Resumo em Inglês:

Abstract The Robotic Process Automation (RPA) is a new wave of the future technologies. Robotic Process Automation is one of the most advanced technologies in the area of computers science, electronic and communications, mechanical engineering and information technology. It is a combination of both hardware and software, networking and automation for doing things very simple. In this light, the research manuscript investigated the secondary data - which is available in google, academic and research databases. The investigation went for totally 6 months, i.e., 1-1-2018 to 30-6-2018. A very few empirical articles, white papers, blogs and were found RPA and came across to compose this research manuscript. This study is exploratory in nature because of the contemporary phenomenon. The keywords used in searching of the database were Robotic Process Automation, RPA, Robots, Artificial Intelligence, Blue Prism. The study finally discovered that Robots and Robotic Process Automation technologies are becoming compulsory as a part to do business operations in the organizations across the globe. Robotic Process Automation can bring immediate value to the core business processes including employee payroll, employee status changes, new hire recruitment and on boarding, accounts receivable and payable, invoice processing, inventory management, report creation, software installations, data migration, and vendor on boarding etc. to name a few applications. Besides, the Robotic Process Automation has abundant applications including healthcare and pharmaceuticals, financial services, outsourcing, retail, telecom, energy and utilities, real estate and FMCG and many more sectors. To put in the right place of RPA in business operations, their many allied technologies are working at the background level, artificial intelligence, machine learning, deep learning, data analytics, HR analytics, virtual reality (second life), home automation, blockchain technologies, 4D printing etc. Moreover, it covers the content of different start-ups companies and existing companies - their RPA applications used across the world. This manuscript will be a good guideline for the academicians, researchers, students, and practitioners to get an overall idea.

Resumo em Inglês:

ABSTRACT This paper studied the adoption of information technologies in the higher education area in Portugal, analysing the case of a centenary institution (Instituto Superior de Ciências Sociais e Políticas - Universidade de Lisboa) and trying to understand how its leadership managed and organized the ICT capabilities to deliver value to students, teachers and all other stakeholders. Innovative ICT capabilities were introduced within a planned, motivated and controlled environment where leadership styles and management practices always focused on business success. We applied a program transformation model based in good practices of policy research innovation and diffusion models complemented with program management approaches. Through the analysis of the official documentation and data supplied by the administrative services we were able to confirm the existence of a progressive digital transformation of this institution.

Resumo em Inglês:

ABSTRACT Consumer-driven technologies are rapidly transforming how industries conduct business both internally and externally. From online banking to retail, the broad adoption of smart devices, internet access, and wearables amongst consumers has shifted the way enterprises develop software and conduct information technology (IT) operations. Although successful adoption of consumer-driven technologies is a reality for many industries, the healthcare platform is lagging. The promotion and adoption of online patient engagement is widely perceived to be one of the biggest hurdles faced by healthcare organizations (Carr, 2014). While setting up patient portals and electronic delivery options can be relatively simple, promoting consumer utilization and achieving widespread use of these portals use has posed challenges. The healthcare paradigm has shifted in recent decades from viewing the patient as incidental to the delivery of healthcare to a more patient-centric approach. The previous model of indirectly funding Medicare, Medicaid, or employers has been noted as one of the greatest flaws of the healthcare system by contributing to cost inflation (Carr, 2014). Recent trends have promoted patient-empowered care, but have generally transferred the burden of cost to the individual. The Affordable Care Act (ACA) stimulated this shift by creating insurance exchanges which allow insurers to directly reach consumers; however, these readily-available healthcare options now require higher monthly premium payments from shoppers. This new model proposes that as patients become increasingly financially liable, they become more invested in their healthcare trajectories.

Resumo em Inglês:

ABSTRACT This paper focuses on the relationship between the Organizational Memory (OM) and Organizational Innovation (OI) practices of Software Developers. This industry is meaningful for the economy and has significant transversality of performance; at the same time, it is highly dynamic and inventive. These traits corroborate our research choice around OM practices, since they help understand the makings of innovative environments. Based on extant research and validated reference models, we analyze practices and actions used by companies for the creation of a favorable environment that is conducive to OI. A group of software development companies operating in the southern region of Brazil was selected from the Brazilian Association of Software Companies (ABES), Association of Technology Companies of Santa Catarina (ACATE), Association of Brazilian Information Technology Companies of Paraná (ASSESPRO-PR) and Union of Information Technology Companies (SEPRORGS) organization database, using a non-probabilistic sample, due to the explicit desire and availability to participate in the study. Under the conceptual model, statistical analysis led us to the conclusion that there is a significant relationship between the OM functions and their influence in the innovative corporate environments. As firms become more mature and reach market consolidation, the model indicates that the OM retention function becomes increasingly more important, leading to an environment that is more efficient regarding innovativity.

Resumo em Inglês:

ABSTRACT This article aims to present the Telehealth system implemented at indigenous villages in the state of Amazonas, Brazil. Faced with the peculiar configurations of the state of Amazonas, Telehealth and all its tools can alleviate the deficiency in the number of active health professionals working in this region, giving access to health, especially in indigenous villages. Although the Federal Constitution of 1988 brought the concept of universalization of health, it is known that the legislation alone does not make this right into reality. In this context, the implementation of the Telehealth tool is presented as an innovative format, with possibilities to reach out to a larger number of locations with difficult access, making it possible to reduce the factors that impede medical assistance. The indigenous population in the state of Amazonas is large in comparison to the other states of the federation, and amongst the thirty-four (34) indigenous districts, seven (7) are entirely within the state's borders and are areas of great territorial extension. This research may contribute to the discussions about the need to seek innovative formats for healthcare of the indigenous population in remote regions.

