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Gestão & Produção
On-line version ISSN 1806-9649


Table of contents
Gest. Prod. vol.5 no.3 São Carlos Dec. 1998

Quality as a function of basic industrial technology and the competitive entry of Brazil in international trade
Souza, Reinaldo Dias Ferraz de

The historical principles of quality management: the classical management approach and its impact on modern quality management
Paladini, Edson Pacheco

Assessing employee turnover intentions before/after TQM
Guimaraes, Tor

A simple method for optimal X-chart design
Epprecht, Eugenio K.; Santos, Alessandra Bastos dos

An application of QFD to integrate the model of enhanced QFD and the model by akao
Peixoto, Manoel Otelino da Cunha; Carpinetti, Luiz Cesar R.

Performance measurement of three work stations installed in advanced manufacturing environments utilizing the SAPROV model
Severiano Filho, Cosmo

Statistical control of robust processes
Costa, Antonio Fernando Branco

A multicriteria approach for evaluating and classifying quality in services
Freitas, André Luís Policani; Costa, Helder Gomes

Quality in public services
Rutkowski, Jacqueline

Performance measures for total quality management: a comprehensive approach
Martins, Roberto Antonio; Costa Neto, Pedro Luiz de Oliveira

Quality costs: analysis of companies with ISO 9000 certification
Mattos, Jarbas Cesar de; Toledo, José Carlos de