Acessibilidade / Reportar erro
Artigo • Rev. bras. gest. neg. 18 (60) • Apr-Jun 2016 • https://doi.org/10.7819/rbgn.v18i60.2746   copiar

Valor das capacidades de TI: efeitos nos processos e no desempenho da firma em um país em desenvolvimento

Autoria SCIMAGO INSTITUTIONS RANKINGS

Resumo

Objetivo:

Este artigo propõe um modelo integrado de três estágios para testar o impacto das capacidades de TI ao nível da firma.

Metodologia:

O modelo de avaliação foi construído a partir das seguintes fases de pesquisa: i) avaliação das variáveis por especialistas das áreas de TI e de negócios; ii) pesquisa pré-teste; e iii) pesquisa piloto. A pesquisa completa foi aplicada a gerentes das áreas de TI e de negócios nas maiores organizações do Brasil, e foi analisada por meio de Modelagem por Equações Estruturais.

Resultados:

Os resultados da pesquisa completa nos permitem tirar conclusões sobre as relações que existem entre as capacidades de TI, a qualidade da informação e o desempenho de processos. O desempenho de processos intermedeia parcialmente o impacto das capacidades de TI no desempenho da firma.

Contribuições:

Os resultados apresentados contribuem para aspectos acadêmicos e de gestão, pois permitem: i) replicar o modelo em outros contextos de pesquisa (nacional e internacionalmente) e avaliar as melhorias incrementais das capacidades de TI no desempenho da firma; ii) identificar indicadores de desempenho intermediários, associados ao uso de TI, e a concentração de energia das organizações na mensuração dos efeitos de TI nos processos de negócios; iii) adotar um modelo de análise horizontal do desempenho de TI em grandes firmas, a partir da perspectiva de gerentes de negócios e de TI.

Palavras-chave:
Benefícios de TI; lucros de TI; variáveis de desempenho; nível de processo e de firma; mensuração de valor

Abstract

Purpose:

This article proposes an integrated three-stage model, which tests the impact of IT capabilities at the firm level.

Design/methodology/approach:

The measurement model was constructed from the following research phases: i) assessment of the variables by experts in the fields of IS and business; ii) survey pretest; and iii) pilot survey. The full survey was applied to managers from IT and business fields in Brazil’s largest organizations, and was analyzed through Structural Equation Modelling.

Findings:

The results of the full survey allow us to conclude about the relationships that exist between IT capabilities, information quality and performance processes. Performance processes partially mediate the impact of IT capabilities on firm performance.

Originality/value:

The results presented contribute to the academic and management aspects, for they allow: i) to replicate the model in other research contexts (national, international) and evaluating incremental improvements of IT capabilities on firm performance; ii) the identification of intermediate performance indicators, associated with the use of IT, and the concentration of energy of organizations in the measurement of IT effects on business processes; iii) the adoption of the model for horizontal analysis of IT performance in large companies, from the perspective of business and IT managers.

Keywords:
IT benefits; IT return; Performance variables; Process and firm level; Value measurement

Texto completo disponível apenas em PDF.

Full text available only in PDF format.

Agradecimentos

Os autores são gratos pelo apoio fornecido pela CAPES (Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - Brasil), CNPq (Conselho Nacional de Desenvolvimento Científico e Tecnológico - Brasil).

