The capability of organizational innovation: systematic review of literature and research proposals

Silva, José Jaconias da; Cirani, Claudia Brito Silva

doi:10.1590/0104-530X4819-20

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ORIGINAL ARTICLE • Gest. Prod. 27 (4) • 2020 • https://doi.org/10.1590/0104-530X4819-20 copy

The capability of organizational innovation: systematic review of literature and research proposals

A capacidade de inovação organizacional: revisão sistemática da literatura e proposições para pesquisa

Authorship SCIMAGO INSTITUTIONS RANKINGS

Abstract:

The capability of organizational innovation is an important factor for the company to achieve a higher competitive performance. Understanding how innovation capability emerges, develops, and applies could bring important managerial and scientific contributions. This study investigates the main research results regarding the capability of organizational innovation, indicating some theoretical propositions for future studies, based on the systematic review of the literature. The research aimed to identify the determinants of organizational innovation capability and the context in which the studies are carried out. We conducted a systematic literature review based on the Web of Science database. We identified and analyzed 33 papers through the analysis of content. This study presents several research results regarding the capability of innovation in organizations, divided into internal, external and determinant aspects of innovation capability, as well as the collection of propositions for guiding a research project in depth in questions to be tested in future research. The study also brings practical contributions, as it shows in which context each study on determinants of identified innovation capability is applied, and points out the importance of innovation capability in small companies and in countries.

Keywords:
Capability for innovation; Determinants of innovation capability; Systematic review; Propositions

