The search for competitiveness in the companies heads each time more for a business process oriented structure. Ahead of this, the reference models came up with a relevant importance, because they are responsible for documenting and mapping the business processes. This article presents a reference model for the business process of Production Management, applied for assembly to order enterprises. This reference model was developed by the Integrated Logistic Group from the Nucleus of Advanced Manufacturing from USP - São Carlos. Initially the selection process of the modeling method is presented, ahead of the main existing methods. After this, the development process of the reference model is presented, as well as the main activities and information that compose it and finally a discussion about the possibilities of the use of the model presented is made and an application for education is shown.
production management; reference model; business process
