The rehabilitation centers have emerged and become legitimized in the biomedical model, which from the implementation of attendance, namely the operational guidelines of the national policy of humanization in care and management of the Unified Health System (SUS), have been seeking changes to ensure humanized access and the resolution of health problems. The aim of this study was to analyze the attendance in Rehabilitation Centers of Reference (CCR) of SUS in Belo Horizonte (MG), from the perspectives of professionals and patients. Using a qualitative approach, the research was carried out from August 9 to December 27, 2010, in three CRRs. For data collection, focus groups were conducted with 21 professionals and interviews with 30 patients. This study showed that the current biomedical model in the view of professionals restricts its activities in attendance, limiting the participation and autonomy of patients. The attendance has led to reflections and questions when broadening the vision and governability of the teams. The results reveal the need to equip teams for the construction of innovative practices through ongoing education and the creation of protected spaces for reflection and discussion.
Attendance; Rehabilitation; Unified Health System; Health policy; Health service evaluation