@article{da fonseca_thomé_limongi_2026,  title={Types and dimensions of intermediaries in the customer journey},  volume={61},  ISSN={2531-0488},  url={https://doi.org/10.1108/RAUSP-11-2024-0242},  DOI={10.1108/RAUSP-11-2024-0242},  journal={RAUSP Management Journal},  publisher={Universidade de São Paulo},  author={da Fonseca, Daiane Pereira and Thomé, Karim Marini and Limongi, Ricardo},  year={2026},  pages={e2026005} }