Acessibilidade / Reportar erro

Analysis of complexity, strategies, and learning organization in continuous improvement processes: case studies in brazilian companies

This paper analyses the major goals and results of TPM and TQM processes in companies that adopt these approaches. The main variables considered in this study were: i) complexity of the projects developed by the companies; ii) projects´ specific goals iii) relationship between the projects and the company's strategy; iv) relationship between projects and continuous improvement and organizational learning; v) tools and TPM concepts that support the projects. A descriptive research was carried out using field research strategies. Forty-two processes adopted by 12 companies were analyzed in this study. The processes implemented were considered successful by the companies that adopt them and by outside specialists. The results indicated close relationship between the project`s nature (its complexity and team structure) and the company`s strategy, project goals and organizational learning.

Quality; Strategy; Efficiency; Production; TPM; Learning


Universidade Federal de São Carlos Departamento de Engenharia de Produção , Caixa Postal 676 , 13.565-905 São Carlos SP Brazil, Tel.: +55 16 3351 8471 - São Carlos - SP - Brazil
E-mail: gp@dep.ufscar.br