The process of implementing a management system adds value to the organizational culture, because it develops skills related to activity planning and execution; prioritizes teamwork ability; and promotes the reliability of the production system. Thus, one of the main tools employed by the economic policy of organizations has been the implementation of an Environmental Management System (EMS). Moreover, the growing number of accidents broadcast by the media has made organizations seek, in the Occupational Health and Safety Management Systems (OHSMS), an instrument to achieve better results in the field of OSH. The use of indicators of performance evaluation helps organizations quantify and report the performance of their management systems. Therefore, the aim of this study was to propose a set of performance evaluation indicators for the EMS and OHSMS of a NBR ISO 14001:2004 and OHSAS 18001:2007 certified company in order to improve the performance of these systems, contributing to their continuous improvement processes. To this end, a case study was conducted in a consulting engineering company, where necessary data to enable the proposal and development of these indicators was collected, mainly through the application of interviews and questionnaires to staff members and the monitoring of audits carried out in the company. Thus, 23 indicators were proposed: 11 for EMS and 12 for OHSMS. The proposed indicators can be employed in the EMS and OHSMS of companies of any sector because they can be easily implemented and controlled.
ISO 14001; OHSAS 18001; Performance evaluation indicators
