How long have you scheduled this exam/return/appointment?
|
Up to one week |
21 (24.7) |
40 (44.4) |
17 (68.0) |
Two weeks ago |
23 (27.0) |
11 (12.2) |
5 (20.0) |
A month ago |
20 (23.5) |
8 (8.9) |
2 (8.0) |
More than a month ago |
19 (22.4) |
8 (8.9) |
1 (4.0) |
Absent answer |
2 (2.4) |
23 (25.6) |
0 (0.0) |
Was your appointment scheduled or in order of arrival?
|
Scheduled appointment |
35 (17.5) |
Order of arrival |
139 (69.5) |
Priority service |
6 (3.0) |
Absent answer |
20 (10.0) |
How long did you wait to be attended on the day of the appointment/exam/return?
|
Less than 15 minutes |
8 (9.4) |
16 (17.8) |
3 (12.0) |
Between 15 and 30 minutes |
34 (40.0) |
16 (17.8) |
4 (16.0) |
Between 30 minutes and 1 hour |
22 (25.9) |
20 (22.2) |
9 (36.0) |
More than 1 hour |
19 (22.4) |
14 (15.5) |
9 (36.0) |
Absent answer |
2 (2.3) |
24 (26.7) |
0 (0.0) |
Have you been attended to after this waiting time?
|
Yes |
159 (79.5) |
No |
20 (10.0) |
Absent answer |
21 (10.5) |
Did you consider the facilities suitable?
|
Yes |
79 (92.9) |
55 (61.1) |
24 (96.0) |
No |
4 (4.7) |
31 (34.5) |
1 (4.0) |
Absent answer |
2 (2.4) |
4 (4.4) |
0 (0.0) |
Did you consider the structure of the office as proper?
|
Yes |
79 (92.9) |
56 (62.2) |
23 (92.0) |
No |
4 (4.7) |
25 (27.8) |
1 (4.0) |
Absent answer |
2 (2.4) |
9 (10.0) |
1 (4.0) |
If not, was there lack of hygiene?
|
Yes |
0 (0.0) |
4 (16.0) |
0 (0.0) |
No |
1 (25.0) |
9 (36.0) |
0 (0.0) |
Absent answer |
3 (75.0) |
12 (48.0) |
1 (100.0) |
If not, was there lack of ventilation?
|
Yes |
0 (0.0) |
11 (44.0) |
0 (0.0) |
No |
1 (25.0) |
2 (8.0) |
0 (0.0) |
Absent answer |
3 (75.0) |
12 (48.0) |
1 (100.0) |
If not, was there lack of lighting?
|
Yes |
0 (0.0) |
2 (8.0) |
0 (0.0) |
No |
1 (25.0) |
11 (44.0) |
0 (0.0) |
Absent answer |
3 (75.0) |
12 (48.0) |
1 (100.0) |
If not, was there lack of medical supplies?
|
Yes |
0 (0.0) |
3 (12.0) |
0 (0.0) |
No |
1 (25.0) |
10 (40.0) |
0 (0.0) |
Absent answer |
3 (75.0) |
12 (48.0) |
1 (100.0) |
If not, was there lack of comfort?
|
Yes |
0 (0.0) |
6 (24.0) |
0 (0.0) |
No |
1 (25.0) |
7 (28.0) |
0 (0.0) |
Absent answer |
3 (75.0) |
12 (48.0) |
1 (100.0) |
If not, was there lack of privacy?
|
Yes |
0 (0.0) |
2 (8.0) |
0 (0.0) |
No |
1 (25.0) |
11 (44.0) |
0 (0.0) |
Absent answer |
3 (75.0) |
12 (48.0) |
1 (100.0) |
If not, was there lack of any other aspect?
|
Yes |
1 (25.0) |
1 (4.0) |
0 (0.0) |
No |
0 (0.0) |
12 (48.0) |
0 (0.0) |
Absent answer |
3 (75.0) |
12 (48.0) |
1 (100.0) |
Are the equipment for complementary exams working?
|
Yes |
46 (54.1) |
38 (42.2) |
17 (68.0) |
No |
0 (0.0) |
2 (2.2) |
2 (8.0) |
I do not know |
35 (41.2) |
46 (51.1) |
5 (20.0) |
Absent answer |
4 (4.7) |
4 (4.5) |
1 (4.0) |
Was the medication always available in the institution’s pharmacy?