Referências

  • Ambrosini, V., & Bowman, C. (2009). What are dynamic capabilities and are they a useful construct in strategic management? International Journal of Management Reviews, 11(1), 29-49. doi: 10.1111/j.1468-2370.2008.00251.x
    » https://doi.org/10.1111/j.1468-2370.2008.00251.x
  • Ambrosini, V., Bowman, C., & Collier, N. (2009). Dynamic capabilities: An exploration of how firms renew their resource base. British Journal of Management, 20, S9-S24. doi: 10.1111/j.1467-8551.2008.00610.x
    » https://doi.org/10.1111/j.1467-8551.2008.00610.x
  • Angeles, R. (2009). Anticipated IT infrastructure and supply chain integration capabilities for RFID and their associated deployment outcomes. International Journal of Information Management, 29(3), 219-231. doi: 10.1016/j.ijinfomgt.2008.09.001
    » https://doi.org/10.1016/j.ijinfomgt.2008.09.001
  • Augier, M., & Teece, D. J. (2008). Strategy as evolution with design: The foundations of dynamic capabilities and the role of managers in the economic system. Organization Studies, 29(8-9), 1187-1208. doi: 10.1177/0170840608094776
    » https://doi.org/10.1177/0170840608094776
  • Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99-120. doi: 10.1177/014920639101700108
    » https://doi.org/10.1177/014920639101700108
  • Barney, J., Wright, M., & Ketchen Jr., D. J. (2001). The resource-based view of the firm: ten years after 1991. Journal of Management, 27(6), 625-641.
  • Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality & Social Psychology, 51(6), 1173-1182.
  • Bharadwaj, A. S. (2000). A resource-based perspective on information technology capability and firm performance: An empirical investigation. Mis Quarterly, 24(1), 169-196.
  • Bradley, R. V., Pratt, R. M. E., Byrd, T. A., Outlay, C. N., & Wynn Jr., D. E. (2012). Enterprise architecture, IT effectiveness and the mediating role of IT alignment in US hospitals. Information Systems Journal, 22(2), 97-127. doi: 10.1111/j.1365-2575.2011.00379.x
    » https://doi.org/10.1111/j.1365-2575.2011.00379.x
  • Byrd, T. A., & Byrd, L. W. (2010). Contrasting IT capability and organizational types: Implications for firm performance. Journal of Organizational and End User Computing, 22(4), 1-23. doi: 10.4018/joeuc.2010100101
    » https://doi.org/10.4018/joeuc.2010100101
  • Cano, J. A., & Baena, J. J. (2015). Impact of Information and communication technologies in international negotiation performance. Revista Brasileira de Gestão de Negócios (RBGN), 17(54), 751-768.
  • Chae, H. C., Koh, C. E., & Prybutok, V. R. (2014). Information technology capability and firm performance: contradictory findings and their possible causes. Mis Quarterly, 38(1), 305-326.
  • Chen, J. S., & Tsou, H. T. (2012). Performance effects of IT capability, service process innovation, and the mediating role of customer service. Journal of Engineering and Technology Management, 29(1), 71-94. doi: 10.1016/j.jengtecman.2011.09.007
    » https://doi.org/10.1016/j.jengtecman.2011.09.007
  • Chen, R. S., Sun, C. M., Helms, M. M., & Jih, W. J. K. (2008). Aligning information technology and business strategy with a dynamic capabilities perspective: A longitudinal study of a Taiwanese semiconductor company. International Journal of Information Management, 28(5), 366-378. doi: 10.1016/j.ijinfomgt.2008.01.015
    » https://doi.org/10.1016/j.ijinfomgt.2008.01.015
  • Chen, Y., Wang, Y., Nevo, S., Benitez-Amado, J., & Kou, G. (2015). IT capabilities and product innovation performance: The roles of corporate entrepreneurship and competitive intensity. Information & Management, 52(6), 643-657. doi: 10.1016/j.im.2015.05.003
    » https://doi.org/10.1016/j.im.2015.05.003
  • Chen, Y., Wang, Y., Nevo, S., Jin, J., Wang, L., & Chow, W. S. (2014). IT capability and organizational performance: The roles of business process agility and environmental factors. European Journal of Information Systems doi: 10.1057/ejis.2013.4
    » https://doi.org/10.1057/ejis.2013.4
  • Costa, J. C., & Maçada, A. C. G. (2009, julho - dezembro). Gestão da informação interorganizacional na cadeia de suprimentos automotiva. RAE eletrônica, 8(2). Retirado de http://rae.fgv.br/sites/rae.fgv.br/files/artigos/10.1590_S1676-56482009000200005.pdf