Selection	Authors	Cit	Journal	Q	Methodological Approach
Review	(Saunila, 2016Saunila, M. (2016). Performance measurement approach for innovation capability in SMEs Minna. International Journal of Productivity and Performance Management, 65(2), 162-176. http://dx.doi.org/10.1108/IJPPM-08-2014-0123. http://dx.doi.org/10.1108/IJPPM-08-2014-... )	01	International Journal of Productivity and Performance Management	A1	Qualitative – Review
	(Pattinson et al., 2016Pattinson, S., Preece, D., & Dawson, P. (2016). In search of innovative capabilities of communities of practice: A systematic review and typology for future research. Management Learning, 47(5), 506-524. http://dx.doi.org/10.1177/1350507616646698. http://dx.doi.org/10.1177/13505076166466... )	00	Management Learning	N	Qualitative – Review
	(Slater et al., 2014Slater, S. F., Mohr, J. J., & Sengupta, S. (2014). Radical product innovation capability: literature review, synthesis, and illustrative research propositions. Journal of Product Innovation Management, 31(3), 552-566. http://dx.doi.org/10.1111/jpim.12113. http://dx.doi.org/10.1111/jpim.12113... )	45	Journal of Product Innovation Management	N	Qualitative – Review
	(Frishammar et al., 2012Frishammar, J., Kurkkio, M., Abrahamsson, L., & Lichtenthaler, U. (2012). Antecedents and consequences of firms’ process innovation capability : a literature review and a conceptual framework. IEEE Transactions on Engineering Management, 59(4), 519-529. http://dx.doi.org/10.1109/TEM.2012.2187660. http://dx.doi.org/10.1109/TEM.2012.21876... )	13	IEEE Transactions On Engineering Management	N	Qualitative – Review
	(Swink, 2006Swink, M. (2006). Building collaborative innovation capability. Research Technology Management, 49(2), 37-47. http://dx.doi.org/10.1080/08956308.2006.11657367. http://dx.doi.org/10.1080/08956308.2006.... )	61	Research-Technology Management	N	Qualitative – Review
Most Cited by Web Of Science	(Subramaniam & Youndt, 2005Subramaniam, M., & Youndt, M. A. (2005). The Influence of Intellectual Capital on the Types of Innovative Capabilities Linked references are available on JSTOR for this article: the influence of intellectual capital on the types of innovative capabilities. Academy of Management Journal, 48(3), 450-463. http://dx.doi.org/10.5465/amj.2005.17407911. http://dx.doi.org/10.5465/amj.2005.17407... )	80	The Academy of Management Journal	A1	Quantitative
	(Calantone et al.,2002Calantone, J. R., Cavusgil, S. T., & Zhao, Y. (2002). Learning orientation, firm innovation capability, and firm performance. Industrial Marketing Management, 31(6), 515-524. http://dx.doi.org/10.1016/S0019-8501(01)00203-6. http://dx.doi.org/10.1016/S0019-8501(01)... )	61	Industrial marketing management	A1	Qualitative/Quantitative
	(Romijn & Albaladejo, 2002Romijn, H., & Albaladejo, M. (2002). Determinants of innovation capability in small electronics and software firms in southeast England. Research Policy, 31(7), 1053-1067. http://dx.doi.org/10.1016/S0048-7333(01)00176-7. http://dx.doi.org/10.1016/S0048-7333(01)... )	24	Research Policy	N	Quantitative
	(Lin, 2007Lin, H. F. (2007). Knowledge sharing and firm innovation capability: an empirical study. International Journal of Manpower, 28(3-4), 315-332. http://dx.doi.org/10.1108/01437720710755272. http://dx.doi.org/10.1108/01437720710755... )	22	International Journal of Manpower	A1	Quantitative
	(Hagedoorn & Duysters, 2002Hagedoorn, J., & Duysters, G. (2002). External sources of innovative capabilities: the preference for strategic alliances or mergers and acquisitions. Journal of Management Studies, 39(2), 167-188. http://dx.doi.org/10.1111/1467-6486.00287. http://dx.doi.org/10.1111/1467-6486.0028... )	22	Journal of Management Studies	A1	Quantitative
	(Prajogo & Ahmed, 2006Prajogo, D. I., & Ahmed, P. K. (2006). Relationships between innovation stimulus, innovation capability, and innovation performance. R & D Management, 36(5), 499-515. http://dx.doi.org/10.1111/j.1467-9310.2006.00450.x. http://dx.doi.org/10.1111/j.1467-9310.20... )	11	R&D Management	N	Quantitative
