TY  - JOUR 
T1  - IMPROVING IT PROCESS MANAGEMENT THROUGH VALUE STREAM MAPPING APPROACH: A CASE STUDY
JO  - JISTEM - Journal of Information Systems and Technology Management
A1  - Jeong, Bong Keun
A1  - Yoon, Tom E.
SN  - 1807-1775
UL  - 10.4301/S1807-17752016000300002
VL  - 13 
Y1  - 2016
PB  - Brasil 
ER  -