@article{telli_espartel_araujo_basso_2020,  title={DISHONESTY IS CONTAGIOUS: INVESTIGATING THE DOMINO EFFECT OF DYSFUNCTIONAL CUSTOMER BEHAVIORS},  volume={60},  ISSN={0034-7590},  url={https://doi.org/10.1590/S0034-759020200103},  DOI={10.1590/S0034-759020200103},  number={1},  journal={Revista de Administração de Empresas},  publisher={Fundação Getulio Vargas, Escola de Administração de Empresas de S.Paulo},  author={TELLI, DENISE and ESPARTEL, LÉLIS BALESTRIN and ARAUJO, CLECIO FALCAO and BASSO, KENNY},  year={2020},  month={Jan},  pages={7–19} }