    » http://rae.fgv.br/sites/rae.fgv.br/files/artigos/10.1590_S1676-56482009000200005.pdf
  • Crook, T. R., Ketchen, D. J., Combs, J. G., & Todd, S. Y. (2008). Strategic resource and performance: A meta-analysis. Strategic Management Journal, 29(11), 1141-1154. doi: 10.1002/smj.703
    » https://doi.org/10.1002/smj.703
  • Dedrick, J., Kraemer, K. L., & Shih, E. (2013). Information technology and productivity in developed and developing countries. Journal of Management Information Systems, 30(1), 97-122. doi: 10.2753/mis0742-1222300103
    » https://doi.org/10.2753/mis0742-1222300103
  • Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: What are they? Strategic Management Journal, 21(10-11), 1105-1121.
  • Exame (2012, Julho). Melhores e maiores de 2012 Edição Especial.
  • Farrell, A. M. (2010). Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009). Journal of Business Research, 63(3), 324-327. doi: 10.1016/j.jbusres.2009.05.003
    » https://doi.org/10.1016/j.jbusres.2009.05.003
  • Fink, L. (2011). How do IT capabilities create strategic value? Toward greater integration of insights from reductionistic and holistic approaches. European Journal of Information Systems, 20(1), 16-33. doi: 10.1057/ejis.2010.53
    » https://doi.org/10.1057/ejis.2010.53
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research (JMR), 18(1), 39-50.
  • Gable, G. G., Sedera, D., & Chan, T. (2008). Re-conceptualizing information system success: The IS-impact measurement model. Journal of the Association for Information Systems, 9(7), 1-32.
  • Garrison, G., Wakefield, R. L., & Kim, S. (2015). The effects of IT capabilities and delivery model on cloud computing success and firm performance for cloud supported processes and operations. International Journal of Information Management, 35(4), 377-393. doi: 10.1016/j.ijinfomgt.2015.03.001
    » https://doi.org/10.1016/j.ijinfomgt.2015.03.001
  • Gorla, N., Somers, T. M., & Wong, B. (2010). Organizational impact of system quality, information quality, and service quality. The Journal of Strategic Information Systems, 19(3), 207-228. doi: 10.1016/j.jsis.2010.05.001
    » https://doi.org/10.1016/j.jsis.2010.05.001
  • Hair, J. F., Jr, Anderson, R. E., Tatham, R. L., & Black, W. C. (2005). Análise multivariada de dados (5a ed.). Porto Alegre: Bookman.
  • Hartono, E., Li, X., Na, K.S., & Simpson, J. T. (2010). The role of the quality of shared information in interorganizational systems use. International Journal of Information Management, 30(5), 399-407. doi: 10.1016/j.ijinfomgt.2010.02.007
    » https://doi.org/10.1016/j.ijinfomgt.2010.02.007
  • Hsu, J. S. C., Chu, T. H., & Lo, C. F. (2014). Coping knowledge boundaries between information system and business disciplines: An intellectual capital perspective. Information & Management, 51, 283-295.
  • Iyer, K. N. S. (2011). Demand chain collaboration and operational performance: Role of IT analytic capability and environmental uncertainty. Journal of Business & Industrial Marketing, 26(1-2), 81-91. doi: 10.1108/08858621111112267
    » https://doi.org/10.1108/08858621111112267
  • Khallaf, A. (2012). Information technology investments and nonfinancial measures: A research framework. Accounting Forum, 36(2), 109-121. doi: 10.1016/j.accfor.2011.07.001
    » https://doi.org/10.1016/j.accfor.2011.07.001
  • Kim, G., Shin, B., Kim, K. K., & Lee, H. G. (2011). IT capabilities, process-oriented dynamic capabilities, and firm financial performance. Journal of the Association for Information Systems, 12(7), 487-517.
  • Kim, J. K., Xiang, J. Y., & Lee, S. (2009). The impact of IT investment on firm performance in China: An empirical investigation of the Chinese electronics industry. Technological Forecasting and Social Change, 76(5), 678-687. doi: 10.1016/j.techfore.2008.03.008
    » https://doi.org/10.1016/j.techfore.2008.03.008
  • Kmieciak, R., Michna, A., & Meczynska, A. (2012). Innovativeness, empowerment and IT capability: Evidence from SMEs. Industrial Management & Data Systems, 112(5), 707-728. doi: 10.1108/02635571211232280
    » https://doi.org/10.1108/02635571211232280
