Many companies that have adopted the ERP R/3 system by SAP and need to upgrade this technology have faced substantial human resource and structural upgrading requirements. The long time of the project, the amount of financial investments, and internal workforce required for the job are usually similar to those of the original ERP implementation. The purpose of this paper is to analyze an upgrading of the versions of the ERP R/3 system in a beverage company. Firstly, a literature review was conducted to present an account of theoretical concepts of ERP, and a questionnaire was then created for data collection. This paper shows the results of a research that investigates the behavior of seven critical success factors for the implementation of ERP systems described in the literature during the upgrading of a SAP R/3 system, verifying if the demands are justified.
System upgrade; ERP; Critical factors
