@article{mondo_fiates_2017,  title={TOURQUAL: Proposal of a Protocol For Quality Evaluation on Services at Tourist Attractions},  volume={14},  ISSN={1808-2386},  url={https://doi.org/10.15728/bbr.2017.14.4.6},  DOI={10.15728/bbr.2017.14.4.6},  number={4},  journal={BBR. Brazilian Business Review},  publisher={Fucape Business School},  author={Mondo, Tiago Savi and Fiates, Gabriela Gonçalves Silveira},  year={2017},  month={Jul},  pages={448–465} }