classification of the questionnaire domains and the sociodemographic and educational variables, and the value of p ≤ 0.05 was considered statistically significant.

RESULTS

In the present study, 83 students were evaluated, aged between 18 and 30 years. In this sample, female students, those who declared a family income of less than US$ 2,140, those originated from the state capital Goiânia, and those who professed the Catholic religion prevailed. The majority of students reported not participating in student financial aid scholarship programs, or extracurricular and artistic activities; however, 81.9% of the students reported participating in activities related to undergraduate research activities (Table 1).

Table 1
Sociodemographic and curricular characteristics of the 83 medical students.

The majority of the students in the sample reported no personal history of severe diseases; however, in relation to family history, 50.2% reported a diagnosis in the family. It was also observed that children of parents who attended higher education prevailed in the sample, and 7.2% of the students had parents who had a medical degree. Regarding future areas of medical practice, 39.7% of the sample reported aptitudes for clinical specialties (Table 1).

According to the analysis of the scores on the PPOS scale, it was observed that students with physician-centered and disease-centered attitudes prevailed in the sample (85.5%). Similarly, it was found that the majority of students had low scores (mean scores <4.57) on questions related to the ‘caring’ domain (77.1%) and the ‘sharing’ domain (89.2%) (Table 2).

Table 2
Distribution of PPOS score domains among the 83 medical students.

When considering the patient-centered communication model proposed by Epstein et al.1313. Epstein RM, Franks P, Fiscella K, Shields CG, Meldrum SC, Kravitz RL, et al. Measuring patient-centered communication in Patient-Physician consultations: Theoretical and practical issues. Social Science & Medicine. 2005 Oct;61(7):1516-28. (2005), there was a higher frequency of scores associated with moderately patient-centered attitudes (38.6%) in the area corresponding to sharing power and responsibility. It is noteworthy that the domains related to caring, both in the areas related to the understanding of the psychosocial context and the understanding of the patient’s perspective, showed mean PPOS scores higher than the sharing domain, with a prevalence of 8.4% of students who focused on humanized patient-centered attitudes (Table 2).

In the present study, male participants had higher mean scores than female ones, when analyzing the caring domain from the patient’s perspective (Δ= +0.46, p=0.011) (Table 3).

Table 3
Comparison of the domains of PPOS scores and sociodemographic and academic characteristics of the 83 medical students.

There were no statistically significant associations of PPOS scores among the variables age group, city of origin, carrying out undergraduate research activities, extracurricular internships, artistic activities, personal and family history of severe illness, and parental level of schooling (Table 3).

The caring domain of the PPOS scale showed a positive association (p=0.033) with the students’ family income in the studied sample, with the highest average score being observed among students with a family income between US$ 4,280 and US$ 8,560 (4.54) compared to those with an income lower than US$ 2,140 (4.19), between US$ 2,140 and US$ 4,280 (4.30), and greater than US$ 8,560 (4.00) (Table 3).

Students who reported not having a student grant for financial aid had higher PPOS scores in the present study than those who reported having a student grant, demonstrating a statistically significant association (Δ= +0.33, p=0.047) when evaluating this variable in relation to the caring domain, related to the understanding of the psychosocial context (Table 3).

The religion variable of the assessed sample showed a significant association between the categories of the PPOS scale (p=0.05). The caring domain in the understanding of the patient’s perspective, when associated with religion, indicated that 60.3% of the students with physician-centered attitudes and disease-centered attitudes were Catholic and 61.1% of those with moderately patient-centered PPOS scores (4.57 -4.99) declared to be evangelicals (p=0.005) (Table 4).

Table 4
Association between PPOS score domains and religion of 83 medical students.

DISCUSSION

This study, carried out in a medical school, using the Problem Based Learning (PBL) teaching method, showed that the majority of the students (85.5%) still show physician-centered and disease-centered attitudes (mean PPOS scores< 4.57). This situation was also evidenced in other national and international studies1717. Ahmad W, Krupat E, Asma Y, Fatima NE, Attique R, Mahmood U, et al. Attitudes of medical students in Lahore, Pakistan towards the doctor-patient relationship. PeerJ. 2015 Jun 30;3:e1050.)-(2727. Vidal CE, Andrade AF, Mariano IG, Junior J, Silva JC, Azevedo M, et al. Atitude de estudantes de medicina a respeito da relação médico paciente. Revista Med Minas Gerais. 2019;29(8):19-24..

