PURPOSE: To know the satisfaction with individual hearing aids among users assisted by the hearing care service of northern Minas, identifying the related factors and the perception regarding the care. METHODS: This was a cross-sectional, exploratory study conducted in Northern Minas Gerais, with 302 individuals assisted by the Service of Hearing Health Care, who responded to a questionnaire assessing the hearing health service and satisfaction with the device. Logistic regression was used to assess the association between the sociodemographic variables and the satisfaction with the device. RESULTS: The mean satisfaction with the device was 5.09 and of the service evaluation was 7.25, on a scale of zero through ten. At the time of the interview, 46% of interviewees reported that they were not using the device for over a month, and the majority claimed difficulties in adaptation. Patients who had questions about the use of the device exhibited lower satisfaction scores. CONCLUSION: Patients assisted by the Unified Health System, in general, reached an indicator of regular satisfaction with the device and a good indicator with the service offered.
Health Services Evaluation; Indicators of Health Services; Unified Health System; Patient Satisfaction; Hearing Loss; Hearing Aids