	(Sher & Yang, 2005Sher, P. J., & Yang, P. Y. (2005). The effects of innovative capabilities and R&D clustering on firm performance: the evidence of Taiwan’s semiconductor industry. Technovation, 25(1), 33-43. http://dx.doi.org/10.1016/S0166-4972(03)00068-3. http://dx.doi.org/10.1016/S0166-4972(03)... )	86	Technovation	A1	Quantitative
	(Forsman, 2011Forsman, H. (2011). Innovation capability and innovation development in small enterprises. A comparison between the manufacturing and service sectors. Research Policy, 40(5), 739-750. http://dx.doi.org/10.1016/j.respol.2011.02.003. http://dx.doi.org/10.1016/j.respol.2011.... )	76	Research Policy	N	Quantitative
	(Fan, 2006Fan, P. (2006). Catching up through developing innovation capability: evidence from China’s telecom-equipment industry. Technovation, 26(3), 359-368. http://dx.doi.org/10.1016/j.technovation.2004.10.004. http://dx.doi.org/10.1016/j.technovation... )	76	Technovation	A1	Qualitative
	(Li, 2009Li, X. (2009). China’s regional innovation capability in transition: an empirical approach. Research Policy, 38(2), 338-357. http://dx.doi.org/10.1016/j.respol.2008.12.002. http://dx.doi.org/10.1016/j.respol.2008.... )	75	Research Policy	N	Quantitative
	(Guan et al., 2006Guan, J. C., Yam, R. C. M., Mok, C. K., & Ma, N. (2006). A study of the relationship between competitiveness and technological innovation capability based on DEA models. European Journal of Operational Research, 170(3), 971-986. http://dx.doi.org/10.1016/j.ejor.2004.07.054. http://dx.doi.org/10.1016/j.ejor.2004.07... )	72	European Journal of Operational Research	A1	Quantitative
	(Nassimbeni, 2001Nassimbeni, G. (2001). Technology, innovation capability, and the export attitude of small manufacturing firms : a logit r tobit model. Research Policy, 30(2), 245-262. http://dx.doi.org/10.1016/S0048-7333(99)00114-6. http://dx.doi.org/10.1016/S0048-7333(99)... )	66	Research Policy	N	Quantitative
	(Wang et al., 2008Wang, C.-H., Lu, I.-Y., & Chen, C.-B. (2008). Evaluating firm technological innovation capability under uncertainty. Technovation, 28(6), 349-363. http://dx.doi.org/10.1016/j.technovation.2007.10.007. http://dx.doi.org/10.1016/j.technovation... )	63	Technovation	A1	Quantitative
	(Perdomo-Ortiz et al., 2006Perdomo-Ortiz, J., González-Benito, J., & Galende, J. (2006). Total quality management as a forerunner of business innovation capability. Technovation, 26(10), 1170-1185. http://dx.doi.org/10.1016/j.technovation.2005.09.008. http://dx.doi.org/10.1016/j.technovation... )	63	Technovation	A1	Quantitative
	(Rohrbeck & Gemünden, 2011Rohrbeck, R., & Gemünden, H. G. (2011). Corporate foresight: its three roles in enhancing the innovation capability of a firm. Technological Forecasting and Social Change, 78(2), 231-243. http://dx.doi.org/10.1016/j.techfore.2010.06.019. http://dx.doi.org/10.1016/j.techfore.201... )	58	Technological Forecasting and Social Change	A1	Qualitative
	(Sen & Egelhoff, 2000Sen, F. K., & Egelhoff, W. G. (2000). Innovative capabilities of a firm and the use of technical alliances. IEEE Transactions on Engineering Management, 47(2), 174-183. http://dx.doi.org/10.1109/17.846785. http://dx.doi.org/10.1109/17.846785... )	55	IEEE Transactions On Engineering Management	N	Quantitative
	(Lai & Shyu, 2005Lai, H. C., & Shyu, J. Z. (2005). A comparison of innovation capability at science parks across the Taiwan Strait: The case of Zhangjiang High-Tech Park and Hsinchu Science-based Industrial Park. Technovation, 25(7), 805-813. http://dx.doi.org/10.1016/j.technovation.2003.11.004. http://dx.doi.org/10.1016/j.technovation... )	50	Technovation	A1	Quantitative
