This article aims to analyze the theory on the subject of Business Process Management (BPM). To this end, a systematic literature review, whose purpose was to analyze BPM practices, was conducted through the analysis of publications, citations and bibliometrics. The results show the multidisciplinarity of BPM, and how different areas of research address the theme and practice this approach. Among the relevant journals on the topic, the following are highlighted: Business Process Management Journal, Knowlegde and Process Management and Total Quality Management & Business Excellence. Regarding the application approaches, we found that there are three types adopted by the study, and eight practices of BPM were identified. Networks of bibliometrics showed the existence of bibliometric groups that interact very weakly, and the relationship of BPM with the approaches of quality management and reengineering. The increasing number of publications in the area and the existence of several areas of research interested in the topic justify the analysis of the concepts and practices of BPM.
Business process management; Organizational management; Bibliometric analysis; BPM practices
