@article{barreto_martins_2018, title={Customer Participation in Professional Services Operations And Its Impacts On Flexibility and Costs}, volume={15}, ISSN={1808-2386}, url={https://doi.org/10.15728/bbr.2018.15.1.3}, DOI={10.15728/bbr.2018.15.1.3}, number={1}, journal={BBR. Brazilian Business Review}, publisher={Fucape Business School}, author={Barreto, Juliana and Martins, Ricardo Silveira}, year={2018}, month={Jan}, pages={33–46} }