@article{tortorella_augusto_frança_sawhney_2019,  title={Assessment methodology for Lean Practices in healthcare organizations: case study in a Brazilian public hospital},  volume={29},  ISSN={0103-6513},  url={https://doi.org/10.1590/0103-6513.20180080},  DOI={10.1590/0103-6513.20180080},  journal={Production},  publisher={Associação Brasileira de Engenharia de Produção},  author={Tortorella, Guilherme and Augusto, Byanca Pinheiro and França, Sérgio Luiz Braga and Sawhney, Rapinder},  year={2019},  pages={e20180080} }