Abstract
Background
The Psychosocial Care Center was created as part of the psychiatric reform process.
Objective
The objective of this study was to evaluate the influence of the assemblies held at the CAPS II Psychosocial Care Center of Boa Vista RR on the humanization of mental health.
Method
This qualitative study evaluated 10 individuals from the 22 who met the inclusion criteria. The study used a content analysis methodology applying an interview script containing 7 open questions regarding the effectiveness of humanization in the context of the assemblies.
Results
The relationship between patient, professional and manager improved after the assemblies were held. Regarding the work undertaken by the management, participants highlighted the organization and humanization. The work of the professional team was considered excellent by most of the interviewees and the CAPS acts in a humanized way when assisting people in psychological distress.
Conclusion
The assemblies influenced the humanization of mental health in the face of behavioural changes through the relationship established during the aforementioned meetings. This reflected the logic of psychiatric reform and the substitution of hospital-centered practices with the re-socialization of individuals and families.
Keywords:
health care surveys; mental health assistance; humanization of assistance