Abstract
Objective
To analyze the patients’ satisfaction according to the form of hospital stay at a teaching hospital.
Methods
Cross-sectional study involving 366 patients over 18 years of age, hospitalized at clinical and surgical wards between January and June 2014, whose outcome was discharge within 15 and 30 days. The Mann-Whitney test was applied to analyze independent samples for intergroup comparison.
Results
In total, 99.4% of the patients hospitalized through the emergency service and 98.4% of the inpatients were satisfied and highly satisfied, with mean satisfaction rates of 5.66 and 5.55, respectively. The mean satisfaction score was higher on all attributes for the emergency group. The intergroup comparison of the Nursing team attributes and general satisfaction did not demonstrate statistical significance.
Conclusion
The patients’ high level of satisfaction with the health service evidenced the quality of care at the teaching hospital from the patient’s perspective. The same high assessment of the satisfaction with nursing was found between the groups.
Patient satisfaction; Mecanismos de avaliação da assistência a saúde; Nursing service; hospital; Nursing audit; Quality of health care
