Abstract
Background
Primary health care has been discussed internationally since 1978 with the Alma Ata Declaration. Fifteen years later the Family Health is born in Brazil, which the nurse is the one of the main professionals with attributions in the work process that ensures the qualified provision of the assistance.
Objective
To analyze the difficulties and facilities of the work process of nurses of the Basic Family Health Strategy Units.
Method
This is a descriptive, cross-sectional and qualitative study, the data being obtained from a semi-structured interview. The data collected over a period of three months were analyzed through the thematic analysis.
Results
The analysis revealed four sense nuclei related to the difficulty: high spontaneous demand, scarce human resources, activities overload and reduced permanent education. For the facilities were identified two nuclei of sense: holistic formation and rich field for research.
Conclusion
The results provide support for health managers to implement strategies for the nurses’ work process, which will consequently reflect benefits to the individual, family, community and all health team.
Keywords:
primary health care; family health; public health nursing; work process in health