@article{benavent_villarmois_2006, title={CRM, apprentissage et controle organisationnel}, volume={3}, ISSN={1807-1775}, url={https://doi.org/10.4301/S1807-17752006000200006}, DOI={10.4301/S1807-17752006000200006}, number={2}, journal={JISTEM - Journal of Information Systems and Technology Management}, publisher={TECSI Laboratório de Tecnologia e Sistemas de Informação - FEA/USP}, author={Benavent, Christophe and Villarmois, Olivier de la}, year={2006}, pages={193–210} }