Carta do Editor
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Competitive strategies and core competencies: perspectives for the internationalization of industry in Brazil
Fleury, Afonso C. C.; Fleury, Maria Tereza Leme
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The aplication of cognitive maps as strategic planning tool in a concrete situation: the case of pro-deanship of at UFSCar
Rieg, Denise Luciana; Araújo Filho, Targino de
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Rapid exchange of tools: method steps and case study
Fogliatto, Flávio Sanson; Fagundes, Paulo Ricardo Motta
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A mathematical model for the problem of sequencing and scheduling visits by bank managers
Cunha, Claudio Barbieri da
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The influence of the after-sales department on customer retention: a qualitative study on a health care company
Milan, Gabriel Sperandio; Ribeiro, José Luis Duarte
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Measurement of service quality: a case study in the industry of banking services
Machado Jr., Joacir A.; Rotondaro, Roberto G.
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Evaluating the ECT stores efficiency in Rio Grande do Sul
Borenstein, Denis; Becker, João Luiz; Prado, Vaner José do
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All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License