|
Yes |
10 (11.8) |
35 (38.9) |
1 (4.0) |
No |
1 (1.2) |
8 (8.9) |
0 (0.0) |
I do not know |
17 (20.0) |
30 (33.3) |
6 (24.0) |
There is no pharmacy in the institution |
52 (61.2) |
13 (14.5) |
18 (72.0) |
Absent answer |
5 (5.8) |
4 (4.4) |
0 (0.0) |
Was the physician punctual?
|
Yes |
52 (61.2) |
54 (60.0) |
20 (80.0) |
No |
31 (36.5) |
17 (18.9) |
4 (16.0) |
Absent answer |
2 (2.3) |
19 (21.1) |
1 (4.0) |
Did you like the physician?
|
Yes |
67 (78.8) |
79 (87.8) |
23 (92.0) |
No |
7 (8.2) |
6 (6.7) |
1 (4.0) |
I do not know |
9 (10.6) |
1 (1.1) |
1 (4.0) |
Absent answer |
2 (2.4) |
4 (4.4) |
0 (0.0) |
Was the physician friendly in welcoming and greeting you?
|
Yes |
68 (80.0) |
72 (80.0) |
24 (96.0) |
No |
5 (5.9) |
6 (6.7) |
0 (0.0) |
They did not greet me |
10 (11.8) |
7 (7.7) |
1 (4.0) |
Absent answer |
2 (2.3) |
5 (5.6) |
0 (0.0) |
Did the physician get up when you came into the room?
|
Yes |
46 (54.1) |
31 (34.4) |
13 (52.0) |
No |
37 (43.5) |
45 (50.0) |
12 (48.0) |
Absent answer |
2 (2.4) |
14 (15.6) |
0 (0.0) |
Did the physician shake your hand?
|
Yes |
52 (61.2) |
34 (37.8) |
17 (68.0) |
No |
31 (36.5) |
50 (55.6) |
8 (32.0) |
Absent answer |
2 (2.3) |
6 (6.6) |
0 (0.0) |
Did the physician call you by your name?
|
Yes |
67 (78.8) |
60 (66.7) |
24 (96.0) |
No |
16 (18.8) |
25 (27.8) |
1 (4.0) |
Absent answer |
2 (2.4) |
5 (5.5) |
0 (0.0) |
Concerning appearance, was the physician suitable for care?
|
Yes |
81 (95.2) |
84 (93.4) |
24 (96.0) |
No |
2 (2.4) |
1 (1.1) |
1 (4.0) |
Absent answer |
2 (2.4) |
5 (5.5) |
0 (0.0) |
If not, in which aspects did the physician need to improve?
|
Clothing |
4 (100.0) |
Have you been treated well by the physician?
|
Yes |
75 (88.2) |
71 (78.9) |
24 (96.0) |
No |
2 (2.4) |
4 (4.4) |
0 (0.0) |
Indifferent |
6 (7.0) |
10 (11.1) |
1 (4.0) |
Absent answer |
2 (2.4) |
5 (5.6) |
0 (0.0) |
Was the physician nice to you throughout the appointment?
|
Yes |
71 (83.5) |
70 (77.8) |
23 (92.0) |
No |
5 (5.9) |
7 (7.7) |
1 (4.0) |
Indifferent |
7 (8.2) |
8 (8.9) |
1 (4.0) |
Absent answer |
2 (2.4) |
5 (5.6) |
0 (0.0) |
Did the physician give you confidence?
|
Yes |
71 (83.5) |
74 (82.2) |
23 (92.0) |
No |
8 (9.4) |
6 (6.7) |
1 (4.0) |
I do not know |
4 (4.7) |
4 (4.4) |
1 (4.0) |
Absent answer |
2 (2.4) |
6 (6.7) |
0 (0.0) |
Did the physician make eye contact with you?
|
Yes |
70 (82.3) |
61 (67.8) |
22 (88.0) |
No |
13 (15.3) |
24 (26.7) |
3 (12.0) |
Absent answer |
2 (2.4) |
5 (5.5) |
0 (0.0) |
Do you think the physician can understand everything you say in the consultation?
|
Always |
67 (78.8) |
71 (78.9) |
22 (88.0) |
Sometimes |
15 (17.7) |
11 (12.2) |
3 (12.0) |
Rarely |
0 (0.0) |
2 (2.2) |
0 (0.0) |
Absent answer |
3 (3.5) |
6 (6.7) |
0 (0.0) |
Did the doctor carry out a physical exam?
