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Revista Brasileira de Gestão de Negócios

versão impressa ISSN 1983-0807versão On-line ISSN 1806-4892

Rev. bras. gest. neg. vol.18 no.60 São Paulo abr./jun. 2016

http://dx.doi.org/10.7819/rbgn.v18i60.2746 

Artigo

Business value of IT capabilities: effects on processes and firm performance in a developing country

Deyvison de Lima Oliveira3 

Antonio Carlos Gastaud Maçada4 

Gessy Dhein Oliveira3 

3Federal University of Rondônia, Campus of Vilhena, Department of Accounting Sciences, Vilhena, RO, Brazil

4Federal University of Rio Grande do Sul, Management School, Department of Management Sciences, Porto Alegre, RS, Brazil

Abstract

Purpose:

This article proposes an integrated three-stage model, which tests the impact of IT capabilities at the firm level.

Design/methodology/approach:

The measurement model was constructed from the following research phases: i) assessment of the variables by experts in the fields of IS and business; ii) survey pretest; and iii) pilot survey. The full survey was applied to managers from IT and business fields in Brazil’s largest organizations, and was analyzed through Structural Equation Modelling.

Findings:

The results of the full survey allow us to conclude about the relationships that exist between IT capabilities, information quality and performance processes. Performance processes partially mediate the impact of IT capabilities on firm performance.

Originality/value:

The results presented contribute to the academic and management aspects, for they allow: i) to replicate the model in other research contexts (national, international) and evaluating incremental improvements of IT capabilities on firm performance; ii) the identification of intermediate performance indicators, associated with the use of IT, and the concentration of energy of organizations in the measurement of IT effects on business processes; iii) the adoption of the model for horizontal analysis of IT performance in large companies, from the perspective of business and IT managers.

Keywords: IT benefits; IT return; Performance variables; Process and firm level; Value measurement

Acknowledgement

The authors are grateful for the support provided by CAPES (Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - Brazil), CNPq (Conselho Nacional de Desenvolvimento Científico e Tecnológico - Brazil).

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9Evaluation process: Double Blind Review

1 We used the following keywords in this research:“IT-capabilit*” or “technology-capabilit*” or IT-competenc* or technology-competenc* AND “performance*” or “benefit*” or “impact*” AND “RBV” or “RBT” or “resource”.

2 Bharadwaj’s (2000) study has 847 citations in the Web of Science database and 895 citations in all other databases. Santhanam and Hartono’s (2003) research has 218 citations in the Web of Science database and 229 citations in all other databases (2015, September).

Contribution of each author:

Received: October 05, 2015; Accepted: June 07, 2016

Responsible editor: Prof. Dr. João Maurício Gama Boaventura

1

. Deyvison de Lima Oliveira, PhD in Business Management, Federal University of Rio Grande do Sul, Brazil. E-mail: deyvilima@gmail.com.

2

. Antonio Carlos Gastaud Maçada, PhD in Business Management, Federal University of Rio Grande do Sul, Brazil. E-mail: acgmacada@ea.ufrgs.br.

3

. Gessy Dhein Oliveira, Specialist in Management Controlling, Federal University of Rondônia, Brazil. E-mail: gessy_dhein@hotmail.com.

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