Identify the customer care on haemodialysis treatment with the puncture site for the preservation of arteriovenous fistula. Method: A qualitative study, descriptive-exploratory which included 17 clients of the University Hospital (RJ) with chronic kidney disease of any etiology, greater than 18 years old, both sexes, having as access an arteriovenous fistula for at least six months. Results: 100% of the interviewees know the necessity of caring and maintain the via puncture pervious, 42% had some type of intercadent in the fistula, stand out the pain in the limb and loss in the thrill, 29% carry ice pack at home after haemodialysis. And 17% assert that any different or abnormal event they talk to the medical staff and nursing. Conclusion: A nurse who directs the client to the preservation of access needs to realize nonverbal clues that point to weaknesses in the performance roles for self-care.
Nursing; Communication; Renal Dialysis; Arteriovenous Fistula