@article{pacheco_lunardo_santos_2013, title={A perceived-control based model to understanding the effects of co-production on satisfaction}, volume={10}, ISSN={1807-7692}, url={https://doi.org/10.1590/S1807-76922013000200007}, DOI={10.1590/S1807-76922013000200007}, number={2}, journal={BAR - Brazilian Administration Review}, publisher={ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração}, author={Pacheco, Natália Araujo and Lunardo, Renaud and Santos, Cristiane Pizzutti dos}, year={2013}, month={Apr}, pages={219–238} }