Most Recent (2015, 2016, 2017)	(Foroudi et al., 2016Foroudi, P., Jin, Z., Gupta, S., Melewar, T. C., & Foroudi, M. M. (2016). Influence of innovation capability and customer experience on reputation and loyalty. Journal of Business Research, 69(11), 4882-4889. http://dx.doi.org/10.1016/j.jbusres.2016.04.047. http://dx.doi.org/10.1016/j.jbusres.2016... )	02	Journal of Business Research	A1	Quantitative
	(Khedhaouria & Thurik, 2017Khedhaouria, A., & Thurik, R. (2017). Configurational conditions of national innovation capability: a fuzzy set analysis approach. Technological Forecasting and Social Change, 120, 48-58. https://doi.org/10.1016/j.techfore.2017.04.005. https://doi.org/10.1016/j.techfore.2017.... )	00	Technological Forecasting and Social Change	A1	Quantitative
	(Kulangara et al., 2016Kulangara, N. P., Jackson, S. A., & Prater, E. (2016). Examining the impact of socialization and information sharing and the mediating effect of trust on innovation capability. International Journal of Operations & Production Management, 36(11), 1601-1624. http://dx.doi.org/10.1108/IJOPM-09-2015-0558. http://dx.doi.org/10.1108/IJOPM-09-2015-... )	00	International Journal of Operations & Production Management	A1	Quantitative
	(Lai et al., 2015Lai, W. H., Lin, C. C., & Wang, T. C. (2015). Exploring the interoperability of innovation capability and corporate sustainability. Journal of Business Research, 68(4), 867-871. http://dx.doi.org/10.1016/j.jbusres.2014.11.043. http://dx.doi.org/10.1016/j.jbusres.2014... )	00	Journal of Business Research	A1	Quantitative
	(Liu et al., 2015Liu, X., Huang, Q., Dou, J., & Zhao, X. (2015). The impact of informal social interaction on innovation capability in the context of buyer-supplier dyads. Journal of Business Research, 78, 314-322. https://doi.org/10.1016/j.jbusres.2016.12.027. https://doi.org/10.1016/j.jbusres.2016.1... )	00	Journal of Business Research	A1	Quantitative
	(Oura et al., 2016Oura, M. M., Zilber, S. N., & Lopes, E. L. (2016). Innovation capability, international experience and export performance of SMEs in Brazil. International Business Review, 25(4), 921-932. http://dx.doi.org/10.1016/j.ibusrev.2015.12.002. http://dx.doi.org/10.1016/j.ibusrev.2015... )	03	International Business Review	A1	Quantitative
	(Mir et al., 2016Mir, M., Casadesús, M., & Petnji, L. H. (2016). The impact of standardized innovation management systems on innovation capability and business performance: an empirical study. Journal of Engineering and Technology Management, 41, 26-44. http://dx.doi.org/10.1016/j.jengtecman.2016.06.002. http://dx.doi.org/10.1016/j.jengtecman.2... )	00	Journal of Engineering and Technology Management	A1	Quantitative
	(Palacios-Marqués et al., 2016Palacios-Marqués, D., Popa, S., & Pilar Alguacil Mari, M. (2016). The effect of online social networks and competency-based management on innovation capability. Journal of Knowledge Management, 20(3), 499-511. http://dx.doi.org/10.1108/JKM-05-2015-0175. http://dx.doi.org/10.1108/JKM-05-2015-01... )	02	Journal of Knowledge Management	A1	Quantitative
	(Schneckenberg et al., 2015Schneckenberg, D., Truong, Y., & Mazloomi, H. (2015). Microfoundations of innovative capabilities: the leverage of collaborative technologies on organizational learning and knowledge management in a multinational corporation. Technological Forecasting and Social Change, 100, 356-368. http://dx.doi.org/10.1016/j.techfore.2015.08.008. http://dx.doi.org/10.1016/j.techfore.201... )	05	Technological Forecasting and Social Change	A1	Qualitative
	(Vicente et al., 2015Vicente, M., Abrantes, J. L., & Teixeira, M. S. (2015). Measuring innovation capability in exporting firms: the INNOVSCALE. IInternational Marketing Review, 32, 29-51.)	03	International Marketing Review	A1	Quantitative
	(Wang & Dass, 2017Wang, X., & Dass, M. (2017). Building innovation capability: the role of top management innovativeness and relative-exploration orientation. Journal of Business Research, 76, 127-135. http://dx.doi.org/10.1016/j.jbusres.2017.03.019. http://dx.doi.org/10.1016/j.jbusres.2017... )	00	Journal of Business Research	A1	Quantitative

