Social participation (PS) |
PS1) The citizen’s collaboration with the government is an important tool to implement actions that generate a better quality of life. PS2) Citizen participation in defining the government budget is an instrument for citizen collaboration with the government. PS3) Citizen participation is essential as an agent for controlling government actions. |
Chourabi et al. (2012Chourabi, H., Nam, T., Walker, S., Gil-Garcia, J. R., Mellouli, S., Nahon, K.,... & Scholl, H. J. (2012, January). Understanding smart cities: An integrative framework. Proceedings of the Hawaii international conference on system sciences, Maui, Hawaii, USA, 45. http://dx.doi.org/10.1109/HICSS.2012.615 http://dx.doi.org/10.1109/HICSS.2012.615...
); Harisson et al. (2012); Lam (2005); OCDE (2017); Scholl et al. (2009Scholl, H. J., Barzilai-Nahon, K., Ann, J. H., Popova, O. H., & Re, B. (2009). E-Commerce and e-government: How do they Compare? What can they Learn from each Other? Proceeding of the Hawaii International Conference on System Sciences, Washington, DC, USA, 42. http://dx.doi.org/10.1109/HICSS.2009.169 http://dx.doi.org/10.1109/HICSS.2009.169...
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Focus on citizens’ needs (FN) |
FN1) It is important for citizens that the government is aware of their needs. FN2) The focus on individuals must be one of the inputs for the delivery of digital services. FN3) A government that focuses on the needs of its citizens tends to make better decisions. FN4) Citizen participation is essential to present their needs to their governments. |
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Transparency (TRANS) TRANS1) The constant sharing of information with citizens generates greater transparency in government decision-making. TRANS2) The use of technology helps in the transparency of government actions. TRANS3) Transparency is an instrument for the empowerment of citizens. TRANS4) Transparency improves tax returns on basic services such as health, education, and security for citizens. |
Chourabi et al. (2012Chourabi, H., Nam, T., Walker, S., Gil-Garcia, J. R., Mellouli, S., Nahon, K.,... & Scholl, H. J. (2012, January). Understanding smart cities: An integrative framework. Proceedings of the Hawaii international conference on system sciences, Maui, Hawaii, USA, 45. http://dx.doi.org/10.1109/HICSS.2012.615 http://dx.doi.org/10.1109/HICSS.2012.615...
); Harisson et al. (2012); Mooij (2003Mooij, J. E. (2003). Smart Governance? Politics in the Policy Process in Andhra Pradesh, India. London: Overseas Development Institute. Retrieved from https://gsdrc.org/document-library/smart-governance-politics-in-the-policy-process-in-andhra-pradesh/ https://gsdrc.org/document-library/smart...
); Nfuka and Rusu (2010Nfuka, E. N., & Rusu, L. (2010). Critical success factors for effective IT governance in the public sector organizations in a developing country: The case of Tanzania. Proceedings of the European Conference on Information Systems, Pretoria, South Africa, 18. Retrieved from https://aisel.aisnet.org/ecis2010/128/ https://aisel.aisnet.org/ecis2010/128/...
); OCDE (2017); Odendaal (2003Odendaal, N. (2003). Information and communication technology and local governance: Understanding the difference between cities in developed and emerging economies. Computers, Environment and Urban Systems, 27(6), 585-607. https://doi.org/10.1016/S0198-9715(03)00016-4 https://doi.org/10.1016/S0198-9715(03)00...
); Schware and Deane (2003Schware, R., & Deane, A. (2003). Deploying e‐government programs: the strategic importance of “I” before “E”. Info, 5(4), 10-19. http://dx.doi.org/10.1108/14636690310495193 http://dx.doi.org/10.1108/14636690310495...
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Innovation (INOV) INOV1) Investment in technology is important, with a view to improving the provision of public services. INOV2) Innovation in communication channels (social networks, institutional websites, public ombudsmen) enables greater citizen participation, allowing them to participate in the city’s management and making them active users. INOV3) The use of technology to process information (data collection and organization to generate relevant information) improves communication. INOV4) Social networks are practical, accessible, and useful tools in the solution for communication between government and citizens. |
Chourabi et al. (2012Chourabi, H., Nam, T., Walker, S., Gil-Garcia, J. R., Mellouli, S., Nahon, K.,... & Scholl, H. J. (2012, January). Understanding smart cities: An integrative framework. Proceedings of the Hawaii international conference on system sciences, Maui, Hawaii, USA, 45. http://dx.doi.org/10.1109/HICSS.2012.615 http://dx.doi.org/10.1109/HICSS.2012.615...
); Odendaal (2003Odendaal, N. (2003). Information and communication technology and local governance: Understanding the difference between cities in developed and emerging economies. Computers, Environment and Urban Systems, 27(6), 585-607. https://doi.org/10.1016/S0198-9715(03)00016-4 https://doi.org/10.1016/S0198-9715(03)00...
); OCDE (2017) |
Service capacity sharing (SC) |
SC1) The centralization of administrative activities of public bodies allows them to be exclusively dedicated to their core activity, enabling excellence in the provision of services. SC2) Bringing together a subset of administrative functions such as finance, procurement, and human resources in shared service centers ensures standardization of services and cost reduction. SC3) The integration and sharing of public services allow for a better understanding of management strategies. SC4) The sharing of urban resources such as space, transport, services, goods, and data end up being democratized and everyone’s responsibility. |
Bergeron, Shipp, Rosen, and Furst (2013Bergeron, D. M., Shipp, A. J., Rosen, B., & Furst, S. A. (2013). Organizational citizenship behavior and career outcomes: The cost of being a good citizen. Journal of Management, 39(4), 958-984. https://doi.org/10.1177%2F0149206311407508 https://doi.org/10.1177%2F01492063114075...
), Chourabi et al. (2012Chourabi, H., Nam, T., Walker, S., Gil-Garcia, J. R., Mellouli, S., Nahon, K.,... & Scholl, H. J. (2012, January). Understanding smart cities: An integrative framework. Proceedings of the Hawaii international conference on system sciences, Maui, Hawaii, USA, 45. http://dx.doi.org/10.1109/HICSS.2012.615 http://dx.doi.org/10.1109/HICSS.2012.615...
); Mooij (2003Mooij, J. E. (2003). Smart Governance? Politics in the Policy Process in Andhra Pradesh, India. London: Overseas Development Institute. Retrieved from https://gsdrc.org/document-library/smart-governance-politics-in-the-policy-process-in-andhra-pradesh/ https://gsdrc.org/document-library/smart...
); OCDE (2017); Silva and Pereira (2009Silva, E. D., & Pereira, N. A. F. (2009). Centro de serviços compartilhados e a gestão de vínculos: Uma análise integrada. Revista Alcance, 11(1), 49-64. https://doi.org/10.14210/alcance.v11n1.p049-064 https://doi.org/10.14210/alcance.v11n1.p...
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