In this paper we discuss total quality management (TQM) and its applicability to hospital administration. We approach the subject by its historical context pointing out to the consequences of TQM implementation in organizations. A number of factors involving the process of TQM implementation are discussed for their potential to lead organizations to success or failure. Such a discussion allows the development of a critical point of view on the subject aiming at enhancing managerial aspects of hospital administration.
Hospital administration; Total quality management; Accreditation of health organizations