AUTHORS	DETERMINANT FACTORS	MAIN APPLICATION
(Saunila, 2016Saunila, M. (2016). Performance measurement approach for innovation capability in SMEs Minna. International Journal of Productivity and Performance Management, 65(2), 162-176. http://dx.doi.org/10.1108/IJPPM-08-2014-0123. http://dx.doi.org/10.1108/IJPPM-08-2014-... ).	Leadership culture, environment and well-being in the workplace, structural organization, expertise development, exploration of external knowledge, regeneration and individual activity	In small companies to identify the capability to innovate in products and processes
(Vicente et al., 2015Vicente, M., Abrantes, J. L., & Teixeira, M. S. (2015). Measuring innovation capability in exporting firms: the INNOVSCALE. IInternational Marketing Review, 32, 29-51.)	Capability for product development, organizational culture for innovation, strategic capability and technological capability	Exporting companies
(Slater et al., 2014Slater, S. F., Mohr, J. J., & Sengupta, S. (2014). Radical product innovation capability: literature review, synthesis, and illustrative research propositions. Journal of Product Innovation Management, 31(3), 552-566. http://dx.doi.org/10.1111/jpim.12113. http://dx.doi.org/10.1111/jpim.12113... )	Senior leadership, organizational culture, organizational architecture, the radical process of product innovation development, and the product launch strategy	To identify the capability to innovate in products, mainly radical innovations
(Frishammar et al., 2012Frishammar, J., Kurkkio, M., Abrahamsson, L., & Lichtenthaler, U. (2012). Antecedents and consequences of firms’ process innovation capability : a literature review and a conceptual framework. IEEE Transactions on Engineering Management, 59(4), 519-529. http://dx.doi.org/10.1109/TEM.2012.2187660. http://dx.doi.org/10.1109/TEM.2012.21876... )	Strategy, collaboration and culture	To identify the capability for process innovation
(Fan, 2006Fan, P. (2006). Catching up through developing innovation capability: evidence from China’s telecom-equipment industry. Technovation, 26(3), 359-368. http://dx.doi.org/10.1016/j.technovation.2004.10.004. http://dx.doi.org/10.1016/j.technovation... )	Internal factors can be: R&D and high employee empowerment. External factors that promote innovation capability are: government support, partnership with research institutes, cooperation with other national and international companies	For the Industrial sector and product innovation
(Romijn & Albaladejo, 2002Romijn, H., & Albaladejo, M. (2002). Determinants of innovation capability in small electronics and software firms in southeast England. Research Policy, 31(7), 1053-1067. http://dx.doi.org/10.1016/S0048-7333(01)00176-7. http://dx.doi.org/10.1016/S0048-7333(01)... )	The internal factors are: professional experience of the owner/manager; workforce skills; and internal efforts to improve technology. The external factors are: relationship intensity in networking; proximity advantages related to networking; and government support	Identifying internal and external factors that generate innovation capability for processes and products

