@article{smania_mendes_2021,  title={A conceptual framework for integrating the critical success factors to service innovation},  volume={28},  ISSN={0104-530X},  url={https://doi.org/10.1590/1806-9649-2021v28e26},  DOI={10.1590/1806-9649-2021v28e26},  number={3},  journal={Gestão & Produção},  publisher={Universidade Federal de São Carlos},  author={Smania, Guilherme Sales and Mendes, Glauco Henrique de Sousa},  year={2021},  pages={e0026} }