@article{verdessi_jara_fuentes_gonzalez_espejo_azevedo_2000,  title={The role of discriminant analysis in the refinement of customer satisfaction assessment},  volume={34},  ISSN={0034-8910},  url={https://doi.org/10.1590/S0034-89102000000600010},  DOI={10.1590/S0034-89102000000600010},  number={6},  journal={Revista de Saúde Pública},  publisher={Faculdade de Saúde Pública da Universidade de São Paulo},  author={Verdessi, BD and Jara, G and Fuentes, R and Gonzalez, JC and Espejo, F and Azevedo, AC de},  year={2000},  month={Dec},  pages={623–630} }