Authors	Short description
Internal Factors	Short description
(Subramaniam & Youndt, 2005Subramaniam, M., & Youndt, M. A. (2005). The Influence of Intellectual Capital on the Types of Innovative Capabilities Linked references are available on JSTOR for this article: the influence of intellectual capital on the types of innovative capabilities. Academy of Management Journal, 48(3), 450-463. http://dx.doi.org/10.5465/amj.2005.17407911. http://dx.doi.org/10.5465/amj.2005.17407... )	Influencing positively the capability for incremental and radical innovation
Intellectual capital
(Calantone et al., 2002Calantone, J. R., Cavusgil, S. T., & Zhao, Y. (2002). Learning orientation, firm innovation capability, and firm performance. Industrial Marketing Management, 31(6), 515-524. http://dx.doi.org/10.1016/S0019-8501(01)00203-6. http://dx.doi.org/10.1016/S0019-8501(01)... )	Learning orientation positively influences the innovation capability and organizational performance
Guidance for learning
(Lin, 2007Lin, H. F. (2007). Knowledge sharing and firm innovation capability: an empirical study. International Journal of Manpower, 28(3-4), 315-332. http://dx.doi.org/10.1108/01437720710755272. http://dx.doi.org/10.1108/01437720710755... )	Human aspects related to information sharing improve the capability for organizational innovation
Sharing knowledge
(Prajogo & Ahmed, 2006Prajogo, D. I., & Ahmed, P. K. (2006). Relationships between innovation stimulus, innovation capability, and innovation performance. R & D Management, 36(5), 499-515. http://dx.doi.org/10.1111/j.1467-9310.2006.00450.x. http://dx.doi.org/10.1111/j.1467-9310.20... )	Human aspects need to be related to technological aspects to promote innovation capability
Human and technological aspects
(Perdomo-Ortiz et al., 2006Perdomo-Ortiz, J., González-Benito, J., & Galende, J. (2006). Total quality management as a forerunner of business innovation capability. Technovation, 26(10), 1170-1185. http://dx.doi.org/10.1016/j.technovation.2005.09.008. http://dx.doi.org/10.1016/j.technovation... )	Total Quality Management Systems enhance organizational innovation capability
Total Quality Management
(Mir et al., 2016Mir, M., Casadesús, M., & Petnji, L. H. (2016). The impact of standardized innovation management systems on innovation capability and business performance: an empirical study. Journal of Engineering and Technology Management, 41, 26-44. http://dx.doi.org/10.1016/j.jengtecman.2016.06.002. http://dx.doi.org/10.1016/j.jengtecman.2... )	Standard Une 16600 improves organizational innovation capability
Standardized systems
(Rohrbeck & Gemünden, 2011Rohrbeck, R., & Gemünden, H. G. (2011). Corporate foresight: its three roles in enhancing the innovation capability of a firm. Technological Forecasting and Social Change, 78(2), 231-243. http://dx.doi.org/10.1016/j.techfore.2010.06.019. http://dx.doi.org/10.1016/j.techfore.201... )	The search for accuracy with respect to forecasting capability has a provocative role, impelling the organization to improve its processes
Forecast Capability
(Schneckenberg et al., 2015Schneckenberg, D., Truong, Y., & Mazloomi, H. (2015). Microfoundations of innovative capabilities: the leverage of collaborative technologies on organizational learning and knowledge management in a multinational corporation. Technological Forecasting and Social Change, 100, 356-368. http://dx.doi.org/10.1016/j.techfore.2015.08.008. http://dx.doi.org/10.1016/j.techfore.201... )	The specific interactions and interdependencies between microfoundations in the four categories (organizational, managerial, organizational, organizational and organizational structures and processes) improve organizational innovation capability
Microfoundations
(Wang & Dass, 2017Wang, X., & Dass, M. (2017). Building innovation capability: the role of top management innovativeness and relative-exploration orientation. Journal of Business Research, 76, 127-135. http://dx.doi.org/10.1016/j.jbusres.2017.03.019. http://dx.doi.org/10.1016/j.jbusres.2017... )	The effect on exploration by top managers is relatively stronger when the company has more resources available and when the environment within the company is less competitive
Exploration orientation