|
Yes |
58 (68.2) |
60 (66.7) |
22 (88.0) |
No |
25 (29.4) |
25 (27.8) |
3 (12.0) |
Absent answer |
2 (2.4) |
5 (5.5) |
0 (0.0) |
If yes, did the physician wash his hands?
|
Yes |
10 (17.2) |
11 (18.3) |
2 (9.1) |
No |
12 (20.7) |
18 (30.0) |
4 (18.2) |
Absent answer |
36 (62.1) |
31 (51.7) |
16 (72.7) |
If yes, besides the physician, was anyone else present during the physical examination?
|
Yes, a companion |
48 (34.4) |
Yes, an assistant of services |
22 (15.9) |
No |
70 (49.7) |
Did the physician order additional tests?
|
Yes |
56 (65.9) |
46 (51.1) |
18 (72.0) |
No |
27 (31.8) |
38 (42.2) |
7 (28.0) |
Absent answer |
2 (2.3) |
6 (6.7) |
0 (0.0) |
If yes, did the physician explain the importance of this test?
|
Yes |
18 (32.1) |
22 (47.8) |
2 (11.1) |
No |
3 (5.4) |
4 (8.7) |
1 (5.6) |
Absent answer |
35 (62.5) |
20 (43.5) |
15 (83.3) |
Was there any interruption during the consultation?
|
Yes |
15 (17.6) |
9 (10.0) |
3 (12.0) |
No |
68 (80.0) |
75 (83.3) |
22 (88.0) |
Absent answer |
2 (2.4) |
6 (6.7) |
0 (0.0) |
If yes, what kind of interruption?
|
Doctor answered cell phone/phone |
3 (11.1) |
The doctor received someone in the room |
3 (11.1) |
Others |
2 (7.4) |
Absent answer |
19 (70.4) |
Was your privacy respected during medical care/hospitalization?
|
Yes |
83 (97.6) |
77 (85.6) |
24 (96.0) |
No |
2 (2.4) |
10 (11.1) |
1 (4.0) |
Absent answer |
0 (0.0) |
3 (3.3) |
0 (0.0) |
How long did your appointment last?
|
Up to 5 minutes |
2 (2.4) |
10 (11.1) |
0 (0.0) |
Between 5 and 10 minutes |
8 (9.4) |
13 (14.5) |
2 (8.0) |
Between 10 and 15 minutes |
20 (23.5) |
27 (30.0) |
7 (28.0) |
Between 15 and 20 minutes |
16 (18.8) |
19 (21.1) |
1 (4.0) |
Between 20 and 25 minutes |
8 (9.4) |
2 (2.2) |
6 (24.0) |
Between 25 and 30 minutes |
11 (12.9) |
8 (8.9) |
1 (4.0) |
Longer than 30 minutes |
18 (21.2) |
3 (3.3) |
3 (12.0) |
Others |
0 (0.0) |
1 (1.1) |
5 (20.0) |
Absent answer |
2 (2.4) |
7 (7.8) |
0 (0.0) |
Did the doctor explain what you had?
|
Yes |
78 (91.8) |
67 (74.4) |
24 (96.0) |
No |
5 (5.9) |
17 (18.9) |
1 (4.0) |
Absent answer |
2 (2.3) |
6 (6.7) |
0 (0.0) |
Did the physician prescribe any medication?
|
Yes |
122 (61.0) |
No |
69 (34.5) |
Absent answer |
9 (4.5) |
If yes, did you understand how to use the medication?
|
Yes |
45 (36.9) |
No |
2 (1.6) |
The physician did not explain |
1 (0.8) |
Absent answer |
74 (60.7) |
Did you understand what was written on the prescription?
|
Yes |
95 (77.6) |
No |
27 (22.4) |
Did the physician say goodbye at the end of the appointment?
|
Yes |
76 (89.4) |
71 (78.9) |
24 (96.0) |
No |
6 (7.1) |
12 (13.3) |
1 (4.0) |
Absent answer |
3 (3.5) |
7 (7.8) |
0 (0.0) |
Were you satisfied with the appointment?
|
Yes |
76 (89.4) |
73 (81.1) |
23 (92.0) |
No |
7 (8.2) |
10 (11.1) |
1 (4.0) |
Absent answer |
2 (2.4) |
7 (7.8) |
1 (4.0) |