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Table of contents
Prod. vol.14 no.2 São Paulo  2004

Carvalho, Marly Monteiro de

Internal communication and Total Quality Management: the case study of Volkswagen - Resende Unit
Cardia, Adriana Nigro

A methodology to drive the integrated operations system organizational design process
Lima, Edson Pinheiro de; Costa, Sérgio Eduardo Gouvêa da

Identifying dispersion effects in 2K e 2K-p factorial experiments
Mattos, Viviane Leite Dias de; Barbetta, Pedro Alberto; Samohyl, Robert Wayne

The use of appraisal techniques in property development
Balarine, Oscar Fernando Osorio

Organizational dynamics, consulting market's growth process and the changes in the managerial work's subject in the 90's
Donadone, Júlio Cesar; Sznelwar, Laerte Idal

A method for estimating goals in DEA
Kozyreff Filho, Ernée; Milioni, Armando Zeferino

A multivariate application of parametric model to control the tunel oven temperature
Souza, Adriano Mendonça; Samohyl, Robert Wayne; Malavé, César O.