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This paper reports the history of the development of an enterprise resource planning (ERP) dedicated to managing the technical activities of the Nuclear and Energy Research Institute, a governmental research and technology institute in Brazil. After the implementation of the new planning process, the development of a new management information system named SIGEPI was immediately initiated. The implementation of this system followed a strategy of integrating databases already available and developing new ones in order to facilitate the data collecting process and to improve the quality and the reliability of these data. This paper describes the evolution of SIGEPI, its main features and it also reports the difficulties faced for almost ten years of developments. The success factors of the case were classified into three groups: strategic, technical and behavioral ones. The impact of these factors and recommendation for future similar developments are presented.Resumo em Inglês:
Change is central in the implementation of Information Technology (IT). This paper reports on a study in which the aim was to examine the nature of change at the individual level with an analysis based on interviews with representatives from a Business Intelligence (BI) solution provider and a group of clients. The implementations seemed to have occurred without great difficulty, BI learning was quick, intuitive, and the process generated a positive affect. Changes occurred in work practices, in the relationships between professionals, with regard to information, and in decision making. The study uses different theoretical approaches and proposes the application of an analytical perspective that includes affective, cognitive and behavioral aspects in order to investigate IT adoption. On a practical level, the study contributes to the knowledge regarding a particular technology - BI and, consequently, provides professionals with the opportunity to expand their knowledge of the perceptions people have of technology, which can lead to reflection and differentiated practices.Resumo em Inglês:
This study aims to identify the influence that Cognitive Absorption has on the intention of using Orkut. It happens due to the fact that Cognitive Absorption is related to the state of deep involvement users carry with an individual task, performed with the support of Information Technology (IT); it corroborates the study on this virtual community. Therefore, through descriptive research with a quantitative character and with the aid of structural equations, 645 Orkut users were investigated. After the identification of suitability of all indexes tested and fit for both constructs and the final model. The conclusion drawn is that Cognitive Absorption explains the 41% intention of using Orkut, emphasizing that for this kind of IT the Cognitive Absorption seems perfectly adequate to measure the Intention of Use.Resumo em Português:
Pode-se afirmar que a evolução tecnológica (desenvolvimento de novos instrumentos de medição como, softwares, satélites e computadores, bem como, o barateamento das mídias de armazenamento) permite às Organizações produzirem e adquirirem grande quantidade de dados em curto espaço de tempo. Devido ao volume de dados, Organizações de pesquisa se tornam potencialmente vulneráveis aos impactos da explosão de informações. Uma solução adotada por algumas Organizações é a utilização de ferramentas de sistemas de informação para auxiliar na documentação, recuperação e análise dos dados. No âmbito científico, essas ferramentas são desenvolvidas para armazenar diferentes padrões de metadados (dados sobre dados). Durante o processo de desenvolvimento destas ferramentas, destaca-se a adoção de padrões como a Linguagem Unificada de Modelagem (UML, do Inglês Unified Modeling Language), cujos diagramas auxiliam na modelagem de diferentes aspectos do software. O objetivo deste estudo é apresentar uma ferramenta de sistemas de informação para auxiliar na documentação dos dados das Organizações por meio de metadados e destacar o processo de modelagem de software, por meio da UML. Será abordado o Padrão de Metadados Digitais Geoespaciais, amplamente utilizado na catalogação de dados por Organizações científicas de todo mundo, e os diagramas dinâmicos e estáticos da UML como casos de uso, sequências e classes. O desenvolvimento das ferramentas de sistemas de informação pode ser uma forma de promover a organização e a divulgação de dados científicos. No entanto, o processo de modelagem requer especial atenção para o desenvolvimento de interfaces que estimularão o uso das ferramentas de sistemas de informação.Resumo em Inglês:
It can be argued that technological developments (e.g., measuring instruments like software, satellite and computers, as well as, the cheapening of storage media) allow organizations to produce and acquire a great amount of data in a short time. Due to the data volume, research organizations become potentially vulnerable to the information explosion impacts. An adopted solution is the use of information system tools to assist data documentation, retrieval and analysis. In the scientific scope, these tools are developed to store different metadata (data about data) patterns. During the development process of these tools, the adoption of standards such as the Unified Modeling Language (UML) stands out, whose diagrams assist the different scopes of software modeling. The objective of this study is to present an information system tool that assists organizations in the data documentation through the use of metadata and that highlights the software modeling process, through the UML. The Standard for Digital Geospatial Metadata will be approached, widely used to the dataset cataloging by scientific organizations around the world, and the dynamic and static UML diagrams like use cases, sequence and classes. The development of the information system tools can be a way to promote the scientific data organization and dissemination. However, the modeling process requires special attention during the development of interfaces that will stimulate the use of the information system tools.Resumo em Inglês:
This paper aims to analyze the role of Customer Relationship Management (CRM) as a support for Knowledge Management (KM) and the Customer Relationship Strategy Definition in an Information Technology (IT) Company. This work is based on theories of KM, IT, and Relationship Marketing. Our survey uses a descriptive approach, in which data is gathered by means of content analysis of semi-structured interviews. The study results have shown us that the company implements an effective system for CRM, in which the system users transform data into information and knowledge in order to support decision-making and strategy definition.Resumo em Inglês:
This paper's objective is to evaluate the perceived quality of the Website of an online bookstore using the Barnes and Vidgen Model. Implemented over the Internet, this empirical research collected data on the perceived quality of the Website, used to sell products and online services. The questionnaire used to gather the data was answered by a convenience sample of 213 respondents. The importance of quality attributes and the dimension of perceived quality were investigated. The results indicate that the three dimensions named Reliability, Usability and Information were the most noticeable.Resumo em Inglês:
The importance of patient records, also known as medical records, is related to different needs and objectives, as they constitute permanent documents on the health of patients. With the advancement of information technologies and systems, patient records can be stored in databases, resulting in a positive impact on patient care. Based on these considerations, a research question that arises is "what are the benefits and problems that can be seen with the use of electronic versions of medical records?" This question leads to the formulation of the following hypothesis: although problems can be identified during the process of using electronic record systems, the benefits outweigh the difficulties, thereby justifying their use. To respond to the question and test the presented hypothesis, a research study was developed with users of the same electronic record system, consisting of doctors, nurses, and administrative personnel in three hospitals located in the city of São Paulo, Brazil. The results show that, despite some problems in their usage, the benefits of electronic patient records outweigh possible disadvantages.Resumo em Inglês:
The goal of this work is to present an overview of the use and development of health information systems (HIS) reporting the experience of the information management department of a public hospital. Recently, the implementation of HIS has received great prominence. The patient's improvement process can be enriched with the introduction of the patient's history by electronic means, among other technologies. A descriptive study with interviews conducted between the years 2004 and 2007 provided the experience obtained by the Center for Information and Analysis of HC-FMRP-USP. It can be concluded that the success of the HIS implementation can lead to cost reduction and improve the work quality of health care professionals as well as patient care services.Resumo em Espanhol:
El proyecto de investigación TEACH-ME (Technology, Engineering And Calculus Hewlett-Packard Mobile Environment), presenta una propuesta didáctica que busca innovar los procesos de enseñanza aprendizaje de las Matemáticas, Lógica de Programación y Gestión Básica de la Información, a través de la introducción de ambientes móviles de trabajo colaborativo, con el objetivo de aportar procesos de desarrollo integral a las metodologías de aprendizaje, potenciando capacidades cognitivas en los estudiantes. Como caso de estudio se presentan los resultados obtenidos al aplicar este proyecto a los estudiantes del primer semestre de la Facultad de Ingeniería de la Corporación Universitaria Minuto de Dios - UNIMINUTO, donde se introduce el uso de los Tablet PC de Hewlett Packard, como apoyo a la presencialidad. En este artículo se presenta el proceso de implementación del Proyecto TEACH-ME desarrollado por UNIMINUTO, como espacio académico que ha permitido implementar procesos de investigación sobre el impacto de la aplicación de las Tecnologías de la Información y la Comunicación (TIC's) en la enseñanza de la educación superior. Para ello se presentarán los antecedentes del proyecto, el proceso de implementación llevado a cabo hasta la fecha, el impacto que se ha evidenciado en el aprendizaje del estudiante y en la enseñanza, la integración de tecnologías al encuentro académico que ha permitido llevar a cabo el proyecto y por último, los aportes de las Tablet PC al proceso de enseñanza aprendizaje en UNIMINUTO.Resumo em Inglês:
The research project TEACH-ME (Technology, Engineering Calculus and Hewlett-Packard Mobile Environment) presents an educational proposal that seeks to innovate the teaching and learning processes of mathematics, Logic Basic Programming and Management of Information, through the introduction of collaborative working environments, in order to provide the integrated development of learning methodologies, enhancing cognitive abilities in their students. As a case study, it presents the results obtained when applying this project to students in their first semester at the Faculty of Engineering at "Corporación Universitaria Minuto de Dios" University, which introduces the use of tablet PCs from Hewlett Packard to support the teaching process. This article presents the process of implementing of the TEACH-ME Project, developed as an academic environment that has allowed the implementation processes of research on the impact of the application of information technologies and communication technologies to the higher education teaching. We will present the project background, what the implementation process has so far done, the impact obtained from the learning and teaching processes, the integration of technologies at an academic meeting who has helped carry out the project and, finally, the contributions of the Tablet PC to the teaching-learning process at the University.Resumo em Inglês:
National economies are gradually opening wide for international trade; this trend compels organizations, mainly the internationalized ones, to be more prepared to effectively and efficiently compete worldwide. In this context, the goal of this study was to identify and describe strategies and practices which promote knowledge flows within an international organization that holds its headquarter in a developed country and subsidiaries in developing countries. Methodological procedures include the explicit examination of codified information between subsidiaries units, through interviews and document analysis, in order to capture the tacit dimension in the causal maps that were made. Main results show an organizational strategy focused on the continuous stimuli to the construction of an organizational environment, embedded with solicitude between knowledge senders and receivers, and with a formal information management that supports knowledge exchanges and flows in a worldwide context.Resumo em Português:
O Business Service Provider (BSP) é uma forma de terceirização com alto nível de delegação que envolve muitos fornecedores, exigindo controles efetivos, sob pena de o serviço ser interrompido. O objetivo deste artigo é definir um conjunto de elementos, a partir do COBIT - Control Objectives for Information and related Technology-, para melhor gerenciar e controlar uma operação BSP. A pesquisa é exploratória, com painel de especialistas em dois momentos distintos e estudo de caso. Os resultados mostram um conjunto de dez processos do COBIT prioritários para controle e acompanhamento pelas organizações, definido por especialistas e refinado em um estudo de caso.Resumo em Inglês:
The Business Service Provider is an outsourcing system which, offers a high level of delegation of tasks that involves many suppliers, and demands an effective control necessary for the services not to be interrupted. This paper's objective is to define a set of elements, based on COBIT - Control Objectives for Information and related Technology, to better manage and control the BSP operations. This research, is exploratory, using specialists' panel and a case study. The results show the need to adapt the COBIT controls to fit the BSP. This article proposes the adaptation and verification of the applicability to a case, defining deployment priorities.