  • Koufteros, X., Babbar, S., & Kaighobadi, M. (2009). A paradigm for examining second-order factor models employing structural equation modeling. International Journal of Production Economics, 120(2), 633-652. doi: 10.1016/j.ijpe.2009.04.010
    » https://doi.org/10.1016/j.ijpe.2009.04.010
  • Lee, O. K., Sambamurthy, V., Lim, K. H., & Wei, K. K. (2015). How does IT ambidexterity impact organizational agility? Information Systems Research, 26(2), 398-417. doi: 10.1287/isre.2015.0577
    » https://doi.org/10.1287/isre.2015.0577
  • Lee, Y. W., Strong, D. M., Kahn, B. K., & Wang, R. Y. (2002). AIMQ: A methodology for information quality assessment. Information & Management, 40, 133-146.
  • Li, D. Y., & Liu, J. (2014). Dynamic capabilities, environmental dynamism, and competitive advantage: Evidence from China. Journal of Business Research, 67(1), 2793-2799.
  • Li, S., & Lin, B. (2006). Accessing information sharing and information quality in supply chain management. Decision Support Systems, 1(16), 1641-1656. doi: 10.1016/j.dss.2006.02.011
    » https://doi.org/10.1016/j.dss.2006.02.011
  • Lin, W. T., & Chiang, C. Y. (2011). The impacts of country characteristics upon the value of information technology as measured by productive efficiency. International Journal of Production Economics, 132(1), 13-33. doi: 10.1016/j.ijpe.2011.02.013
    » https://doi.org/10.1016/j.ijpe.2011.02.013
  • Liu, H. F., Ke, W. L., Wei, K. K., & Hua, Z. S. (2013). The impact of IT capabilities on firm performance: The mediating roles of absorptive capacity and supply chain agility. Decision Support Systems, 54(3), 1452-1462. doi: 10.1016/j.dss.2012.12.016
    » https://doi.org/10.1016/j.dss.2012.12.016
  • Lu, Y., & Ramamurthy, K. (2011). Understanding the link between information technology capability and organizational agility: An empirical examination. Mis Quarterly, 35(4), 931-954.
  • Lunardi, G. L., Becker, J. L., & Maçada, A. C. G. (2010). Impacto da adoção de mecanismos de governança de Tecnologia de Informação (TI) no desempenho da gestão da TI: Uma análise baseada na percepção dos executivos. Revista de Ciências da Administração, 12(28), 11-39. doi: 10.5007/2175-8077.2010v12n28p11
    » https://doi.org/10.5007/2175-8077.2010v12n28p11
  • Maçada, A. C. G., Beltrame, M. M., Dolci, P. C., & Becker, J. L. (2012). IT business value model for information intensive organizations. Brazilian Administration Review (BAR), 9(1), 44-65.
  • Masli, A., Richardson, V. J., Sanchez, J. M., & Smith, R. E. (2011). Returns to IT excellence: Evidence from financial performance around information technology excellence awards. International Journal of Accounting Information Systems, 12(3), 189-205. doi: 10.1016/j.accinf.2010.10.001
    » https://doi.org/10.1016/j.accinf.2010.10.001
  • Meireles, F. S. (2015). Tecnologia de informação: 26ª pesquisa anual do uso de TI, 2015 (23 ed.). São Paulo: Fundação Getúlio Vargas - FGV/EAESP.
  • Ministério da Ciência, Tecnologia e Inovação (2012). Estratégia nacional de ciência, tecnologia e inovação: 2012-2015: Balanço das atividades estruturantes 2011. Brasília, DF: MCTI. Recuperado de http://www.mct.gov.br/upd_blob/0218/218981.pdf
    » http://www.mct.gov.br/upd_blob/0218/218981.pdf
  • Mithas, S., Ramasubbu, N., & Sambamurthy, V. (2011). How information management capability influences firm performance. Mis Quarterly, 35(1), 237-256.
  • Muhanna, W. A., & Stoel, M. D. (2010). How do investors value IT? An empirical investigation of the value relevance of IT capability and IT spending across industries. Journal of Information Systems, 24(1), 43-66. doi: 10.2308/jis.2010.24.1.43
    » https://doi.org/10.2308/jis.2010.24.1.43
  • Nevo, S., Wade, M. R., & Cook, W. D. (2007). An examination of the trade-off between internal and external IT capabilities. Journal of Strategic Information Systems, 16(1), 5-23. doi: 10.1016/j.jsis.2006.10.002
    » https://doi.org/10.1016/j.jsis.2006.10.002
  • Nevo, S., & Wade, M. (2011). Firm-level benefits of IT-enabled resources: A conceptual extension and an empirical assessment. Journal of Strategic Information Systems, 20, 403-418. doi: 10.1016/j.jsis.2011.08.001