The research carried out by Pereira7, PEIXOTO et al.2828. Peixoto JM, Ribeiro MM, Amaral CF. Atitude do Estudante de Medicina a respeito da Relação Médico-Paciente x Modelo Pedagógico. Revista Brasileira de Educação Médica . 2011;35(2):229-36., and Ribeiro et al.1616. Ribeiro MMF, Krupat E, Amaral CFS. Brazilian medical students’ attitudes towards patient-centered care. Medical Teacher. 2007 Jan 3;29(6):e204-8. showed a prevalence of medical students with mean PPOS scores associated with moderately patient-centered attitudes (mean PPOS score: 4.57-4.99). This difference may be related to the sample size and the period of the course in which the students were enrolled, since the sample evaluated by the current study consisted of fourth-semester students and the other national studies analyzed students from different undergraduate periods. Ribeiro et al.16 and Ahmad et al.1717. Ahmad W, Krupat E, Asma Y, Fatima NE, Attique R, Mahmood U, et al. Attitudes of medical students in Lahore, Pakistan towards the doctor-patient relationship. PeerJ. 2015 Jun 30;3:e1050. demonstrated that student scores at the end of undergraduate school tend to be positively associated with patient-centered attitudes.

When considering that the humanization of care can be achieved from the centralization of attention and care on the patient99. Rabahi MF. A meta da humanização: do atendimento à gestão na saúde. 2018.),(2929. Pollard S, Bansback N, Bryan S. Physician attitudes toward shared decision making: A systematic review. Patient Education and Counseling . 2015 Sep;98(9):1046-57., it is noteworthy that in the present study, the Patient-Practitioner Orientation Scale, translated and validated into Portuguese in Brazil and called EOMP, allowed an assessment of the humanized attitudes in medical care provided by medical students in relation to the domains of caring and sharing information with the patient77. Pereira C. Atitudes dos estudantes de medicina a respeito da relação médico-paciente [tese]. Universidade Federal de Uberlândia; 2017.),(1010. Krupat E, Rosenkranz SL, Yeager CM, Barnard K, Mph SMP, Scm TSI. The practice orientations of physicians and patients: the effect of doctor-patient congruence on satisfaction. Patient Education and Counseling [Internet]. 2000;39:49-59.),(1111. Pereira CMAS, Amaral CFS, Ribeiro MMF, Paro HBMS, Pinto RMC, Reis LET, et al. Cross-cultural validation of the Patient-Practitioner Orientation Scale (PPOS). Patient Education and Counseling . 2013 Apr;91(1):37-43.),(1414. Bejarano G, Csiernik B, Young JJ, Stuber K, Zadro JR. Healthcare students’ attitudes towards patient centred care: a systematic review with meta-analysis. BMC Medical Education. 2022 Dec 27;22(1):324..

It should be noted that in this research, the scores related to the caring domain of the PPOS scale were higher than the scores of the sharing domain, as observed in previous national studies 77. Pereira C. Atitudes dos estudantes de medicina a respeito da relação médico-paciente [tese]. Universidade Federal de Uberlândia; 2017.),(1616. Ribeiro MMF, Krupat E, Amaral CFS. Brazilian medical students’ attitudes towards patient-centered care. Medical Teacher. 2007 Jan 3;29(6):e204-8. and differing from the study by Dockens et al.1818. Dockens AL, Bellon-Harn ML, Manchaiah V. Preferences to Patient-Centeredness in Pre-Service Speech and Hearing Sciences Students: A Cross-Sectional Study. Journal of Audiology and Otology. 2016 Sep 20;20(2):73-9. carried out in Sweden, possibly because these countries have different socioeconomic and cultural aspects.

