This paper presents results of a study carried out with 17 representative enterprises of industrial supplies (specifically tire rubber). The research data were collected via questionnaires. Results showed that the modus operandi within the enterprises environment is related to information management. The technological infrastructure in terms of information and communication technologies (ICT) has been taken into account in the study. The paper approaches a number of topics, namely, information management for decision making, information network on the basis of a common pool of small and medium enterprises support, knowledge management and corporative education. Finally, technological tools to enhance teaching and learning processes are discussed. The main suggestion of the study is that the enterprises inclusion as an option to institutional capacity-building is needed, in order to foster constructive change in this new knowledge and information society.
Digital inclusion; Enterprises inclusion; Knowledge management; Information and communication technologies; Representative enterprises of industrial suppliers