    » https://doi.org/10.1016/j.jsis.2011.08.001
  • Oliveira, D. D. L., & Maçada, A. C. G. (2013). Capacidades de TI e desempenho da firma nas firmas brasileiras mais inovadoras no uso da TI. Revista de Administração e Inovação, 10(1), 79-97.
  • Oliveira, D. L., Maçada, A. C. G., & Oliveira, G. D. (2015). Valor da Tecnologia da Informação na firma: Estudo com firmas brasileiras. Revista de Administração Contemporânea, 19(2), 170-192. doi: 10.1590/1982-7849rac20151410
    » https://doi.org/10.1590/1982-7849rac20151410
  • Oliveira, D. D. L., & Oliveira, G. D. (2013). Valor das capacidades de TI: Impactos sobre o desempenho de processos e de firma nas organizações brasileiras. Encontro de Administração da Informação - EnADI, Bento Gonçalves, RS, Brasil, 4. Recuperado de http://www.anpad.org.br/diversos/trabalhos/EnADI/enadi_2013/2013_EnADI40.pdf
    » http://www.anpad.org.br/diversos/trabalhos/EnADI/enadi_2013/2013_EnADI40.pdf
  • Ong, C. S., & Chen, P. Y. (2013). Information technology capability-enabled performance, future performance, and value. Industrial Management & Data Systems, 113(5), 669-682. doi: 10.1108/02635571311324133
    » https://doi.org/10.1108/02635571311324133
  • Ortega, M. J. R. (2010). Competitive strategies and firm performance: Technological capabilities’ moderating roles. Journal of Business Research, 63(12), 1273-1281. doi: 10.1016/j.jbusres.2009.09.007
    » https://doi.org/10.1016/j.jbusres.2009.09.007
  • Park, J. Y., Im, K. S., & Kim, J. S. (2011). The role of IT human capability in the knowledge transfer process in IT outsourcing context. Information & Management, 48(1), 53-61. doi: 10.1016/j.im.2011.01.001
    » https://doi.org/10.1016/j.im.2011.01.001
  • Pavlou, P. A., & El Sawy, O. A. (2010). The “Third Hand”: IT-enabled competitive advantage in turbulence through improvisational capabilities. Information Systems Research, 21(3), 443-471. doi: 10.1287/isre.1100.0280
    » https://doi.org/10.1287/isre.1100.0280
  • Podsakoff, P. M., Mackenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879-903. doi: 10.1037/0021-9010.88.5.879
    » https://doi.org/10.1037/0021-9010.88.5.879
  • Pozzebon, M., Diniz, E., & Reinhard, N. (2011). Creating a brazilian school in international information systems research: opportunities and challenges. Revista de Administração de Firmas, 51, 10-14.
  • Protogerou, A., Caloghirou, Y., & Lioukas, S. (2012). Dynamic capabilities and their indirect impact on firm performance. Industrial and Corporate Change, 21(3), 615-647. doi: 10.1093/icc/dtr049
    » https://doi.org/10.1093/icc/dtr049
  • Qu, W. G., Oh, W., & Pinsonneault, A. (2010). The strategic value of IT insourcing: An IT-enabled business process perspective. Journal of Strategic Information Systems, 19, 96-108.
  • Quan, J. (2008). Evaluating e-business leadership and its links to firm performance. Journal of Global Information Management, 16(2), 81-90. doi: 10.4018/jgim.2008040105
    » https://doi.org/10.4018/jgim.2008040105
  • Ray, G., Barney, J. B., & Muhanna, W. A. (2004). Capabilities, business processes, and competitive advantage: Choosing the dependent variable in empirical tests of the resource-based view. Strategic Management Journal, 25(1), 23-37. doi: 10.1002/smj.366
    » https://doi.org/10.1002/smj.366
  • Ray, G., Muhanna, W. A., & Barney, J. B. (2005). Information technology and the performance of the customer service process: A resource-based analysis. Mis Quarterly, 29(4), 625-652.
  • Santhanam, R., & Hartono, E. (2003). Issues in linking information technology capability to firm performance. MIS Quarterly, 27(1), 125-153.
  • Schmiedel, T., Vom Brocke, J., & Recker, J. (2014). Development and validation of an instrument to measure organizational cultures’ support of Business Process Management. Information & Management, 51(1), 43-56. doi: 10.1016/j.im.2013.08.005
    » https://doi.org/10.1016/j.im.2013.08.005
  • Sharma, S., Mukherjee, S., Kumar, A., & Dillon, W. R. (2005). A simulation study to investigate the use of cutoff values for assessing model fit in covariance structure models. Journal of Business Research, 58(7), 935-943. doi: 10.1016/j.jbusres.2003.10.007
    » https://doi.org/10.1016/j.jbusres.2003.10.007