Authors	Brief description
External Factors	Brief description
(Hagedoorn & Duysters, 2002Hagedoorn, J., & Duysters, G. (2002). External sources of innovative capabilities: the preference for strategic alliances or mergers and acquisitions. Journal of Management Studies, 39(2), 167-188. http://dx.doi.org/10.1111/1467-6486.00287. http://dx.doi.org/10.1111/1467-6486.0028... ; Sen & Egelhoff, 2000Sen, F. K., & Egelhoff, W. G. (2000). Innovative capabilities of a firm and the use of technical alliances. IEEE Transactions on Engineering Management, 47(2), 174-183. http://dx.doi.org/10.1109/17.846785. http://dx.doi.org/10.1109/17.846785... )	Companies use strategic alliances to seek competences in the external environment in order to improve their innovation capability to create new products and services
Strategic alliances
(Sher & Yang, 2005Sher, P. J., & Yang, P. Y. (2005). The effects of innovative capabilities and R&D clustering on firm performance: the evidence of Taiwan’s semiconductor industry. Technovation, 25(1), 33-43. http://dx.doi.org/10.1016/S0166-4972(03)00068-3. http://dx.doi.org/10.1016/S0166-4972(03)... )	An appropriate level of clustering for R&D positively influences innovation capability, however, if exaggerated, clustering produces a negative relation to innovation capability
Clustering of companies
(Lai & Shyu, 2005Lai, H. C., & Shyu, J. Z. (2005). A comparison of innovation capability at science parks across the Taiwan Strait: The case of Zhangjiang High-Tech Park and Hsinchu Science-based Industrial Park. Technovation, 25(7), 805-813. http://dx.doi.org/10.1016/j.technovation.2003.11.004. http://dx.doi.org/10.1016/j.technovation... )	Human resources, research infrastructure, higher level of local customer demand and better organized local context for the encouragement of innovation activity favor the innovation capability in technology parks
Technology parks
(Lai et al., 2015Lai, W. H., Lin, C. C., & Wang, T. C. (2015). Exploring the interoperability of innovation capability and corporate sustainability. Journal of Business Research, 68(4), 867-871. http://dx.doi.org/10.1016/j.jbusres.2014.11.043. http://dx.doi.org/10.1016/j.jbusres.2014... )	Social responsibility has a significant influence on the capability for corporate innovation, leading to corporate sustainability over the years
Social responsibility
(Rohrbeck & Gemünden, 2011Rohrbeck, R., & Gemünden, H. G. (2011). Corporate foresight: its three roles in enhancing the innovation capability of a firm. Technological Forecasting and Social Change, 78(2), 231-243. http://dx.doi.org/10.1016/j.techfore.2010.06.019. http://dx.doi.org/10.1016/j.techfore.201... )	In the strategic plan – vision for innovation, providing innovation portfolios and identifying new business models of competitors. In the initiative plan – trigger innovation initiatives by identifying new customers and technological needs, discovering product concepts of competitors
Forecasting capability
(Kulangara et al., 2016Kulangara, N. P., Jackson, S. A., & Prater, E. (2016). Examining the impact of socialization and information sharing and the mediating effect of trust on innovation capability. International Journal of Operations & Production Management, 36(11), 1601-1624. http://dx.doi.org/10.1108/IJOPM-09-2015-0558. http://dx.doi.org/10.1108/IJOPM-09-2015-... ; Liu et al., 2015Liu, X., Huang, Q., Dou, J., & Zhao, X. (2015). The impact of informal social interaction on innovation capability in the context of buyer-supplier dyads. Journal of Business Research, 78, 314-322. https://doi.org/10.1016/j.jbusres.2016.12.027. https://doi.org/10.1016/j.jbusres.2016.1... ; Swink, 2006Swink, M. (2006). Building collaborative innovation capability. Research Technology Management, 49(2), 37-47. http://dx.doi.org/10.1080/08956308.2006.11657367. http://dx.doi.org/10.1080/08956308.2006.... )	The involvement of suppliers, without losing the company autonomy, could increase innovation capability of companies, resulting in greater development flexibility, better product quality, shorter time for product development and lower costs
Suppliers
(Palacios-Marqués et al., 2016Palacios-Marqués, D., Popa, S., & Pilar Alguacil Mari, M. (2016). The effect of online social networks and competency-based management on innovation capability. Journal of Knowledge Management, 20(3), 499-511. http://dx.doi.org/10.1108/JKM-05-2015-0175. http://dx.doi.org/10.1108/JKM-05-2015-01... )	Social networks for internal and external cognitive processes positively affect the knowledge transfer within the organization. This knowledge helps the company to achieve greater R&D competence, improving innovation capability
Social networks
(Pattinson et al., 2016Pattinson, S., Preece, D., & Dawson, P. (2016). In search of innovative capabilities of communities of practice: A systematic review and typology for future research. Management Learning, 47(5), 506-524. http://dx.doi.org/10.1177/1350507616646698. http://dx.doi.org/10.1177/13505076166466... )	Communities of intra-organizational practice increase knowledge absorption and improve the innovation capability in companies
Communities of practice
(Foroudi et al., 2016Foroudi, P., Jin, Z., Gupta, S., Melewar, T. C., & Foroudi, M. M. (2016). Influence of innovation capability and customer experience on reputation and loyalty. Journal of Business Research, 69(11), 4882-4889. http://dx.doi.org/10.1016/j.jbusres.2016.04.047. http://dx.doi.org/10.1016/j.jbusres.2016... )	The more the company manages to improve its relationship with the customer to develop technical and non-technical innovation capability, the more success the company achieves in achieving customer loyalty and improving its reputation
Relationship with customers

Universidade Federal de São Carlos Departamento de Engenharia de Produção , Caixa Postal 676 , 13.565-905 São Carlos SP Brazil, Tel.: +55 16 3351 8471 - São Carlos - SP - Brazil
E-mail: gp@dep.ufscar.br

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[1] Source: Elaborated by the authors.