MAPPING THE MANAGEMENT AND PEDAGOGICAL SUPPORT COMPETENCES OF PROFESSIONALS WORKING WITH DISTANCE LEARNING

Coelho Junior, Francisco Antonio; Faiad, Cristiane; Rêgo, Mariana Carolina Barbosa

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Article • Educ. rev. 34 • 2018 • https://doi.org/10.1590/0102-4698170488 copy

MAPPING THE MANAGEMENT AND PEDAGOGICAL SUPPORT COMPETENCES OF PROFESSIONALS WORKING WITH DISTANCE LEARNING

Authorship SCIMAGO INSTITUTIONS RANKINGS

ABSTRACT:

The aim of the present study was to empirically diagnose the professional competencies (technical and behavioral) concerning the management, pedagogical and secretarial support in distance learning courses provided by Brazil Open University. A sequential mixed model design was applied through two empirical stages, which encompassed one qualitative stage composed of documental analysis and of the conduction of nine semi-structured interviews; and the was based on the application of a totally structured questionnaire. Data treatment was conducted through content and statistical analysis. Results showed low competence gaps, fact that suggests that activities focused on recruitment, training and on competence development have been possibly performed in compliance with the attributes needed by the secretarial and support teams. It is recommended to apply data evaluations based on multiple sources and on the psychometric validation of the competence instrument in further studies in order to identify its internal and external validity evidences.

KEYWORDS:
Professional skills; Brazil Open University (Universidade Aberta do Brasil - UAB); Skill gaps; Distance learning

Item	Mean		Variation Coefficient		GAP
Item	Importance	Domain	Importance	Domain	GAP
01 - I promptly provide the course coordination with the requested information	4.67	4.40	0.13	0.15	2.80
02 - I show awareness about the secretarial activities and routines in order to optimize the conduction of management activities and processes	4.62	4.45	0.11	0.14	2.54
05 - I use internet tools in order to perform my work in a fast and accurate way	4.69	4.50	0.10	0.12	2.35
04 - I show the capacity to analyze the received documentation and to send it to the final destination	4.77	4.64	0.09	0.11	1.72
03 - I write e-mails in a clear and objective way in order to inform what is necessary and avoiding misunderstandings or communication gaps	4.73	4.65	0.10	0.11	1.66

Item	Mean		Variation Coefficient		GAP
Item	Importance	Domain	Importance	Domain	GAP
16 - Capacity to act with accuracy (I present convincing arguments, and effectively express myself)	4.48	4.37	0.14	0.15	2.82
23 - Capacity to act objectively (I am straight to the point and precise, without being wordy)	4.55	4.40	0.13	0.14	2.73
27 - Capacity to be patient (I am easy, I know how to wait for the right moment to act or to reach a target)	4.60	4.43	0.12	0.14	2.62
14 - Capacity to be versatile ( I adjust myself to new situations, and adapt to difference circumstances)	4.62	4.44	0.12	0.13	2.59
15 - Capacity to be creative and innovative (I show inventiveness. I am capable of searching for solutions in other sources)	4.57	4.44	0.13	0.14	2.56
26 - Capacity to think fast	4.55	4.44	0.13	0.14	2.55
22 - Capacity to be flexible ( I accept suggestions and critics; I properly adjust myself to new facts, concepts or situations)	4.68	4.49	0.11	0.13	2.39
25 - Capacity to have initiative ( I suggest solutions and/or I act immediately and accurately in face of some situation)	4.65	4.54	0.11	0.12	2.14
20 - Capacity to keep good interpersonal relationships (I am outgoing, I am polite and have the ability and care to relate to people	4.71	4.56	0.10	0.11	2.07
08 - I show the capacity to promptly fulfill the demands from different social actors (students, teachers and coordinators).	4.69	4.56	0.11	0.12	2.06
28 - Capacity to be reasonable (I make accurate decisions according to the reason by knowing how to differentiate right from wrong)	4.68	4.56	0.11	0.12	2.06
13 - Capacity to be dynamic ( I am active and fast, I spend energy to perform the tasks)	4.65	4.57	0.12	0.12	2.0
07 - I show the capacity to be organized at work, in time with its conduction	4.70	4.59	0.10	0.11	1.93
12 - Capacity to work in teams (I interact and help other members of the team)	4.73	4.60	0.10	0.11	1.89
10 - I show the capacity to be polite, regardless of the situation, thus making the conversations easy.	4.77	4.64	0.09	0.11	1.72

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E-mail: revista@fae.ufmg.br

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Phd in Social Psychology of Work and Organizations - Brasília University (UnB). Professor of the Business Department and of the Business Post-Graduation Program of Brasília University (ADM/PPGA/ UnB). E-mail:<fercoepsi@gmail.com> e <acoelho@unb.br>.