  • Siponen, M., Mahmood, M. A., & Pahnila, S. (2014). Employees’ adherence to information security policies: An exploratory field study. Information & Management, 51(2), 217-224. doi: 10.1016/j.im.2013.08.006
    » https://doi.org/10.1016/j.im.2013.08.006
  • Soto-Acosta, P., & Meroño-Cerdan, A. L. (2008). Analyzing e-business value creation from a resource-based perspective. International Journal of Information Management, 28(1), 49-60. doi: 10.1016/j.ijinfomgt.2007.05.001
    » https://doi.org/10.1016/j.ijinfomgt.2007.05.001
  • Stoel, M. D., & Muhanna, W. A. (2009). IT capabilities and firm performance: A contingency analysis of the role of industry and IT capability type. Information & Management, 46(3), 181-189. doi: 10.1016/j.im.2008.10.002
    » https://doi.org/10.1016/j.im.2008.10.002
  • Tallon, P. P. (2010). A service science perspective on strategic choice, IT, and performance in U.S. Banking. Journal of Management Information Systems, 26(4), 219-252.
  • Tallon, P. P. (2013). Do you see what I see? The search for consensus among executives’ perceptions of IT business value. European Journal of Information Systems, 23, p. 306-325.
  • Tallon, P. P., & Kraemer, K. L. (2007). Fact or Fiction? A Sensemaking Perspective on the Reality Behind Executives’ Perceptions of IT Business Value. Journal of Management Information Systems, 24(1), 13-54. doi: 10.2753/mis0742-1222240101
    » https://doi.org/10.2753/mis0742-1222240101
  • Thouin, M. F., Hoffman, J. J., & Ford, E. W. (2009). IT outsourcing and firm-level performance: A transaction cost perspective. Information & Management, 46(8), 463-469. doi: 10.1016/j.im.2009.08.006
    » https://doi.org/10.1016/j.im.2009.08.006
  • Tian, J., Wang, K., Chen, Y., & Johansson, B. (2010). From IT deployment capabilities to competitive advantage: An exploratory study in China. Information Systems Frontiers, 12(3), 239-255. doi: 10.1007/s10796-009-9182-z
    » https://doi.org/10.1007/s10796-009-9182-z
  • Ting-Peng, L., Jun-Jer, Y., & Chih-Chung, L. (2010). A resource-based perspective on information technology and firm performance: A meta analysis. Industrial Management & Data Systems, 110(8), 1138-1158. doi: 10.1108/02635571011077807
    » https://doi.org/10.1108/02635571011077807
  • Wang, Y. M., & Wang, Y. S. (2009). Examining the dimensionality and measurement of user-perceived knowledge and information quality in the KMS context. Journal of Information Science, 35(1), 94-109.
  • Wu, L. Y. (2010). Applicability of the resource-based and dynamic-capability views under environmental volatility. Journal of Business Research, 63(1), 27-31. doi: 10.1016/j.jbusres.2009.01.007
    » https://doi.org/10.1016/j.jbusres.2009.01.007
  • Zhang, M., Sarker, S., & Mccullough, J. (2008). Measuring information technology capability of export-focused small or medium sized enterprises in China: Scale development and validation. Journal of Global Information Management, 16(3), 1-25. doi: 10.4018/jgim.2008070101
    » https://doi.org/10.4018/jgim.2008070101
  • 2
    Processo de Avaliação: Double Blind Review
  • 1
    Usamos na pesquisa as palavras-chave“IT-capabilit*” ou “technology-capabilit*” ou “IT-competenc*” ou “technology-competenc*” E “performance*” ou “benefit*” ou “impact*” E “RBV” ou “RBT” ou “resource”.
  • 2
    O estudo da Bharadwaj (2000) tem 847 citações na base de dados Web of Science e 895 citações em todos os bancos de dados. A pesquisa do Hartono & Santhanam (2003) tem 218 citações na base de dados Web of Science e 229 citações em todos os bancos de dados (2015, setembro).

Contribuição por autor:

Datas de Publicação

  • Publicação nesta coleção
    Apr-Jun 2016

Histórico

  • Recebido
    05 Out 2015
  • Aceito
    07 Jun 2016
Creative Common - by-nc-sa 4.0
Este é um artigo publicado em acesso aberto sob uma licença Creative Commons
Fundação Escola de Comércio Álvares Penteado Fundação Escola de Comércio Álvares Penteado, Av. da Liberdade, 532, 01.502-001 , São Paulo, SP, Brasil , (+55 11) 3272-2340 , (+55 11) 3272-2302, (+55 11) 3272-2302 - São Paulo - SP - Brazil
E-mail: rbgn@fecap.br
Acompanhe os números deste periódico no seu leitor de RSS