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Gestão & Produção
On-line version ISSN 1806-9649


Table of contents
Gest. Prod. vol.10 no.2 São Carlos Aug. 2003

Carta do Editor

Competitive strategies and core competencies: perspectives for the internationalization of industry in Brazil
Fleury, Afonso C. C.; Fleury, Maria Tereza Leme

The aplication of cognitive maps as strategic planning tool in a concrete situation: the case of pro-deanship of at UFSCar
Rieg, Denise Luciana; Araújo Filho, Targino de

Rapid exchange of tools: method steps and case study
Fogliatto, Flávio Sanson; Fagundes, Paulo Ricardo Motta

A mathematical model for the problem of sequencing and scheduling visits by bank managers
Cunha, Claudio Barbieri da

The influence of the after-sales department on customer retention: a qualitative study on a health care company
Milan, Gabriel Sperandio; Ribeiro, José Luis Duarte

Measurement of service quality: a case study in the industry of banking services
Machado Jr., Joacir A.; Rotondaro, Roberto G.

Evaluating the ECT stores efficiency in Rio Grande do Sul
Borenstein, Denis; Becker, João Luiz; Prado, Vaner José do