Most of the time, the first service you tend to look for when you need health care is this primary healthcare unit 1
|
89.4 (49,364) |
87.8 (74,417) |
<0.001 |
For which services do you usually seek this primary healthcare unit: |
Scheduled consultations 1
|
87.3 (48,220) |
87.0 (73,826) |
0.123 |
Unscheduled consultations 1
|
68.8 (37,989) |
65.8 (55,791) |
<0.001 |
Emergency care 1
|
45.4 (25,056) |
39.8 (33,760) |
<0.001 |
Most of the time, how are medical appointments scheduled at this Primary Healthcare Unit? |
By phone 1
|
4.6 (2,548) |
1.6 (1,348) |
<0.001 |
Online 1
|
0.2 (119) |
0.2 (138) |
0.025 |
Goes to the unit and schedules the appointment 1
|
83.9 (46,180) |
80.1 (67,783) |
<0.001 |
The community health agent schedules the appointment 1
|
8.7 (4,779) |
14.6 (12,363) |
<0.001 |
This primary healthcare unit does not offer appointment scheduling 1
|
1.8 (1,010) |
2.9 (2,474) |
<0.001 |
Other unmentioned scheduling methods 1
|
0.7 (379) |
0.6 (491) |
0.012 |
Is appointment scheduling available every day and at any time the Primary Healthcare Unit is open? 1
|
66.4 (33,963) |
60.9 (47,239) |
<0.001 |
How do you evaluate this appointment scheduling method? 2.3
|
2.20±0.91 |
2.20±0.88 |
0.001 |
When you manage to schedule an appointment, is it usually for the same day? 1
|
39.7 (21,267) |
43.0 (35,104) |
<0.001 |
Most of the time, your appointments at this unit are: |
On an individual, previously scheduled time slot 1
|
26.6 (14,282) |
13.6 (11,166) |
<0.001 |
On previously scheduled period/shift time slot, in a first-come, first-served basis 1
|
61.0 (32,746) |
74.9 (61,342) |
<0.001 |
On a first-come, first-served basis, without scheduling 1
|
11.5 (6,195) |
10.6 (8,644) |
<0.001 |
Other forms not mentioned in instrument 1
|
0.9 (490) |
0.9 (703) |
0.312 |
On average, how many days do you wait between scheduling an appointment and seeing the doctor at this unit? 2
|
11.89±22.05 |
9.18±18.00 |
<0.001 |
On average, how many days do you wait between scheduling the appointment and seeing the nurse in this unit? 2
|
5.01±13.81 |
4.23±10.07 |
<0.001 |
Most of the time you come to the health unit without having an appointment to resolve any problem, are you able to be heard? 1
|
87.1 (41,272) |
86.1 (59,528) |
<0.001 |
For your convenience, would you prefer appointments to be: |
On an individual, previously scheduled time slot 1
|
25.0 (13,644) |
20.3 (17,030) |
<0.001 |
On previously scheduled period/shift time slot, in a first-come, first-served basis 1
|
9.1 (4,941) |
11.3 (9,481) |
<0.001 |
On a first-come, first-served basis, without scheduling 1
|
7.5 (4,075) |
8.1 (6,767) |
<0.001 |
I am satisfied, there is no need for changes in scheduling 1
|
56.3 (30,683) |
58.2 (48,838) |
<0.001 |
Other forms not mentioned in instrument 1
|
2.2 (1,179) |
2.2 (1,813) |
0.985 |
The last time you had an urgent problem, did you seek out this Primary Healthcare Unit? 1
|
65.7 (25,473) |
61.2 (34,140) |
<0.001 |
Why didn’t you seek this Primary Healthcare Unit? |
Because you need to arrive early since the service is on a first-come, first-served basis 1
|
5.1 (584) |
3.7 (714) |
<0.001 |
Because it does not handle urgent cases 1
|
52.2 (6,010) |
59.7 (11,453) |
<0.001 |
Because there was no professional available at the unit 1
|
6.3 (727) |
7.1 (1,370) |
0.005 |
Because the unit was closed at the time 1
|
36.5 (4,203) |
29.4 (5,649) |
<0.001 |
Did you manage to get assistance at this Primary Healthcare Unit? 1
|
89.5 (22,756) |
88.6 (30,198) |
0.001 |
Why were you unable to get assistance at this Primary Healthcare Unit? |
Because you need to arrive early since the service is on a first-come, first-served basis 1
|
15.2 (360) |
11.6 (403) |
<0.001 |
Because it does not handle urgent cases 1
|
38.4 (909) |
42.1 (1,465) |
0.005 |
Because there was no professional available at the unit 1
|
29.1 (688) |
27.7 (962) |
0.237 |
Because the unit was closed at the time 1
|
17.3 (409) |
18.7 (649) |
0.189 |
How long did you wait to be seen? 2
|
28.83±39.62 |
23.37±33.80 |
<0.001 |
When you didn't have an appointment scheduled and needed to ask questions to professionals, were you able to? 1
|
81.7 (34,201) |
81.2 (50.234) |
0.031 |
When you didn't have a scheduled appointment and needed to retrieve or show test results to professionals, were you able to? 1
|
66.2 (27,929) |
68.3 (42,946) |
<0.001 |
What do you think about the way you are welcomed/received when seeking the service? 2.3
|
1.82±0.72 |
1.87±0.71 |
<0.001 |
If you could, would you change teams or health units? 1
|
10.3 (5,589) |
11.3 (9,481) |
<0.001 |
Why would you change teams/units? |
Unit is far 1
|
13.6 (760) |
17.8 (1,684) |
<0.001 |
Service hours do not meet needs 1
|
15.9 (887) |
18.1 (1,720) |
<0.001 |
Cannot get service 1
|
29.7 (1,662) |
30.4 (2,880) |
0.419 |
Poor service 1
|
32.1 (1,796) |
29.5 (2,798) |
0.001 |
Professionals at another unit are better 1
|
28.7 (1,604) |
25.8 (2,450) |
<0.001 |
Other reasons not listed 1
|
31.7 (1,773) |
34.6 (3,279) |
<0.001 |