Resumo em Inglês:

ABSTRACT Approximately 4 billion people have access to the Internet, additionally 23 billion devices are connected as of 2018. This has allowed for a substantial growth in data collection which has allowed for Big Data to flourish. The continued increase in user, devices, and Big Data usage has created a significant intensification in Internet traffic. This in turn has the potential to increase user delays when accessing data on the Internet. There are a number of ways to help reduce user latency, web caching is able to reduce web user delays in addition to reducing network traffic and the load on web servers. In this study we propose a proxy level web caching mechanism leveraging historical web patterns to help reduce user latency and accelerate the Internet. In addition we survey the state of the art of other caching approaches. Our investigation shows that using historical patterns as part of a proxy caching mechanisms in large scale networks can significantly shorten the latency for users in this era of Big Data.

Resumo em Inglês:

ABSTRACT Information security is a current issue of protection of information assets that considers significant variables of a strategic, organizational and IT governance nature, and that requires to analyze the compliance with international standards that regulate business actions. In this way, the work analyzes institutional compliance to improve information security applying the Analytic Hierarchy Process methodology to the specific practices defined in ISO/IEC 27002:2013. Expert Choice has been used as Decision Support Systems that has generated as a result the ranking of priorities of the criteria and alternatives used in the decisional process. It has been later applied in a medium-sized Brazilian industrial company. The results identify that the main security practice is the one related to the independent critical analysis of information security.

Resumo em Inglês:

Abstract This study explores how hedonic mobile applications (apps) compare to utilitarian apps in consumer evaluation. We posit that achieving a set of passionate consumers is a pre-cursor to product success in markets, whereas technology frustration is a negative hindrance to the product success. Also, we argue that technology frustration may act as a negative complementing factor to consumer passion, and this effect is higher for hedonic products than utilitarian products. We contextualize our study to the android apps, and used a dataset that tracked 19,121 apps in the android market for three months and coded our variables from this dataset. We conducted empirical analysis and found support for our hypotheses. This study contributes to the information systems and marketing literature in providing a new dimension associated with consumer evaluation of digital products, and draws evaluative comparisons between hedonic and utilitarian digital products.

Resumo em Inglês:

Abstract This research investigates the usefulness and usability of Moodle LMS, as employed by a case study university (Zarqa University), based on students’ experience with Moodle LMS on desktop/laptop and mobile/tablet interfaces. A total of 320 students participated in this research in two stages. The results of this research showed that the students at Zarqa University used frequently only two features on Moodle on both its interfaces. The results of this research also showed that a large number of the students required the provision of 15 features on the local instance of Moodle which are not currently provided. Furthermore, the results showed that a large number of the students identified nine usability problems on the interfaces of Moodle, and a large number suggested nine improvements to the design of Moodle to make it more usable. Finally, this research suggests recommendations to improve the usefulness and usability of Moodle LMS as used by the case study university.

Resumo em Inglês:

Abstract Identifying previous research subjects on innovation management in air transport provides not only updated references on new technologies in this industry, but also indicates which areas need to be prioritized in future research. A systematic literature review of publications in this field over the past decade, from 2005 to 2015, including 2016 publications in progress, was carried out, adopting as a control document the proceedings from the 19th ATRS World Conference, held in Singapore in 2015. The searches were done on ScienceDirect and included reports from over 2,500 journals. The abstracts, titles, and keywords were considered, and Boolean connectors were used. The term “innovation” was combined with at least one of eight different strings: air* (e.g., airport, airline, and aircraft), flight, transport, aviation, carrier, lcc, fsc and seat, which were identified as the terms with the highest frequency of incidence in the 129 files in the control document. From the 731 articles identified and analyzed, 92 were considered as directly related to innovation management in air transport. The results showed that the areas with a higher incidence of studies were the aircraft industry (energy efficiency, industrial process, and noise and pollutant emission reduction), airlines (business model, IT and planning and management), policies (sustainable transport, incentive mechanisms and societal aspirations), and airport (services, security, self-financing and air traffic control and projects). From this review, it was determined that, in addition to the limited studies on this subject, there is also a lack of research on innovations in airport structure, such as runway pavements and the optimization of airport sites, as well as on new forms of disposal of wastes generated during the flight, crew training and integrated innovation planning in the sector. These can direct future studies on the subject in the four application areas identified and promote the development of an integrated innovation system in air transport management.

Resumo em Inglês:

ABSTRACT The objective of this research is to identify the social responsibility information of the stakeholder interest for the disclosure of a Philanthropic Higher Education Organization - PHEO. The exploratory inductive study was developed with application of a questionnaire elaborated with the main social responsibility categories, through meetings with groups of the priority stakeholders. The content analysis and the triangulation of the evidences identified the indicators. The research identified 169 indicators, of these, 69 are new. These indicators were also subdivided into categories: The environmental category presented 26 indicators, of which 10 were new; the social category presented 41 indicators, 11 new ones; the economic and financial category presented 29 indicators, of which 10 were new; the category of products and services presented 29 indicators, 16 of them new; already the strategic category presented 23 indicators, being 8 new ones; and finally, for other information 21 indicators were obtained, of which 14 were not previously found in the studies and documents reviewed. Some of the new indicators are specific to the organizational type under study, confirming the need to observe the specific stakeholders’ interests because they have the power to legitimize the organizations in the communities where they are inserted.