The objectives of the present study were: to develop a training needs assessment methodology that included attitudes; to study the relationship between self and hetero assessment, by assessing knowledge, skills and attitudes; and to evaluate the relationship between self-assessment and some predicting variables (work experience at the organizational and occupational levels, prior job experience, gender, marital status, schooling and age). Questionnaires were developed, following the method of occupational role analysis. These questionnaires were applied in 898 bank employees and their immediate supervisors. Results have suggested that the methodology seems to be appropriate for analyzing training needs. They have also shown that there is a significant relationship between self and hetero assessments of training needs. However, supervisors tend to point higher training needs, in their subordinates, than the self-assessments made by the latter.
Training; Training needs; Training needs assessment; Self-assessment; Hetero-assessment
