The use of new communication and information technologies in daily life has created new forms of interaction between people. These new forms of sociability cause changes on both the functions and social roles. In this study, the goal was to verify how those new forms of sociability, which are influenced by the use of new technologies are perceived by librarians and to analyze the changes in relationship between such professionals and library users. The data was obtained from interviews with librarians from both public and private university libraries in the city of Porto Alegre-RS. The conclusions include the notion that librarians do clearly perceive those new forms of sociability in their workplace, regarding technology as a factor that influences the relationship with users. Also, the existence of conflict zones, brought by the mediation of communication and information technologies in university libraries, has been identified.
University libraries; Sociability; New sociabilities; Professional practices; Communication and information technologies