@article{madakam_holmukhe_jaiswal_2019,  title={The Future Digital Work Force: Robotic Process Automation (RPA)},  volume={16},  ISSN={1807-1775},  url={https://doi.org/10.4301/S1807-1775201916001},  DOI={10.4301/S1807-1775201916001},  journal={JISTEM - Journal of Information Systems and Technology Management},  publisher={TECSI Laboratório de Tecnologia e Sistemas de Informação - FEA/USP},  author={Madakam, Somayya and Holmukhe, Rajesh M. and Jaiswal, Durgesh Kumar},  year={2019},  pages={e201916001} }