Competence-based selection of IT professionals in a Higher Education Institution: a proposal based on a Multicriteria Decision Support Model

Abstract

The main objective of this study was to develop and implement a decision support model in the competence-based selection process of Technology Information Professionals in a Higher Education Institution. To do that, we used the Multicriteria Decision Analysis and adopted an action research strategy based on the understanding of the selection process and analysis of the competences for the Programmer and Support Analyst positions, having as basis the evaluators perception of the profile, and the results of the candidates in the stages of the selection process. Thus, a multicriteria model (SMARTER) was developed to structure the competence profile of the positions, enabling comparisons among candidates of the selection process, producing closer results to the desired candidate. The study becomes relevant by the applicability of the created model, which allowed a faster and simpler selection process and still met the required profile. The model was presented and approved by the participants of the research, who also are the evaluators. The generated results allowed the multicriteria model to contribute to the decision support of the evaluators in the selection process of IT professionals, being well rated by the decision-makers, providing a more reliable selection process evaluation for them.

Keywords:
Competence-based selection; Decision support; Multicriteria models; IT professionals