OBJECTIVE: To identify the level of satisfaction in patients with chronic renal disease on hemodialysis regarding their care and the physical structure of the hemodialysis unit of the Hospital "de Base" of Sao José do Rio Preto, SP. METHODS: This descriptive study used a Liket-type scale to collect data from 81 patients from the nephrology department. RESULTS: Almost all patients were very satisfied (53 %) or satisfied (47%) regarding their care and the physical structure of the hemodialysis unit. A few limitations of the service were also reported. CONCLUSION: Patients' satisfaction with the service led to reflection among health care providers regarding their practice and served as an indicator for continuous improvement of the hemodialysis service.
Patient satisfaction; Renal insufficiency, chronic; Hemodialysis
