Skyrme & Amidon (1997)Skyrme, D., & Amidon, D. (1997). The knowledge agenda. Journal of Knowledge Management, 1(1), 27-37. http://dx.doi.org/10.1108/13673279710800709. http://dx.doi.org/10.1108/13673279710800...
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- Alignment with business - KM structure - Leadership - Culture |
- Continuous learning - IT - Knowledge processes |
Davenport (1998)Davenport, T. H. (1998). Ecologia da informação: por que só a tecnologia não basta para o sucesso na era da informação. São Paulo: Futura.
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- Relationship between Km and economic performance - Purpose and clear language - Knowledge structure - Channels for knowledge transfer |
- Organizational culture - Organizational structe - Motivational pratice - Top management support |
Liebowitz (1999)Liebowitz, J. (1999). Key ingredients to the success of an organization’s knowledge management strategy. Knowledge and Process Management, 6(1), 37-40. http://dx.doi.org/10.1002/(SICI)1099-1441(199903)6:1<37::AID-KPM40>3.0.CO;2-M. http://dx.doi.org/10.1002/(SICI)1099-144...
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- KM strategy - Knowledge manager - Repository and ontology of knowledge |
- System and knowledge tools - Culture and incentives for KM - KM infrastructure |
APQC (1999)American Productivity and Quality Center – APQC (1999). Knowledge management: Executive summary, Consortium benchmarking study best-practice report. Houston: The American Productivity and Quality Center.
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- KM strategy - Leadership - Knowledge culture |
- IT - Metrcis |
Hasanali (2002)Hasanali, F. (2002). Critical Success Factors of Knowledge Management. Retrieved in 2014, December, from http://www.providersedge.com/docs/km_articles/Critical_Success_Factors_of_KM.pdf
http://www.providersedge.com/docs/km_art...
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- Leadership - KM culture - KM structure |
- KM team - IT - Metrics |
Wong (2005)Wong, Y. K. (2005). Critical success factors for implementing knowledge management in small and medium enterprises. Industrial Management & Data Systems, 105(3), 261-279.
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- Leadership and support - Culture - Purpose and strategy - Resources - Process and activities - Training and education |
- Human capital management - IT - Motivational help - Organizational infrastructure - Metrics. |
Chua & Lam (2005)Chua, A., & Lam, W. (2005). Why KM projects fail: A multi-case analysis. Journal of Knowledge Management, 9(3), 6-17. http://dx.doi.org/10.1108/13673270510602737. http://dx.doi.org/10.1108/13673270510602...
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- IT - Culture |
- Content - KM project |
Chong & Choi (2005)Chong, S. C., & Choi, Y. S. (2005). Critical factors in the successful implementation of knowledge management. Journal of Knowledge Management Practice, 6(1), 234-258.
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- Training - People involvement Work Team - Empowerment - Leadership and commitment of top management |
- Metrics - Benchmarking - Knowledge structute - Knowledge culture - IT |
Yeh et al. (2006)Yeh, Y. J., Lai, S. Q., & Ho, C. T. (2006). Knowledge management enablers. Industrial Management & Data Systems, 6(106), 793-810. http://dx.doi.org/10.1108/02635570610671489. http://dx.doi.org/10.1108/02635570610671...
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- KM strategy - Leadership and commitment of top management - Culture |
- People - IT |
Jafari et al. (2007)Jafari, M., Akhavan, P., Rezaee Nour, J., & Fesharaki, M. N. (2007). Knowledge management in Iran aerospace industries: a study on critical factors. Aircraft Engineering and Aerospace Technology: An International Journal, 79(4), 375-389. http://dx.doi.org/10.1108/00022660710758240. http://dx.doi.org/10.1108/00022660710758...
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- Team work - Leadership and commitment of top management - Organzational structure - Benchmarking |
- Occupational safety and labor enrichment - Culture - Training and learning |
Bishop et al. (2008)Bishop, J., Bouchlaghem, D., Glass, J., & Matsumoto, I. (2008). Ensuring the effectiveness of a knowledge management initiative. Journal of Knowledge Management, 4(12), 16-29. http://dx.doi.org/10.1108/13673270810884228. http://dx.doi.org/10.1108/13673270810884...
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- Clear definition of KM - Alignment between KM and organizational strategy - K team - Top management support |
- Demonstrate benefits of KM - Rewards and incentives - Balance between people e IT |
Chang et al. (2009)Chang, M. Y., Hung, Y. C., Yen, D. C., & Tseng, P. T. Y. (2009). The research on the critical success factors of knowledge management and classification framework project in the Executive Yuan of Taiwan Government. Expert Systems with Applications, 36(3), 5376-5386. http://dx.doi.org/10.1016/j.eswa.2008.06.060. http://dx.doi.org/10.1016/j.eswa.2008.06...
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- KM strategy - IT - KM documentation - Organizational structure |
- Human capital assets - Knowldge processes - Addition of value and organizational performance. |