Objective
To learn how access is conducted in two primary care units, traditional and family health strategy, and assess whether there was resoluteness of assistance to child health.
Methods
This is a qualitative study, we used hermeneutic for understanding the data. The research instrument was non-participant observation technique; the data were analyzed using thematic analysis method.
Results
There are four sub-categories: children, their family members and the first contact in primary care; the service organization and its influence on access; the therapeutic itinerary of the family and child in search of health care; scheduled access to health care.
Conclusion
Access to health services showed weaknesses regarding the child health care and the proposed care service could build stable relationships and humanized care to child demand in primary health care.
Primary health care; Child care; Health services accessibility; Nursing care; Pediatric nursing