This was a descriptive cross-sectional study with parents and guardians (n = 384) of children enrolled under six family health teams, using the Primary Care Assessment Tool (PCATool). Characteristics of the children were: 52.9% girls; 55.5% < 3 years of age; and 71.6% living with both parents. For 77.6%, the reference service for health care was the family health facility. In relation to reception and attitudes, 74.2% of parents reported that the health professional understood their complaints and questions, and 79.2% reported that the health professional responded in such a way that parents could understand. A total of 77.2% of the parents/guardians stated that they were always able to talk to the health professional when needed, and 73.8% felt comfortable about this dialogue. These results indicate that the family health team's reception of children and their attitudes in these services have allowed satisfactory user-provider interaction, an indispensable factor for quality health care.
User Embracement; Family Health; Child Health; Primary Health Care
