@article{aguiar-costa_cunha_silva_abreu_2022, title={Customer satisfaction in service delivery with artificial intelligence: A meta-analytic study}, volume={23}, ISSN={1678-6971}, url={https://doi.org/10.1590/1678-6971/eRAMD220003.en}, DOI={10.1590/1678-6971/eRAMD220003.en}, number={6}, journal={RAM. Revista de Administração Mackenzie}, publisher={Editora Mackenzie; Universidade Presbiteriana Mackenzie}, author={Aguiar-Costa, Laura M. and Cunha, Carlos A. X. C. and Silva, Wallysson K. M. and Abreu, Nelsio R.}, year={2022}, pages={eRAMD220003} }