In several evaluated samples2222. Hur Y, Cho AR, Choi CJ. Medical students’ and patients’ perceptions of patient-centred attitude. Korean Journal of Medical Education . 2017 Mar 1;29(1):33-9.),(2323. Michael K, Dror MG, Karnieli-Miller O. Students’ patient-centered-care attitudes: The contribution of self-efficacy, communication, and empathy. Patient Education and Counseling . 2019 Nov;102(11):2031-7.),(2727. Vidal CE, Andrade AF, Mariano IG, Junior J, Silva JC, Azevedo M, et al. Atitude de estudantes de medicina a respeito da relação médico paciente. Revista Med Minas Gerais. 2019;29(8):19-24.),(2828. Peixoto JM, Ribeiro MM, Amaral CF. Atitude do Estudante de Medicina a respeito da Relação Médico-Paciente x Modelo Pedagógico. Revista Brasileira de Educação Médica . 2011;35(2):229-36. the female sex showed a positive association with PPOS scores, as well as higher communication and empathy attitudes compared to males. However, in the current study, male participants paradoxically showed higher mean scores than females, with emphasis on the analysis of the caring domain from the perspective of the patient, showing a statistically significant difference (p≤0.05) between the genders in the study sample.

Although not described in previous national studies2727. Vidal CE, Andrade AF, Mariano IG, Junior J, Silva JC, Azevedo M, et al. Atitude de estudantes de medicina a respeito da relação médico paciente. Revista Med Minas Gerais. 2019;29(8):19-24.),(2828. Peixoto JM, Ribeiro MM, Amaral CF. Atitude do Estudante de Medicina a respeito da Relação Médico-Paciente x Modelo Pedagógico. Revista Brasileira de Educação Médica . 2011;35(2):229-36., this study showed that the family income variable showed a positive association (p≤0.05) with the caring domain, as well as the variable related to having a student grant for financial aid with the caring domain according to the understanding of the patient’s psychosocial context. Students with a family income between US$ 4,280 and US$ 8,560 and those who declared not receiving a scholarship had the highest average scores.

For Jakovljevic3030. Jakovljevic M. Resilience, Psychiatry and Religion from Public and Global Mental Health Perspective Dialogue and Cooperation in the Search for Humanistic Self, Compassionate Society and Empathic Civilization. Psychiatr Danub. 2017 Sep 21;29(3):238-44., religion is seen as the search for meaning in complex and dynamic pathways related to the sacred; therefore it is recognized as part of the cultural context of the experience of the health-disease process. In the present study, and in the research by Vidal et al.2727. Vidal CE, Andrade AF, Mariano IG, Junior J, Silva JC, Azevedo M, et al. Atitude de estudantes de medicina a respeito da relação médico paciente. Revista Med Minas Gerais. 2019;29(8):19-24., a positive association (p≤0.05) was observed between the religion variable and the mean PPOS scores related to patient-centered attitudes.

This study has limitations related to the self-reported data during the completion of the questionnaires, which may underestimate or overestimate the practical attitudes of humanization of care. In addition, the impossibility of establishing a relationship between cause and effect between dependent and independent variables is also described, due to the cross-sectional design of the study.

CONCLUSION

The current study showed that the medical students evaluated herein had attitudes physician-centered and disease-centered attitudes, with mean PPOS scores below the range related to attitudes towards humanized medicine. Variables such as gender, family income, student financial aid scholarship, and religion showed to be determinant factors of patient-centered attitudes.

ACKNOWLEDGMENTS

We would like to thank Professor Edward Krupat (Harvard Medical School) for allowing the use of the Patient-Practitioner Orientation Scale and his valuable contribution to the review of the study, as well as institutional support from the Postgraduate in Health Sciences at Federal University of Goiás (UFG) and the Evangelical University of Goiás Medical Course (UniEVANGÉLICA).

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  • 2
    Avaliado pelo processo de double blind review process.
  • SOURCES OF FUNDING

    The authors declare no sources of funding.

Edited by

Chief Editor: Rosiane Viana Zuza Diniz. Associate Editor: Roberto Esteves.

Publication Dates

  • Publication in this collection
    07 Aug 2023
  • Date of issue
    2023

History

  • Received
    20 Apr 2023
  • Accepted
    21 June 2023
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