@article{sucena_cury_2024,  title={Artificial Intelligence Applied to Assess Perceptions of the Quality of E-Commerce Logistics: Case Study of Rio de Janeiro},  volume={21},  ISSN={1808-2386},  url={https://doi.org/10.15728/bbr.2021.1177.en},  DOI={10.15728/bbr.2021.1177.en},  number={1},  journal={BBR. Brazilian Business Review},  publisher={Fucape Business School},  author={Sucena, Marcelo Prado and Cury, Marcus Vinicius Quintella},  year={2024},  pages={e20211177} }