Abstract
Objective
to analyze the burden on professional satisfaction in workers of Psychosocial Care Centers (CAPS - Centros de Atenção Psicossocial) in a municipality in the countryside of São Paulo state.
Method
this is a cross-sectional study. The Scale for Assessing the Satisfaction of Professionals in Mental Health Services and the Scale for Assessing the Burden of Professionals in Mental Health Services were used as an instrument, which were applied to CAPS teams in a city in the countryside of São Paulo.
Results
we assessed 49 workers, with predominance of females, aged between 30 and 39 years, with complete graduate studies, working as statutory, 30 hours per week and without complementary work. Professionals had job satisfaction and low work burden. They pointed out the need for improvements in physical structure, human resources and material acquisition.
Conclusion and Implications for practice
mental health professionals feel satisfied in their performance, but dissatisfaction with the lack of continuity of care provided and the need for improvement in physical structure for better service delivery was emphasized. The 30-hour weekly workload and statutory bond seems to favor satisfaction with work and reduce the burden.
Keywords:
Mental Health Services; Workload; Health Personnel; Health Evaluation; Job Satisfaction